WEBVTT NOTE duration:"01:24:07" NOTE recognizability:0.863 NOTE language:en-us NOTE Confidence: 0.91187475 1c77fc37-a408-4268-9b42-253ca1718c76 00:00:02.660 --> 00:00:04.952 Welcome everybody and yourself, NOTE Confidence: 0.91187475 da88c182-a4e2-4dd6-a357-25af07175635 00:00:04.952 --> 00:00:07.452 of course. OK, everybody, NOTE Confidence: 0.91187475 3480aeeb-85e6-49a9-8705-e5be953ab3fe 00:00:07.452 --> 00:00:11.508 welcome to this UM session and NOTE Confidence: 0.91187475 625441b5-5012-4c1d-b10d-0c9fc9081c32 00:00:11.508 --> 00:00:15.399 it's about meet the CEO and uh, NOTE Confidence: 0.91187475 c1cedf66-7147-46f7-baf9-2bbe8cb5eaf9 00:00:15.400 --> 00:00:17.420 in a moment I'll welcome NOTE Confidence: 0.91187475 6d1a3a60-81b2-4bda-8e68-75e2bcbac087 00:00:17.420 --> 00:00:19.036 our guest Alex Sanchez, NOTE Confidence: 0.91187475 f09ee80c-8969-4efc-ab0e-38e761619c4b 00:00:19.040 --> 00:00:21.658 but I welcome each and everyone of NOTE Confidence: 0.91187475 0b251a83-fe47-4db6-abd0-d85cc3f6b2ec 00:00:21.658 --> 00:00:24.790 you to this opportunity to hear about NOTE Confidence: 0.91187475 a9f4b99f-0ae4-40d7-bebb-702bb6c432f8 00:00:24.790 --> 00:00:27.670 in this conversation with Alex to NOTE Confidence: 0.91187475 6dd106b4-ce46-479e-b43f-46f3423bde8c 00:00:27.759 --> 00:00:30.356 hear about the role of the banker NOTE Confidence: 0.91187475 d3012c2c-e48a-4e84-9afd-c231d94a9021 00:00:30.356 --> 00:00:33.824 and the the attributes required. NOTE Confidence: 0.91187475 573d2889-d28a-4235-b106-5be1eb9c06f8 00:00:33.824 --> 00:00:39.040 So, uh, welcome to you all the. NOTE Confidence: 0.91187475 957b7469-ee78-4435-8f51-76ef7960157a 00:00:39.040 --> 00:00:39.928 Florida Bankers Association. NOTE Confidence: 0.91187475 93ff0e49-d5e1-49d2-bd34-f0982abac003 00:00:39.928 --> 00:00:42.000 As you can see on your screen, NOTE Confidence: 0.91187475 3c16d52a-0ebd-4856-846e-e87732a075ea 00:00:42.000 --> 00:00:44.422 I think there a of which Alex NOTE Confidence: 0.91187475 71f07a50-601a-49a7-9f0c-b452399e0746 00:00:44.422 --> 00:00:46.140 is the President and CEO. NOTE Confidence: 0.91187475 3a415e63-fa3d-42c2-bbf5-b7c677a1ea3e 00:00:46.140 --> 00:00:48.732 So the Florida Bankers Association and NOTE Confidence: 0.91187475 2d746cb3-d611-441f-a4b9-4a2d5a632f71 00:00:48.732 --> 00:00:51.378 Bangor University were formed before my time. NOTE Confidence: 0.91187475 4ba33148-2505-43e1-9dcb-2e8f73856d21 00:00:51.378 --> 00:00:52.908 Before Alex is time before NOTE Confidence: 0.91187475 e1c6f659-3f3d-42ca-b8bc-a542b11bff02 00:00:52.908 --> 00:00:54.540 The Beatles time were formed. NOTE Confidence: 0.91187475 f37a6899-f306-46e0-a6ff-a3abea140c54 00:00:54.540 --> 00:00:55.575 In the 1880s, NOTE Confidence: 0.91187475 86be1a94-a420-403a-a19b-83d212124c4e 00:00:55.575 --> 00:00:58.919 I believe within a few years of each other. NOTE Confidence: 0.91187475 bff51a09-c0d2-406c-943a-529b300d1fc6 00:00:58.920 --> 00:01:00.810 And although we didn't know of each NOTE Confidence: 0.91187475 d5bfca13-1046-4231-b151-48d1676daf0e 00:01:00.810 --> 00:01:02.160 other's existence at that time, NOTE Confidence: 0.91187475 eee54d70-556b-40de-b9a4-05236e4cddd0 00:01:02.160 --> 00:01:03.249 we certainly do. NOTE Confidence: 0.91187475 83aa53e0-f3a5-4168-9a13-7c48bf278827 00:01:03.249 --> 00:01:05.790 Now we're getting closer and Alex is NOTE Confidence: 0.91187475 0b6fd064-738c-4169-99ba-b6fd3da65bf1 00:01:05.866 --> 00:01:08.527 coming over for a couple of weeks in. NOTE Confidence: 0.91187475 6b7c3e51-01c4-404a-85b4-6faba977d02e 00:01:08.527 --> 00:01:11.306 About a month's time to work with NOTE Confidence: 0.91187475 119b9975-9952-4c89-b541-df2590e63daa 00:01:11.306 --> 00:01:14.048 us here in Bangor University, NOTE Confidence: 0.91187475 aa780f57-3a74-494e-8232-b65664f27de1 00:01:14.050 --> 00:01:16.654 uh, so some similarities in terms NOTE Confidence: 0.91187475 dc80ba9a-f830-4d17-98ce-bdb4f4dbd7c9 00:01:16.654 --> 00:01:19.790 of our origin in terms of dates, NOTE Confidence: 0.91187475 2775759f-fba5-447f-97cf-4ff3c28ed5a9 00:01:19.790 --> 00:01:21.520 not quite similarity in terms NOTE Confidence: 0.91187475 5e698eeb-1b5a-43aa-b7b4-eb5766deee9d 00:01:21.520 --> 00:01:22.558 of our temperature. NOTE Confidence: 0.91187475 5daff160-f9aa-4a54-93f3-6bdd7d580d11 00:01:22.560 --> 00:01:23.870 I did look it up. NOTE Confidence: 0.91187475 df2c70e0-12a4-402a-9d8f-a9da0c6151be 00:01:23.870 --> 00:01:25.258 They're slightly warmer than NOTE Confidence: 0.91187475 cbc71aa2-c348-48d0-9696-f54cb0e580d9 00:01:25.258 --> 00:01:26.993 we are at the moment. NOTE Confidence: 0.91187475 9929378e-2aae-441b-ad3b-0aed188a55e9 00:01:27.000 --> 00:01:28.985 Whether you measure it in NOTE Confidence: 0.91187475 c8e83158-430b-4c99-8555-a5a688f881ce 00:01:28.985 --> 00:01:30.508 Fahrenheit or degrees centigrade, NOTE Confidence: 0.91187475 888bba37-68d8-4a90-b3cc-95d1e6a9e0d6 00:01:30.508 --> 00:01:33.878 and I know that many of you who are NOTE Confidence: 0.91187475 a743cb95-7f62-4d50-9709-a2907d06a038 00:01:33.878 --> 00:01:36.188 attending today will be from places NOTE Confidence: 0.91187475 4ef96b0e-122c-4207-b5ce-11115c3d2520 00:01:36.188 --> 00:01:38.468 which are much warmer and less NOTE Confidence: 0.91187475 85a680ad-5520-4519-b93c-6d135471c8f4 00:01:38.468 --> 00:01:40.911 windy and stormy are than we are. NOTE Confidence: 0.91187475 4de20ca6-762d-4bf5-847d-a56e4f910998 00:01:40.920 --> 00:01:43.130 Financial services over the decades NOTE Confidence: 0.91187475 73adfc4d-bdde-42b0-b427-512fb7bd1ef3 00:01:43.130 --> 00:01:45.960 has been through a few storms. NOTE Confidence: 0.91187475 71b1cf09-3354-402c-8765-8b52dc7904d3 00:01:45.960 --> 00:01:46.995 Uh, we've all. NOTE Confidence: 0.91187475 b926aca5-688f-45cb-9549-80e76e51bfcf 00:01:46.995 --> 00:01:48.375 Regardless of what industrial NOTE Confidence: 0.91187475 92a2cd00-37ad-4aed-9441-79a12b6d2b4e 00:01:48.375 --> 00:01:49.410 sector we're in, NOTE Confidence: 0.91187475 d5ecc828-a5f7-40d7-bb14-1c777997f2ea 00:01:49.410 --> 00:01:51.828 we've all been through a stormy NOTE Confidence: 0.91187475 946c88c2-d4c2-43f3-af2b-8a223440015b 00:01:51.828 --> 00:01:53.874 time during the COVID-19 pandemic, NOTE Confidence: 0.91187475 d7b9041b-1620-4c10-a081-c087eee60f58 00:01:53.874 --> 00:01:56.376 and this is an ideal opportunity NOTE Confidence: 0.91187475 ba0de0e1-80f8-4e7f-b0e9-6a4c0c6ab81a 00:01:56.376 --> 00:01:59.158 for us to hear from Alex about NOTE Confidence: 0.91187475 2d6dd25a-ecc2-4270-9d69-ef369c7af9d9 00:01:59.158 --> 00:02:01.028 his own background about the NOTE Confidence: 0.91187475 8bf03cf1-8c37-472a-b16b-09046b6d8694 00:02:01.104 --> 00:02:03.120 Florida Bankers Association, NOTE Confidence: 0.91187475 a48c1c18-cd0b-4fef-8794-056b1ecc2ca7 00:02:03.120 --> 00:02:05.322 their view of what it takes NOTE Confidence: 0.91187475 3e496ca5-2a5a-4382-8225-cb7e158c336c 00:02:05.322 --> 00:02:07.420 to be a responsible banker, NOTE Confidence: 0.91187475 0339f3ec-9f9e-4b33-88d8-2ff7892e6096 00:02:07.420 --> 00:02:09.372 and at the end will be an opportunity NOTE Confidence: 0.91187475 f802952b-c8b4-4d2b-8b7e-848f8f6e0968 00:02:09.372 --> 00:02:11.405 for you to ask some questions, which. NOTE Confidence: 0.91187475 40dd6403-e932-496c-afc2-e98a7ae07d2e 00:02:11.405 --> 00:02:13.970 You can pop into the chat area and our NOTE Confidence: 0.91187475 62eea8ed-a7d2-4091-b5fb-a09b427c1d89 00:02:14.039 --> 00:02:16.259 colleagues will be monitoring them, NOTE Confidence: 0.91187475 07b01e9d-12f9-45f0-9c12-beb6d225b1fc 00:02:16.260 --> 00:02:19.095 and then I'll draw them in at the end NOTE Confidence: 0.91187475 ecfa7da7-69ad-4edd-8ce5-bd1c803924df 00:02:19.095 --> 00:02:22.349 when we have a question and answer session. NOTE Confidence: 0.91187475 fa03ef11-16f7-48d0-8dc5-4fb970c32e83 00:02:22.350 --> 00:02:24.460 That's enough now as a NOTE Confidence: 0.91187475 a5a6ca51-c447-4c6d-a22b-4b69681e079d 00:02:24.460 --> 00:02:25.726 general welcome specific. NOTE Confidence: 0.91187475 5f7edc8e-bab7-43c8-9559-0cc33d17dde0 00:02:25.730 --> 00:02:26.552 Welcome to Alex. NOTE Confidence: 0.91187475 09ef0a54-8de4-496a-b89c-eddfe88919ac 00:02:26.552 --> 00:02:29.036 Now it's a few years since we were able NOTE Confidence: 0.91187475 978dd937-9977-487e-9ac1-37982775e786 00:02:29.036 --> 00:02:31.191 to meet pre pandemic travel restrictions, NOTE Confidence: 0.91187475 8fea4ef9-aca5-43db-b88d-59677759d82b 00:02:31.191 --> 00:02:34.460 but as I say Alex is coming NOTE Confidence: 0.91187475 c1836df7-70e8-47cb-bf22-91792b62837a 00:02:34.542 --> 00:02:37.220 over in a few weeks time. NOTE Confidence: 0.91187475 f87af037-04de-4aba-bea7-57fb198f4f70 00:02:37.220 --> 00:02:40.524 The bio of Alex is on the screen NOTE Confidence: 0.91187475 cc635e33-dd71-40be-8b29-290ec0516b97 00:02:40.524 --> 00:02:44.006 there and I hope you can see it and. NOTE Confidence: 0.91187475 a6471a9e-1522-4c77-a42b-2762564fe937 00:02:44.010 --> 00:02:44.544 Welcome Alex, NOTE Confidence: 0.91187475 5cd28ea9-9238-4230-bfaa-fa6bc758d6f5 00:02:44.544 --> 00:02:46.680 do you wanna say a few words about NOTE Confidence: 0.91187475 30990fea-9b6b-41d4-935e-fbbe82474fb9 00:02:46.738 --> 00:02:48.906 about your own route to be coming down? NOTE Confidence: 0.91187475 a1d67a0d-b2a4-4dee-a27b-361b0858578e 00:02:48.910 --> 00:02:51.328 Anything on a pick out from? NOTE Confidence: 0.91187475 1e9fe0af-b541-4466-988a-952a6e165691 00:02:51.330 --> 00:02:52.870 The Bible Radition Steven it's NOTE Confidence: 0.91187475 9cfac192-33aa-4870-a611-34b29bdd004a 00:02:52.870 --> 00:02:55.129 great to be with you and and NOTE Confidence: 0.91187475 774dbdbc-071f-4326-a483-bc6e88ceca1d 00:02:55.129 --> 00:02:56.769 the team at Bangor University. NOTE Confidence: 0.91187475 2f03219b-b6d0-4c43-a99c-da9de0fce44b 00:02:56.770 --> 00:02:57.592 Of course, NOTE Confidence: 0.91187475 99f197ee-2026-472c-8284-1b631932b242 00:02:57.592 --> 00:03:00.058 the students looking forward to our NOTE Confidence: 0.91187475 bd29d899-c75b-4ca8-a333-2038ae79057a 00:03:00.058 --> 00:03:02.209 conversation today and to the students. NOTE Confidence: 0.91187475 fa024851-33da-4d75-901e-35271dd12e5d 00:03:02.210 --> 00:03:04.790 I really welcome your questions. NOTE Confidence: 0.91187475 0037a22c-1c51-409f-9c47-9c1519ddf5e1 00:03:04.790 --> 00:03:06.716 That's what mixing is exciting for NOTE Confidence: 0.91187475 1b954fc1-fceb-44a1-804e-3f3ba4653be6 00:03:06.716 --> 00:03:09.673 me to be here today with you and then NOTE Confidence: 0.91187475 9b4f6946-9cc0-4104-bc6f-3bc2ae77a4b7 00:03:09.673 --> 00:03:12.549 hopefully in a few weeks at the university. NOTE Confidence: 0.91187475 c7c6d021-55a9-4c3e-be3c-0e3a4e9f9b05 00:03:12.550 --> 00:03:13.414 But, you know, NOTE Confidence: 0.91187475 4117cfd3-91d1-448a-a86e-8239dcdc4ef5 00:03:13.414 --> 00:03:15.142 it's great to be with you. NOTE Confidence: 0.91187475 b2efc61d-445f-49df-9bdd-78bd8c40d09e 00:03:15.150 --> 00:03:16.438 Thank you for inviting NOTE Confidence: 0.91187475 42ce1983-2c7d-4c12-9172-3600a6e2c12a 00:03:16.438 --> 00:03:18.370 me and I look forward to NOTE Confidence: 0.953875911333333 f78bd4af-f519-42b3-aa5e-a5fb56bc3cd9 00:03:18.440 --> 00:03:20.770 sharing our thoughts this morning. NOTE Confidence: 0.953875911333333 72399d2e-6e03-4446-a0cc-5dc2ba69bf96 00:03:20.770 --> 00:03:22.125 That's right, 'cause of course NOTE Confidence: 0.953875911333333 92fc11c5-a16f-494e-aa6d-ee5e101ace0a 00:03:22.125 --> 00:03:23.758 it is this morning where Alex NOTE Confidence: 0.953875911333333 30c0198e-5905-42a8-923f-f587917ce499 00:03:23.758 --> 00:03:25.438 says I'm where some of you are. NOTE Confidence: 0.953875911333333 84560d02-1100-46a5-9f9f-2728279dbbad 00:03:25.440 --> 00:03:27.648 It's heading towards the evening but NOTE Confidence: 0.953875911333333 a95bc001-a68f-4752-bb22-a4d194726460 00:03:27.648 --> 00:03:29.650 regardless of whatever the time is, NOTE Confidence: 0.953875911333333 a6a03cde-08a0-4cc2-9b46-3c062f4c9e7d 00:03:29.650 --> 00:03:32.642 the message that I'm sure Alex is gonna NOTE Confidence: 0.953875911333333 a8641ffb-99b8-469e-b906-25ff79f1c16a 00:03:32.642 --> 00:03:35.965 bring to us is going to be very valuable. NOTE Confidence: 0.953875911333333 520b3c53-acf6-4de3-a92c-a66d2d7cb208 00:03:35.970 --> 00:03:40.130 Alex started out in a legal background Alex. NOTE Confidence: 0.953875911333333 09caa13e-0615-4272-88f0-3ad513eb805c 00:03:40.130 --> 00:03:43.442 And how come how did you migrate into NOTE Confidence: 0.953875911333333 e4090641-2d51-4ce6-8b5d-5ad9429b6b38 00:03:43.442 --> 00:03:46.128 financial services and Bankers Association? NOTE Confidence: 0.953875911333333 b28b7a5d-2b44-4a02-8b59-b956c93aafe8 00:03:46.130 --> 00:03:48.686 Yes, you know I I practice NOTE Confidence: 0.953875911333333 23b11c2f-4453-4b25-bcea-e1db4fb74a86 00:03:48.686 --> 00:03:51.200 law and then actually was the. NOTE Confidence: 0.953875911333333 140f3672-4ecb-4c42-825b-cfd062b2a9a3 00:03:51.200 --> 00:03:54.240 Deputy General Counsel for one of our banks, NOTE Confidence: 0.953875911333333 4a9dc6b4-5437-46b0-94e5-00c9704d5ecd 00:03:54.240 --> 00:03:58.004 uh, and, uh and and so was with a bank and NOTE Confidence: 0.953875911333333 d8c962a9-56b9-48ca-af2d-74868588455c 00:03:58.004 --> 00:04:01.259 then with time this opportunity came up, NOTE Confidence: 0.953875911333333 7b763b3a-276e-44af-a941-fc307d27e105 00:04:01.260 --> 00:04:03.360 which is, I think gonna be part NOTE Confidence: 0.953875911333333 b4fca978-a792-49ad-900c-b16522574bfe 00:04:03.360 --> 00:04:04.939 of our discussion about you. NOTE Confidence: 0.953875911333333 7363349b-7808-4972-9d6a-5f44abe8fcc0 00:04:04.940 --> 00:04:07.075 Don't know where your the roads are NOTE Confidence: 0.953875911333333 68294850-1d0b-4b9c-a1ee-55ffc993a6b3 00:04:07.075 --> 00:04:09.064 gonna take you when you graduate NOTE Confidence: 0.953875911333333 0dba15c3-537c-444d-b593-a7ec694f6135 00:04:09.064 --> 00:04:12.208 from school and earn your degree. NOTE Confidence: 0.953875911333333 c9cef87e-7264-47e9-85fd-c9ebc2d438b2 00:04:12.210 --> 00:04:14.604 Be open to the opportunities in the NOTE Confidence: 0.953875911333333 c4a17bda-d991-4af9-a24f-e5b58484e0e4 00:04:14.604 --> 00:04:16.758 in the adventure and the journey. NOTE Confidence: 0.953875911333333 644f3885-bee6-4121-8e81-42565d4a546e 00:04:16.760 --> 00:04:19.922 And so this position came open NOTE Confidence: 0.953875911333333 279b0810-4260-4e11-b684-5a09b06d36f2 00:04:19.922 --> 00:04:22.030 and always enjoyed banking. NOTE Confidence: 0.953875911333333 ecd529d3-654b-4fb5-8079-4145a56d6040 00:04:22.030 --> 00:04:24.590 I think you know always enjoyed the industry. NOTE Confidence: 0.953875911333333 ecde05e6-4c2c-43ff-986f-7aa961287e77 00:04:24.590 --> 00:04:26.430 Bankers make dreams come true. NOTE Confidence: 0.953875911333333 3b7dcdd1-b7b5-4a49-9c56-65a174fd62ca 00:04:26.430 --> 00:04:29.216 They're the ones who provide the capital NOTE Confidence: 0.953875911333333 2daffb0a-2d6e-424d-b1d4-1ac6cff2712e 00:04:29.216 --> 00:04:31.265 to make people homeowners who allow NOTE Confidence: 0.953875911333333 1207e281-59c4-4b5e-8242-be4e5a838f94 00:04:31.265 --> 00:04:33.868 them to buy or start a business is most NOTE Confidence: 0.953875911333333 df49ccc6-4162-4a4f-84ca-28737b3ab563 00:04:33.868 --> 00:04:35.786 people don't have capital to do that, NOTE Confidence: 0.953875911333333 dd647503-37eb-40d5-8345-7d5963ceccfd 00:04:35.790 --> 00:04:37.456 they need to get it from somewhere. NOTE Confidence: 0.953875911333333 3513603c-9631-44a9-b156-18747a307d85 00:04:37.460 --> 00:04:39.588 And one of those places are our banks. NOTE Confidence: 0.953875911333333 d63861a7-1ea9-43cf-84be-117a9108bd78 00:04:39.590 --> 00:04:40.002 Globally, NOTE Confidence: 0.953875911333333 f29d5532-0c3f-4cc1-a72f-563499f2069d 00:04:40.002 --> 00:04:42.062 that's what bankers around the NOTE Confidence: 0.953875911333333 dac79184-6dd8-4747-9b5c-023123af0b33 00:04:42.062 --> 00:04:43.710 world have in common. NOTE Confidence: 0.953875911333333 48ac93aa-0d64-4717-907d-435e004d5a15 00:04:43.710 --> 00:04:46.062 And so it's an important role NOTE Confidence: 0.953875911333333 ea0599c1-08ac-4bdb-badd-4aad71226b93 00:04:46.062 --> 00:04:48.110 that all the bankers play. NOTE Confidence: 0.953875911333333 4de20335-9425-4028-88fb-d672271b81fd 00:04:48.110 --> 00:04:51.884 All of you on this on this Microsoft Teams. NOTE Confidence: 0.953875911333333 536d410f-90f1-41d3-9aa9-0e5844faa37f 00:04:51.884 --> 00:04:53.666 Uh, call and and uh, NOTE Confidence: 0.953875911333333 4499207e-d75d-4de2-8bfa-6e496a9b3ba5 00:04:53.666 --> 00:04:56.359 so that that's how I got here and, NOTE Confidence: 0.953875911333333 28fd3300-ca4c-45d4-8c3e-739bceb49bbb 00:04:56.360 --> 00:04:56.725 uh, NOTE Confidence: 0.953875911333333 a2a14cad-b888-4f7c-8760-bf6c1cd591d5 00:04:56.725 --> 00:04:59.280 I have the honor and privilege of NOTE Confidence: 0.953875911333333 cd70b154-cdc1-4521-bcbe-20ef1155b30f 00:04:59.280 --> 00:05:01.243 seeing bankers and working with NOTE Confidence: 0.953875911333333 c36b58e7-a627-4cd2-94be-a4a14b95a8f9 00:05:01.243 --> 00:05:03.559 closely with them and seeing what NOTE Confidence: 0.953875911333333 9fc750da-bbc2-488c-942e-e59e55d85512 00:05:03.559 --> 00:05:06.056 they do every day for our economy. NOTE Confidence: 0.953875911333333 360e3874-c005-4906-85e5-b6b092ad091f 00:05:06.060 --> 00:05:06.346 Great, NOTE Confidence: 0.953875911333333 4ac54b22-e398-4874-8fc5-196b95f0e00c 00:05:06.346 --> 00:05:08.920 OK and then just a little bit about the NOTE Confidence: 0.953875911333333 2388cf6f-16fc-437e-b20d-84ac839cfd7e 00:05:08.988 --> 00:05:11.478 role of the Florida Bankers Association. NOTE Confidence: 0.953875911333333 dd013856-b77c-4bcd-9276-7f91d845cbeb 00:05:11.480 --> 00:05:13.559 We, you know, uh, in you know, NOTE Confidence: 0.953875911333333 06aa2ab2-d1d8-4f8b-acd9-705b71f07d7d 00:05:13.560 --> 00:05:17.060 our primary role is to advocate two things, NOTE Confidence: 0.953875911333333 48d4b371-3d34-436d-b52d-507af4c5a603 00:05:17.060 --> 00:05:19.040 one for the industry and for NOTE Confidence: 0.953875911333333 50942cca-9074-4b61-aef9-c1a351cf659b 00:05:19.040 --> 00:05:20.310 a strong economy. NOTE Confidence: 0.953875911333333 a2b6d53c-3ba0-4d78-94fe-2e9028c6b537 00:05:20.310 --> 00:05:23.474 And so we we meet with regulators. NOTE Confidence: 0.953875911333333 7b41b17e-226d-4187-81bf-2a77adb51ea0 00:05:23.480 --> 00:05:26.791 We meet with the members of our NOTE Confidence: 0.953875911333333 2936cd52-4b62-4b35-8c92-1ab73438d501 00:05:26.791 --> 00:05:29.324 Parliament or Congress to advocate NOTE Confidence: 0.953875911333333 88326a37-ae82-4f75-937f-9663865c0d68 00:05:29.324 --> 00:05:31.861 why they should support proposals, NOTE Confidence: 0.953875911333333 659f477c-241d-4c04-8b75-e5b89239995f 00:05:31.861 --> 00:05:34.316 legislative proposals to allow our NOTE Confidence: 0.953875911333333 fb93a4a8-43dd-49c9-8ccb-03d1c82ffd4e 00:05:34.316 --> 00:05:37.778 bankers to better serve the communities and. NOTE Confidence: 0.953875911333333 502968d3-5f99-4491-b0ec-13b25916a18c 00:05:37.780 --> 00:05:39.588 And customers they serve. NOTE Confidence: 0.953875911333333 b8304aad-9f87-4a60-9347-3402606eaa52 00:05:39.588 --> 00:05:41.396 And that's important because, NOTE Confidence: 0.953875911333333 1176edcd-270b-49b8-b23d-922f94408bbd 00:05:41.400 --> 00:05:43.170 uh, you know, NOTE Confidence: 0.953875911333333 07ddd8f5-4d3a-4489-b80e-c7cc2bf3f9cd 00:05:43.170 --> 00:05:45.530 policymakers don't always understand NOTE Confidence: 0.953875911333333 6396ebbf-a330-4561-90f6-b79a7f72d0b8 00:05:45.530 --> 00:05:49.518 what impact a a law or regulatory uh, NOTE Confidence: 0.953875911333333 37fb1b79-9f19-4eb2-a39f-daccf506f7de 00:05:49.520 --> 00:05:50.723 item might have. NOTE Confidence: 0.953875911333333 cfc036df-7582-4584-9ae1-fbe0be17669a 00:05:50.723 --> 00:05:53.530 And and taking banks away from the NOTE Confidence: 0.953875911333333 b4324b3b-97ec-4451-a468-75ffdde5755d 00:05:53.608 --> 00:05:56.358 ultimate goal of serving customers, NOTE Confidence: 0.953875911333333 cb8752d1-75db-4855-8fb2-9127fcef184e 00:05:56.360 --> 00:05:58.448 enhancing their economic vitality? NOTE Confidence: 0.953875911333333 598ecddb-2400-4f59-a627-5b87aa9ab92e 00:05:58.448 --> 00:06:01.058 Because that's what the banking NOTE Confidence: 0.953875911333333 abc6f419-adf3-4d37-bca5-4cc5d8fe3f16 00:06:01.058 --> 00:06:03.256 industry does where we're supermarkets NOTE Confidence: 0.953875911333333 60eea65a-581a-4feb-b595-1869416223c5 00:06:03.256 --> 00:06:06.350 are in the business of selling food. NOTE Confidence: 0.953875911333333 784ecbc8-aa67-4fa6-a511-02c4a30810a3 00:06:06.350 --> 00:06:08.934 Banks are in the business of lending money. NOTE Confidence: 0.953875911333333 f692fdaa-2c33-4ce0-a42e-49fd5b00c187 00:06:08.940 --> 00:06:12.036 To help people fulfill their dreams. NOTE Confidence: 0.953875911333333 bf6e5720-ca72-4bcb-8747-d7ce14fea466 00:06:12.040 --> 00:06:12.372 Right, NOTE Confidence: 0.953875911333333 e91c3c4f-c5a7-4198-b7a0-45e0a0298a14 00:06:12.372 --> 00:06:14.364 absolutely I love that idea of NOTE Confidence: 0.953875911333333 bf274883-e074-4f3e-b677-6ce721386cea 00:06:14.364 --> 00:06:16.457 bankers make dreams come true because NOTE Confidence: 0.953875911333333 92c74743-c71f-48fe-af55-ec2df93d01af 00:06:16.457 --> 00:06:18.521 in marketing terms it's it's not NOTE Confidence: 0.953875911333333 5174c3f5-ba97-47d1-bc51-c5fb6e893cf0 00:06:18.521 --> 00:06:20.163 actually the the the immediate NOTE Confidence: 0.953875911333333 1218b9e0-f18c-4cfe-9618-62b0b3213f4d 00:06:20.163 --> 00:06:22.508 product is what it achieves for them. NOTE Confidence: 0.953875911333333 a6cc7d5d-6b12-4d0c-a3a6-5f52dd37f127 00:06:22.508 --> 00:06:25.436 Afterwards you talked in there about NOTE Confidence: 0.953875911333333 f3bd35fa-5156-44d9-a834-11f1f2177716 00:06:25.436 --> 00:06:28.339 advocating for for the industry and NOTE Confidence: 0.953875911333333 19644c4a-2c0e-462c-878e-1a990fdb62d8 00:06:28.339 --> 00:06:31.057 also arguing for a strong economy. NOTE Confidence: 0.953875911333333 87380e0a-17ef-4f51-bb58-05abc4917151 00:06:31.060 --> 00:06:34.119 And I know that you've been on NOTE Confidence: 0.953875911333333 40efdd20-5d03-46bd-a22d-c58bd743781e 00:06:34.119 --> 00:06:36.509 the Advisory Board of Eximbank NOTE Confidence: 0.853459181818182 633cc558-5d37-4d8c-97d3-a4ce618db7ba 00:06:36.510 --> 00:06:39.078 in Washington and you've told me NOTE Confidence: 0.853459181818182 a59578f8-c347-4267-81e6-8028594cb76c 00:06:39.078 --> 00:06:41.770 that you traveled to Washington. NOTE Confidence: 0.853459181818182 ccc7dfa3-2f25-44b1-bf52-2a114d7641d6 00:06:41.770 --> 00:06:44.426 Doing a lobbying capacity in in the USA. NOTE Confidence: 0.853459181818182 882a6772-a7f4-4d51-9fb1-1794548e4f64 00:06:44.430 --> 00:06:46.340 What's the the role of NOTE Confidence: 0.853459181818182 7c46580b-00e9-4a10-863d-66bcce963df5 00:06:46.340 --> 00:06:47.868 regulation of banker behavior? NOTE Confidence: 0.853459181818182 38d1acb8-b2c7-4b97-951c-8ea3f697e4f8 00:06:47.870 --> 00:06:50.481 Because it would be nice to believe NOTE Confidence: 0.853459181818182 6b3bdfaf-33dd-42cb-9532-f5da656e0948 00:06:50.481 --> 00:06:52.359 that everywhere around the world NOTE Confidence: 0.853459181818182 388e447d-d5c2-4987-a08d-9b40d4c61fe0 00:06:52.359 --> 00:06:54.441 bankers would behave in the best NOTE Confidence: 0.853459181818182 e139aca9-7c5f-4d9d-b57f-62308e7b8a86 00:06:54.441 --> 00:06:56.490 interest of their end customers. NOTE Confidence: 0.853459181818182 e1d3a65d-e5fd-45cb-928d-e7ae341b9dcb 00:06:56.490 --> 00:06:59.360 But of course from time to time NOTE Confidence: 0.853459181818182 ea075371-e800-45e4-879f-c1c0f70bd43e 00:06:59.360 --> 00:07:01.349 it requires regulation and Anna, NOTE Confidence: 0.853459181818182 8707ebe9-d77a-4a29-a84b-ee6319d03838 00:07:01.350 --> 00:07:03.546 a fairly strong arm of regulation. NOTE Confidence: 0.853459181818182 46cf39ff-0ead-48d3-ac38-bd839ef77bc3 00:07:03.550 --> 00:07:04.906 How is it there with you? NOTE Confidence: 0.853459181818182 d334c80d-6074-4d2e-88f5-f1c02a70068f 00:07:04.910 --> 00:07:06.290 Is it different in Florida? NOTE Confidence: 0.853459181818182 e60c8bb7-3131-4290-9b86-c914ffb31bbc 00:07:06.290 --> 00:07:07.722 Other specific Florida regulations? NOTE Confidence: 0.853459181818182 ca06e33b-ede0-4d92-b414-f14a5b7f0b6e 00:07:07.722 --> 00:07:10.800 Or are they all for the whole of the NOTE Confidence: 0.853459181818182 0f3e7883-7b30-4d40-a5a4-8adefae3a62b 00:07:10.800 --> 00:07:12.674 states there? They're basically. NOTE Confidence: 0.853459181818182 9492c33a-1d64-4949-b6ac-e091d81f287d 00:07:12.674 --> 00:07:15.200 You know, Florida does have, you know, NOTE Confidence: 0.853459181818182 2490f0f4-0fee-42b5-8a9c-ffb1d4228472 00:07:15.200 --> 00:07:17.966 some different regulations and other states, NOTE Confidence: 0.853459181818182 9a23a166-9902-4a75-97f0-789d2ab0a042 00:07:17.970 --> 00:07:19.530 but generally speaking Steven, NOTE Confidence: 0.853459181818182 ec39ea88-11fc-42ca-b672-cb585d94b48b 00:07:19.530 --> 00:07:21.090 it comes from Washington, NOTE Confidence: 0.853459181818182 93a3668d-b29d-4d30-a573-d373fb90e6ff 00:07:21.090 --> 00:07:22.721 so it's all applied to all the NOTE Confidence: 0.853459181818182 a77cba4f-692a-4d82-8b8f-93926a96c91a 00:07:22.721 --> 00:07:24.460 50 states of the United States. NOTE Confidence: 0.853459181818182 db358112-abcc-4db9-b475-e13bd8e95aa4 00:07:24.460 --> 00:07:25.964 But you're absolutely right. NOTE Confidence: 0.853459181818182 c2689d5c-81be-4c25-84db-a9eb264b59cf 00:07:25.964 --> 00:07:27.876 Look, this is a regulated NOTE Confidence: 0.853459181818182 41e41856-3f5e-4ed8-b88c-b0e6ce489e23 00:07:27.876 --> 00:07:29.796 industry and it should be. NOTE Confidence: 0.853459181818182 c1e6a9aa-3b74-4b9d-9b8c-602fabde62ab 00:07:29.800 --> 00:07:32.728 It should be regulated the the money of NOTE Confidence: 0.853459181818182 fe520ba9-ad1e-4e52-b1a3-f050339d6e26 00:07:32.728 --> 00:07:35.436 the people or deposited in our banks. NOTE Confidence: 0.853459181818182 cb2ebf68-51ba-4c47-a198-e6794d1089c4 00:07:35.440 --> 00:07:36.574 And you know, NOTE Confidence: 0.853459181818182 3aa28ac3-2c3e-426f-826b-0cb810b9845e 00:07:36.574 --> 00:07:38.842 so it needs to be regulated. NOTE Confidence: 0.853459181818182 47690713-aa9b-46c6-9c9f-b4ddc364038a 00:07:38.850 --> 00:07:39.837 The question is, NOTE Confidence: 0.853459181818182 0b8203ad-9a10-46f2-88fb-02529827b78a 00:07:39.837 --> 00:07:41.811 is there a tipping point where NOTE Confidence: 0.853459181818182 a3e82101-e419-4090-8399-5edd8913c4c7 00:07:41.811 --> 00:07:43.478 it's too much regulation? NOTE Confidence: 0.853459181818182 b9fb143f-21c4-40fb-93af-ff90cccff612 00:07:43.480 --> 00:07:46.574 Where bankers then are hiring more lawyers NOTE Confidence: 0.853459181818182 f9391d26-e0d2-4f27-9256-8462115da83e 00:07:46.574 --> 00:07:49.328 and more compliance staff than lenders, NOTE Confidence: 0.853459181818182 dc1c02ef-2608-4330-8dc0-c07c6be399f1 00:07:49.330 --> 00:07:51.850 which is what the business of banks is. NOTE Confidence: 0.853459181818182 fb8a9ced-eb45-407e-96e8-f2112f778a1a 00:07:51.850 --> 00:07:53.428 Uh, I I will point out. NOTE Confidence: 0.853459181818182 6485e725-9682-44de-82a8-7eb2cf136946 00:07:53.430 --> 00:07:55.838 So even that I I'm envious and NOTE Confidence: 0.853459181818182 b3a473fd-85a6-4360-b3b2-b9092c095a4f 00:07:55.838 --> 00:07:58.598 I've always been a big fan of NOTE Confidence: 0.853459181818182 39fcca73-9ce1-438a-8768-3026302d743b 00:07:58.598 --> 00:08:00.246 the Chartered Bankers Institute. NOTE Confidence: 0.853459181818182 75084443-f536-4d8e-aec8-9e97b2022111 00:08:00.250 --> 00:08:03.010 Uh, in in the UK and I know there are many, NOTE Confidence: 0.853459181818182 9455478e-0ee7-48e4-af1c-05d717dc74e0 00:08:03.010 --> 00:08:05.548 many countries around the world because NOTE Confidence: 0.853459181818182 4155596b-4c67-4bce-8810-c7a7d65f0696 00:08:05.548 --> 00:08:08.608 you know it sets the tone it sets. NOTE Confidence: 0.853459181818182 12929c65-9d07-4775-80a0-036b2a458dbd 00:08:08.610 --> 00:08:10.731 It allows the public to know that NOTE Confidence: 0.853459181818182 004493eb-bbfc-49b2-9e81-96e515f214ef 00:08:10.731 --> 00:08:12.321 you're dealing with a chartered NOTE Confidence: 0.853459181818182 462b2bea-0ccc-4a87-bebe-ed6ed73a3d69 00:08:12.321 --> 00:08:14.169 banker and what does that mean? NOTE Confidence: 0.853459181818182 0a68b6fe-319c-4559-8ada-709472869360 00:08:14.170 --> 00:08:16.612 That means that someone who has NOTE Confidence: 0.853459181818182 4ceebcd3-51c6-4cfe-9e20-da7bda06c953 00:08:16.612 --> 00:08:18.857 been educated continues to perceive NOTE Confidence: 0.853459181818182 90fb25f4-1e74-4193-9273-9a8e2edc8dbd 00:08:18.857 --> 00:08:22.138 education and training to be on the NOTE Confidence: 0.853459181818182 edc6eccf-d046-4333-ba3d-1fcf98cbd221 00:08:22.138 --> 00:08:25.690 cutting edge of of the latest proposals, NOTE Confidence: 0.853459181818182 75355862-9779-44b9-84e2-b06974902680 00:08:25.690 --> 00:08:29.130 laws, regulations, and ethical standards. NOTE Confidence: 0.853459181818182 52ee66e3-3d49-4aea-a9c4-3584905640de 00:08:29.130 --> 00:08:32.394 So I think that is so so important. NOTE Confidence: 0.853459181818182 c0699631-a704-4d81-b211-0bb07dedb253 00:08:32.400 --> 00:08:35.330 I wish we had that here in the United States, NOTE Confidence: 0.853459181818182 5f26c8bc-2642-4244-9ee7-8fc7dbcd3b81 00:08:35.330 --> 00:08:39.434 but I I see that as a very important NOTE Confidence: 0.853459181818182 73695076-bac8-462d-a3e3-85997dd1117c 00:08:39.440 --> 00:08:42.518 public policy issue by the Chartered NOTE Confidence: 0.853459181818182 a4cba8af-eaee-45a7-8d62-d3ababf077f3 00:08:42.518 --> 00:08:43.544 Bankers Institute. NOTE Confidence: 0.853459181818182 aa3621d9-7c72-40b9-b7d3-cb168bd06f57 00:08:43.550 --> 00:08:46.574 And I know many of the countries represented. NOTE Confidence: 0.853459181818182 2f2fb986-1e33-429f-8b0f-a81f449fd72d 00:08:46.580 --> 00:08:49.268 On this call on our part of that, NOTE Confidence: 0.853459181818182 5cee6993-600c-4f39-9d63-367c9a233d02 00:08:49.270 --> 00:08:50.760 and I think that's important, NOTE Confidence: 0.853459181818182 9f2943b6-3362-4651-ab4c-ed7d842b4495 00:08:50.760 --> 00:08:53.060 I really, really do great. NOTE Confidence: 0.853459181818182 42dc16a1-765e-4ca9-9c6b-47544fbd8690 00:08:53.060 --> 00:08:54.050 Well, of course, that's a. NOTE Confidence: 0.853459181818182 d782cdd8-b978-4648-b892-e6028fe84a20 00:08:54.050 --> 00:08:56.985 That's a that enthusiastic endorsement NOTE Confidence: 0.853459181818182 a1d921ca-93e1-420f-b3a7-8408dd917ec9 00:08:56.985 --> 00:08:59.333 which wasn't actually prepared. NOTE Confidence: 0.853459181818182 75cf6aef-b6a8-40d9-b629-fee0d14d9e6f 00:08:59.340 --> 00:09:00.800 Everybody should know, you know, NOTE Confidence: 0.853459181818182 930a361a-27de-4ecf-9469-8064c53fa815 00:09:00.800 --> 00:09:01.420 we haven't. NOTE Confidence: 0.853459181818182 e80ec646-4685-492c-9d06-a384a5f06afc 00:09:01.420 --> 00:09:02.660 We haven't practiced this, NOTE Confidence: 0.853459181818182 2f2a0eab-dd50-4801-8ff2-d33d80b9c3fe 00:09:02.660 --> 00:09:04.840 but is is great because, NOTE Confidence: 0.853459181818182 317c8256-62e1-4b12-aa6e-53bd9712eb29 00:09:04.840 --> 00:09:07.388 as most of the people in this NOTE Confidence: 0.853459181818182 d6d9325e-1379-442a-aac5-530e8b5f4ccb 00:09:07.388 --> 00:09:08.940 webinar today will know, NOTE Confidence: 0.853459181818182 0c3c9d2c-c5be-4b76-af7d-b882695a6eb5 00:09:08.940 --> 00:09:11.172 although some of them may be guests who NOTE Confidence: 0.853459181818182 a2064ec7-1185-4526-af35-f07ac77981d7 00:09:11.172 --> 00:09:13.177 are thinking about joining our program, NOTE Confidence: 0.853459181818182 4968397d-6614-4ed9-b448-15d4b0188fab 00:09:13.180 --> 00:09:14.530 the Chartered Banker, NOTE Confidence: 0.853459181818182 8b41ca0a-1b54-4f01-a1da-c60036e8bec3 00:09:14.530 --> 00:09:17.230 MBA leading to chartered banker status. NOTE Confidence: 0.853459181818182 bcbd2570-51ad-4251-9454-039772d7380e 00:09:17.230 --> 00:09:19.192 That the the CBI Chartered Banker NOTE Confidence: 0.853459181818182 3c8d0b83-8134-4edd-8ea3-7c863dc2dbd6 00:09:19.192 --> 00:09:20.500 Institute is our partner. NOTE Confidence: 0.853459181818182 24417d7f-e574-4cfe-ae33-d88913730819 00:09:20.500 --> 00:09:22.844 Our professional partner here NOTE Confidence: 0.853459181818182 45c58e4a-10d3-4c0f-9f39-fd8695142e40 00:09:22.844 --> 00:09:26.065 and Alex has some links directly NOTE Confidence: 0.853459181818182 60485fea-9035-44af-b975-97c51491d14d 00:09:26.065 --> 00:09:28.700 with with CBI as well. NOTE Confidence: 0.853459181818182 2936c78a-b2fa-4f25-a9c8-8292985eda9e 00:09:28.700 --> 00:09:32.075 What would you say Alex has some of the NOTE Confidence: 0.853459181818182 77467274-53e1-49fc-be50-d8ab768759d8 00:09:32.075 --> 00:09:35.127 desirable attributes or skills or behaviors? NOTE Confidence: 0.853459181818182 7cb6d5b5-af8d-426e-b3a9-53a1cd8f2310 00:09:35.130 --> 00:09:36.996 Because as you say there's regulation NOTE Confidence: 0.853459181818182 de236822-58ce-442d-aa0b-adb271fb4286 00:09:36.996 --> 00:09:38.610 and there's a tipping point. NOTE Confidence: 0.853459181818182 b6da1079-5ebd-445b-b97f-211693d25d99 00:09:38.610 --> 00:09:40.490 Too much regulation and it's NOTE Confidence: 0.853459181818182 afa3b67d-5f38-439c-9e8e-30df4be4855c 00:09:40.490 --> 00:09:41.618 all about lawyers. NOTE Confidence: 0.853459181818182 e3f57815-fe58-4702-897a-38f3931f7c04 00:09:41.620 --> 00:09:44.908 Your previous profession, solely of course. NOTE Confidence: 0.853459181818182 bdda15df-32e8-4de0-9fb6-67adb7d3816d 00:09:44.910 --> 00:09:45.906 So I won't. NOTE Confidence: 0.853459181818182 3fa5652c-9a83-4c49-99ce-467dab1b2bff 00:09:45.906 --> 00:09:47.898 We won't use the phrase of. NOTE Confidence: 0.853459181818182 e3f5e29b-64d8-42f0-9ebf-d5cdc1ed9d31 00:09:47.900 --> 00:09:49.650 Of a poacher turned gamekeeper, NOTE Confidence: 0.935639424166667 7d27850a-3fad-4dc5-a6e5-84542f5a8cdd 00:09:49.650 --> 00:09:51.390 or whatever the phrase is that NOTE Confidence: 0.935639424166667 6e913fd3-310e-45ed-93da-d7ac5d5dd08c 00:09:51.390 --> 00:09:53.746 that's used in in in English, UM. NOTE Confidence: 0.935639424166667 3af5c6e8-cf8b-49a5-babb-de384a77ddec 00:09:53.746 --> 00:09:57.008 About some of the skills can can. NOTE Confidence: 0.935639424166667 4291336a-3105-4502-b125-2ba34e080835 00:09:57.010 --> 00:09:59.926 Can customers just rely solely on NOTE Confidence: 0.935639424166667 57570fe4-fe2a-4ade-9fdb-d77d7227c2b4 00:09:59.926 --> 00:10:02.883 banks being regulated or is there NOTE Confidence: 0.935639424166667 4a1256ef-b095-4235-85a5-bfa4774f5694 00:10:02.883 --> 00:10:05.528 that we need innovation? How do we? NOTE Confidence: 0.935639424166667 507822b9-9792-4ca9-a942-df3e5b64ac9e 00:10:05.528 --> 00:10:07.124 How do we get responsible behavior? NOTE Confidence: 0.935639424166667 0849431c-78be-40cb-bc57-4d65ca88df91 00:10:07.130 --> 00:10:08.594 What kind of skills and behaviors NOTE Confidence: 0.935639424166667 60c87487-01fe-4e44-97a0-9d3fb0081524 00:10:08.594 --> 00:10:10.089 do we want in our bank? NOTE Confidence: 0.935639424166667 633235ba-43e7-45d2-a5b3-3d153b9e8fba 00:10:10.090 --> 00:10:11.966 'cause globally, not just in the US, NOTE Confidence: 0.935639424166667 979726c3-72ae-463b-a8f4-f252e6789792 00:10:11.970 --> 00:10:14.346 not just in in the UK and Wales? NOTE Confidence: 0.935639424166667 e724dec2-993c-412c-b4f5-02f102115392 00:10:14.350 --> 00:10:16.468 Well, you know, great question Stephen. NOTE Confidence: 0.935639424166667 4cd4b5cd-6312-483f-a127-d3c8106170a3 00:10:16.470 --> 00:10:18.787 Look number one for all the bankers. NOTE Confidence: 0.935639424166667 f33e6918-618e-413b-9b11-def8eb09add5 00:10:18.790 --> 00:10:22.687 Uh and and uh on this on this briefing. NOTE Confidence: 0.935639424166667 22a894d4-3846-416c-bc2e-e2cf1807eb66 00:10:22.690 --> 00:10:25.605 A look. You're the trusted NOTE Confidence: 0.935639424166667 ce41d0f5-3650-453a-870e-3b256d2b00a6 00:10:25.605 --> 00:10:27.742 advisor to your customers now. NOTE Confidence: 0.935639424166667 7ea44e11-9c6f-4c18-8f40-96ca6b92102d 00:10:27.742 --> 00:10:30.732 Some of you may not have direct NOTE Confidence: 0.935639424166667 83c7d2ea-4316-4c99-ac6c-a92caa109f67 00:10:30.732 --> 00:10:33.210 contact with customers and and and, NOTE Confidence: 0.935639424166667 afb385cc-a2dd-4891-8ee9-0dee89412ccf 00:10:33.210 --> 00:10:34.386 and that's OK, NOTE Confidence: 0.935639424166667 bb0c704c-a1f1-420f-833f-39d4a49eb25c 00:10:34.386 --> 00:10:36.738 but you're supporting those at your NOTE Confidence: 0.935639424166667 decd02ed-83f9-4627-a760-98f4ad8a5c51 00:10:36.738 --> 00:10:39.599 bank that do and and you're probably NOTE Confidence: 0.935639424166667 46a53dd6-2e16-402a-9f1c-2c3c03498d79 00:10:39.599 --> 00:10:42.269 called on whether you're in compliance. NOTE Confidence: 0.935639424166667 bd337d6b-cf28-44d1-9bc9-b55c481ce6f4 00:10:42.270 --> 00:10:43.880 Whether you're in marketing with NOTE Confidence: 0.935639424166667 3f3d1a30-88c0-4c68-9922-a8064f201459 00:10:43.880 --> 00:10:45.880 whatever part of the bank urine. NOTE Confidence: 0.935639424166667 0adde9d2-64c5-416a-8d4b-2a0de8e29d1b 00:10:45.880 --> 00:10:47.772 You're fulfilling the mission NOTE Confidence: 0.935639424166667 17988d36-8077-4d4a-92ac-d4cf6f4ac050 00:10:47.772 --> 00:10:50.610 to help those that are serving NOTE Confidence: 0.935639424166667 02e3802a-cee2-40c9-8164-685d10a99069 00:10:50.690 --> 00:10:52.880 customers be the trusted advisor, NOTE Confidence: 0.935639424166667 30f754a3-dbb4-47a0-9af9-35368d507484 00:10:52.880 --> 00:10:54.730 and that's important because customers NOTE Confidence: 0.935639424166667 51a55087-f687-41e0-926c-7932bbb494c7 00:10:54.730 --> 00:10:57.176 are depending on our bankers for advice. NOTE Confidence: 0.935639424166667 d38e80fb-7086-437c-936f-6cdcdec324c0 00:10:57.180 --> 00:10:58.908 Hey, should I buy this home? NOTE Confidence: 0.935639424166667 163b4b66-ac43-41f7-8656-6a4efad72540 00:10:58.910 --> 00:11:02.166 Should I you know, based on my income? NOTE Confidence: 0.935639424166667 a194993e-1a48-4ad4-a59a-42d3d47b1205 00:11:02.170 --> 00:11:04.798 Do I qualify for this mortgage? NOTE Confidence: 0.935639424166667 7183d259-d8f7-45eb-abda-c4afea8bd291 00:11:04.800 --> 00:11:07.260 Should I take on this mortgage NOTE Confidence: 0.935639424166667 be395a2e-9602-463c-bb81-48202748e04c 00:11:07.260 --> 00:11:10.020 which is a house that's priced NOTE Confidence: 0.935639424166667 5277328e-a78e-42ab-a2be-b58874691de9 00:11:10.020 --> 00:11:12.580 higher than I budgeted for? NOTE Confidence: 0.935639424166667 a52ff158-0d3f-4ddf-bc1f-59a5f196f3c8 00:11:12.580 --> 00:11:14.617 What do you think? What's your advice? NOTE Confidence: 0.935639424166667 a1004263-155c-47f4-9560-0ca93aed6809 00:11:14.620 --> 00:11:16.920 And that's so important when NOTE Confidence: 0.935639424166667 590f1ce5-a1a2-4daf-a451-f6dc25300de8 00:11:16.920 --> 00:11:18.760 our bankers advise clients? NOTE Confidence: 0.935639424166667 a0b9ae0a-bb68-4fdb-b321-43714c6e7a4e 00:11:18.760 --> 00:11:20.552 A look, do this. NOTE Confidence: 0.935639424166667 dcf57d0a-8381-4367-a282-a34539177e81 00:11:20.552 --> 00:11:23.100 Do that and wealth management to you. NOTE Confidence: 0.935639424166667 37d13053-b923-4166-b4c5-d1c5e49b3e21 00:11:23.100 --> 00:11:25.305 Know you you worked all your life, NOTE Confidence: 0.935639424166667 90985ad8-ab33-45d6-a8b4-65d7cf7fc674 00:11:25.310 --> 00:11:27.410 you're you're now 59 years old. NOTE Confidence: 0.935639424166667 1a0dd982-b843-4b0d-87a1-6ab1381b88f7 00:11:27.410 --> 00:11:28.690 You're thinking about your NOTE Confidence: 0.935639424166667 c0d57273-2460-4f6d-8b22-e729de2a0711 00:11:28.690 --> 00:11:29.970 nest egg for retirement. NOTE Confidence: 0.935639424166667 a9703448-4561-4fb7-8cb3-bea9ea8d3559 00:11:29.970 --> 00:11:32.430 You're looking for a banker, which is NOTE Confidence: 0.935639424166667 cbad68e2-d57b-4ccc-b780-6185b71efaab 00:11:32.430 --> 00:11:34.950 what I've always recommend to the public. NOTE Confidence: 0.935639424166667 3cb1a0df-caa6-4756-ac9c-a07c8ebb7444 00:11:34.950 --> 00:11:37.890 Go to a bank or someone NOTE Confidence: 0.935639424166667 c04fad2f-22e6-4d44-b974-f2501d326a49 00:11:37.890 --> 00:11:39.850 who has reputation risk. NOTE Confidence: 0.935639424166667 caa450cc-c167-4d34-b222-5c4d3c9f9262 00:11:39.850 --> 00:11:43.730 If you go to John Doe financial advisor, NOTE Confidence: 0.935639424166667 b765025c-602a-4cff-897a-99b22cea5e75 00:11:43.730 --> 00:11:44.855 who's John Doe? NOTE Confidence: 0.935639424166667 d1283ce9-d3ad-475a-9197-6c5d692395fb 00:11:44.855 --> 00:11:47.105 What if he advises you wrong? NOTE Confidence: 0.935639424166667 115790a7-29ce-40ac-b682-110fd0b08584 00:11:47.110 --> 00:11:49.860 What if you go to his shop the next day? NOTE Confidence: 0.935639424166667 02cb46dd-f0b8-45e6-8b9d-292e7052c771 00:11:49.860 --> 00:11:51.980 He may be closed not at a bank. NOTE Confidence: 0.935639424166667 0ad8dd25-c9ad-453d-8e57-4d90897120a6 00:11:51.980 --> 00:11:53.920 A bank has reputation risk. NOTE Confidence: 0.935639424166667 7426755b-f475-4e1d-a8d5-062145d90d3a 00:11:53.920 --> 00:11:55.605 They're going to more likely NOTE Confidence: 0.935639424166667 1f321244-a90d-4578-978e-bdb96d19fe35 00:11:55.605 --> 00:11:57.362 than not be around, uh, NOTE Confidence: 0.935639424166667 4d2e5589-16ed-48a0-b2f0-fae15e55fd3f 00:11:57.362 --> 00:12:00.176 and so you are the trusted advisor. NOTE Confidence: 0.935639424166667 3e4db272-2463-494e-8d30-6fc083fbb60c 00:12:00.180 --> 00:12:03.694 And and whether it's regulation or not, NOTE Confidence: 0.935639424166667 c1f0b500-ed90-4b06-bdd3-40ad1f1e56e4 00:12:03.700 --> 00:12:04.812 you don't need regulation NOTE Confidence: 0.935639424166667 bbdcf292-c2bb-4b1a-8daa-3bc12d10c880 00:12:04.812 --> 00:12:06.480 to be that you you need. NOTE Confidence: 0.935639424166667 40084758-ace2-434d-b1bc-e98ebfacfd88 00:12:06.480 --> 00:12:09.006 It needs to become internally to NOTE Confidence: 0.935639424166667 cdd70e19-8859-4253-bf08-f722d1f1f16f 00:12:09.006 --> 00:12:11.770 fulfill that role to help your NOTE Confidence: 0.935639424166667 76f7a12a-1267-4f7d-a62c-87472e49956b 00:12:11.770 --> 00:12:14.270 clients fulfill their dreams for NOTE Confidence: 0.935639424166667 fdd134e2-fa1d-458c-814e-a696587df1f9 00:12:14.270 --> 00:12:16.570 themselves and their families. NOTE Confidence: 0.935639424166667 8ab23c04-835b-46c4-83bf-7f634ca5834b 00:12:16.570 --> 00:12:17.164 That's right, NOTE Confidence: 0.935639424166667 a2e3b00e-365a-449b-8c6e-416ea276b2ac 00:12:17.164 --> 00:12:17.758 I mean, NOTE Confidence: 0.935639424166667 67121f59-ff78-4956-811f-07b5729d7ef8 00:12:17.758 --> 00:12:19.980 I think the point you you've used NOTE Confidence: 0.935639424166667 91654a6e-0b96-4204-bca9-06eb7d363260 00:12:19.980 --> 00:12:21.880 there about having a relationship NOTE Confidence: 0.935639424166667 7835031c-a6a3-4cb4-9b01-acbb72db8ba7 00:12:21.880 --> 00:12:23.788 with an organization that has NOTE Confidence: 0.935639424166667 60027674-bee4-46d2-a35a-b18366777d84 00:12:23.788 --> 00:12:25.744 its own reputation at risk and NOTE Confidence: 0.935639424166667 ee531e37-7607-4892-a50a-0622eae5172b 00:12:25.744 --> 00:12:28.131 therefore they ought to behave in NOTE Confidence: 0.935639424166667 77bcb720-8f07-4a0a-a6a8-2bb20e50577a 00:12:28.131 --> 00:12:30.933 a manner that's beneficial to you, NOTE Confidence: 0.935639424166667 68a602d1-d09f-4146-9cc1-b885342c2e0a 00:12:30.940 --> 00:12:32.988 the customer to themselves NOTE Confidence: 0.935639424166667 f24c88a8-76bd-43df-9f63-0b9da869d788 00:12:32.988 --> 00:12:35.036 as your trusted advisor. NOTE Confidence: 0.935639424166667 f65a2949-ff4b-432b-8680-cac847ff9f8d 00:12:35.040 --> 00:12:38.520 And the challenge for us in the financial NOTE Confidence: 0.935639424166667 ff1af8e8-1326-4948-af70-1e1c311e3833 00:12:38.520 --> 00:12:41.460 services industry around the world is to get, NOTE Confidence: 0.935639424166667 b4ad60d2-9b6a-48d9-88d8-0aaea84e0e8e 00:12:41.460 --> 00:12:42.324 as you say, NOTE Confidence: 0.935639424166667 65171b69-e7ff-4c8a-ae44-2ac1981fb2f8 00:12:42.324 --> 00:12:44.052 get it so that these values NOTE Confidence: 0.935639424166667 e87ada84-58a8-4bea-92ae-196838f9a921 00:12:44.052 --> 00:12:45.949 are internal to the person, NOTE Confidence: 0.935639424166667 157ea47f-10a6-4e2a-a106-0ac630e9435d 00:12:45.950 --> 00:12:47.750 not just because they look at NOTE Confidence: 0.935639424166667 e03cccc1-0e9f-406e-8b56-cbf9d8e602ba 00:12:47.750 --> 00:12:49.409 her list of regulations and go. NOTE Confidence: 0.935639424166667 a6b9077a-302a-4f2f-8899-394e261bb67e 00:12:49.410 --> 00:12:51.246 2.4 says I mustn't do that, NOTE Confidence: 0.935639424166667 e3e6abd0-d4ca-4de1-904b-a1cac843a25d 00:12:51.250 --> 00:12:53.682 and it's about how we how we get NOTE Confidence: 0.935639424166667 516386d3-b0e1-489d-8b95-758bd3be1d52 00:12:53.682 --> 00:12:56.109 people to absorb those particular. NOTE Confidence: 0.935639424166667 727b86ef-6604-4d95-9fec-7733f2bff6ee 00:12:56.110 --> 00:12:58.750 UM, those particular skills. NOTE Confidence: 0.935639424166667 fde66366-f7d0-4b36-8d9d-0551fbccb052 00:12:58.750 --> 00:13:01.390 In the news yesterday, NOTE Confidence: 0.935639424166667 efce92c8-d1ba-4ecd-a6f4-aa9f728dc8f3 00:13:01.390 --> 00:13:03.646 I think it was on the day before. NOTE Confidence: 0.884336568571429 4f7f277d-0dc0-4753-8b2b-33e91305f171 00:13:03.650 --> 00:13:07.066 Certainly this week it was reported that, NOTE Confidence: 0.884336568571429 50676857-c0a4-4cc9-a5da-f01e4b34acce 00:13:07.070 --> 00:13:09.058 uh, it's only one example. UM, NOTE Confidence: 0.884336568571429 906640ca-7752-4c95-8879-fb58963c5a48 00:13:09.058 --> 00:13:11.914 and it's an allegation that Credit Suisse, NOTE Confidence: 0.884336568571429 a6d8cb62-ea91-4977-9728-ba7c14c404d4 00:13:11.920 --> 00:13:14.448 the very large Swiss based Bank of course, NOTE Confidence: 0.884336568571429 ee770af1-d703-41c0-9a17-bdfd6690c5b6 00:13:14.450 --> 00:13:18.076 and as a country, Switzerland prides itself NOTE Confidence: 0.884336568571429 68bb6efb-792e-4f57-855c-77e4806c6d90 00:13:18.076 --> 00:13:21.917 on its professionalism and banking was under NOTE Confidence: 0.884336568571429 704bc54f-d1c0-41cd-8bac-67fa59b12f2e 00:13:21.917 --> 00:13:24.667 investigation by the European Parliament. NOTE Confidence: 0.884336568571429 93d07c58-dcbe-4869-ae56-bb7c7c06f484 00:13:24.670 --> 00:13:26.236 One of the political groupings there NOTE Confidence: 0.884336568571429 90449ad2-281f-41e5-89e2-f9a7af504b0b 00:13:26.236 --> 00:13:28.609 with a view to alleged money laundering. NOTE Confidence: 0.884336568571429 461314ac-0838-42cc-81e3-6d7915710c48 00:13:28.610 --> 00:13:29.501 The thing about. NOTE Confidence: 0.884336568571429 1ab49aaa-56e1-4e96-943a-556dd9706ccb 00:13:29.501 --> 00:13:30.689 Reputation as you say, NOTE Confidence: 0.884336568571429 18b081dd-d3e1-4832-9ab6-226cbcf59c2d 00:13:30.690 --> 00:13:34.542 of course Alex says it's hard to win it, NOTE Confidence: 0.884336568571429 75fed6f2-8f58-4e25-acbd-f0816c06f3a3 00:13:34.550 --> 00:13:37.539 but very quick, potentially to lose it. NOTE Confidence: 0.884336568571429 7fcebc28-e73f-489d-b0cd-1960a8718b6e 00:13:37.540 --> 00:13:40.396 Exactly Stephen look and and and in a NOTE Confidence: 0.884336568571429 6b3daa9e-386b-434c-92dd-d71104ac275b 00:13:40.396 --> 00:13:42.618 nanosecond you worked all your life. NOTE Confidence: 0.884336568571429 77a8dbcb-1c87-4293-9cdb-4427e56833ea 00:13:42.620 --> 00:13:44.888 You've got a great reputation and and NOTE Confidence: 0.884336568571429 ffd9aeae-e48c-4133-ba95-934e0a0dc58b 00:13:44.888 --> 00:13:47.399 that's when you have ethical violations. NOTE Confidence: 0.884336568571429 56dc03e6-c489-472f-9d37-a9e51112537f 00:13:47.400 --> 00:13:48.600 You're absolutely right, see, NOTE Confidence: 0.884336568571429 0339207d-c66a-4649-a2ea-3d09a5aa44f5 00:13:48.600 --> 00:13:51.099 but you can lose that in a nanosecond. NOTE Confidence: 0.884336568571429 f577cf71-a0c2-410e-bc7e-57b52d2f0202 00:13:51.099 --> 00:13:53.940 And so you gotta do the right thing. NOTE Confidence: 0.884336568571429 40702da7-66c5-4eb0-b1d1-ca583fbc58cc 00:13:53.940 --> 00:13:56.898 And you know, we have global, NOTE Confidence: 0.884336568571429 4a8504f2-abd1-4079-931a-4f82b8e9bda8 00:13:56.900 --> 00:13:59.120 you know anti money laundering NOTE Confidence: 0.884336568571429 420eeab2-dfa2-4d3b-8f15-1062355c25ff 00:13:59.120 --> 00:14:00.896 laws and and and. NOTE Confidence: 0.884336568571429 8c12a9a0-122d-456b-aed9-2519dc91cb7a 00:14:00.900 --> 00:14:02.716 And you can't sweep it under the rug. NOTE Confidence: 0.884336568571429 67d13e54-1e56-43a8-8ba7-c270028c35be 00:14:02.720 --> 00:14:06.216 I mean, if you know, I think whether it's NOTE Confidence: 0.884336568571429 2135d106-fc01-44df-8bb9-dd608c400c4e 00:14:06.216 --> 00:14:09.190 law enforcement or a bank or whomever. NOTE Confidence: 0.884336568571429 322684dc-8815-43bd-b16d-d9ddab01c224 00:14:09.190 --> 00:14:12.260 If you're helping someone hide money, uh, NOTE Confidence: 0.884336568571429 388b815a-ea6a-4375-b390-dc9429fd2d06 00:14:12.260 --> 00:14:14.685 and and it's not ethical, it's not legal. NOTE Confidence: 0.884336568571429 5d09867d-7583-4a57-bc6d-163ab5b2a32d 00:14:14.685 --> 00:14:15.985 It's not morally correct. NOTE Confidence: 0.884336568571429 4592cfae-003e-4dbb-9130-a67946454d06 00:14:15.990 --> 00:14:17.278 You you know it. NOTE Confidence: 0.884336568571429 14a96b67-5173-4193-9a1e-cff62a056cb8 00:14:17.278 --> 00:14:19.312 As the banker, you know it, NOTE Confidence: 0.884336568571429 471e627d-a28a-4794-94eb-18dadf5954ff 00:14:19.312 --> 00:14:21.436 and you've got a report that NOTE Confidence: 0.884336568571429 213c274e-3de0-4138-bb74-bf2b1039c8e4 00:14:21.440 --> 00:14:22.910 because you know it, it it. NOTE Confidence: 0.884336568571429 9c2aea38-8e60-412c-b91d-a84007dee100 00:14:22.910 --> 00:14:25.206 Just you can lose that reputation so quickly. NOTE Confidence: 0.884336568571429 3d6e5752-58dc-4cb2-a924-04f314a8e95e 00:14:25.210 --> 00:14:29.413 So personally and institutionally, NOTE Confidence: 0.884336568571429 c7b7b74a-bd79-4f80-8f65-efd524c13d57 00:14:29.413 --> 00:14:32.086 and you know, NOTE Confidence: 0.884336568571429 c0cc0f86-09b5-4488-a93f-773e6cbf5806 00:14:32.090 --> 00:14:33.746 Switzerland is always, as you said, NOTE Confidence: 0.884336568571429 34b038de-30dc-4f3f-acb0-95724ca19220 00:14:33.750 --> 00:14:36.000 prided itself on being a NOTE Confidence: 0.884336568571429 e9ece0ce-25ee-46ed-8c0f-5388d37aa501 00:14:36.000 --> 00:14:37.800 country where you know, NOTE Confidence: 0.884336568571429 dc0f969b-f23f-41a2-83a0-0985797d49a6 00:14:37.800 --> 00:14:40.086 you know there were no rules. NOTE Confidence: 0.884336568571429 e2f3123f-390a-45bd-81a3-f3a1ea86867f 00:14:40.090 --> 00:14:42.106 Or if the rules were different there, NOTE Confidence: 0.884336568571429 4062f5f4-c1d1-41ac-ae1f-bac190611bfd 00:14:42.110 --> 00:14:45.590 well, you know every dog has his day NOTE Confidence: 0.884336568571429 8e0958a4-919f-41d1-bf29-52e48fe60e34 00:14:45.590 --> 00:14:48.218 Steven and and they're having it now. NOTE Confidence: 0.884336568571429 d421308b-98a6-467d-8d3e-ea3fceaeee40 00:14:48.218 --> 00:14:51.077 And that institution is is in that country NOTE Confidence: 0.884336568571429 ef1fe267-afcc-4fe7-ae9c-2a3b45343187 00:14:51.077 --> 00:14:53.562 and their privacy laws are in deep, NOTE Confidence: 0.884336568571429 645d7d9e-926d-47e4-bf98-c80b651f607d 00:14:53.570 --> 00:14:56.429 deep, serious question. NOTE Confidence: 0.884336568571429 0b745762-27da-4527-a262-ed4653962026 00:14:56.430 --> 00:14:58.420 Yes, unfortunately they are and NOTE Confidence: 0.884336568571429 c6a5a6a7-ce38-44ca-8bf5-ef2db8bd6748 00:14:58.420 --> 00:15:00.670 nobody takes any pleasure from it, NOTE Confidence: 0.884336568571429 8a1f7a0e-651d-4143-80dd-f1d8db32db44 00:15:00.670 --> 00:15:02.770 I'm sure because they're there, NOTE Confidence: 0.884336568571429 4fafb63a-cfb6-43f0-b034-ce91d2188317 00:15:02.770 --> 00:15:04.288 but for the grace of God. NOTE Confidence: 0.884336568571429 b393d981-cdd5-4319-b0db-b995c3e3a857 00:15:04.290 --> 00:15:06.546 Go go I if I don't pay attention NOTE Confidence: 0.884336568571429 917d911a-692a-4cf0-ada8-2146f5891d48 00:15:06.546 --> 00:15:08.820 or if my institution doesn't behave NOTE Confidence: 0.884336568571429 3a38d58e-48ea-47ed-b3bd-34165a28f28a 00:15:08.820 --> 00:15:11.870 in a in in a professional manner, NOTE Confidence: 0.884336568571429 362eab01-08b6-4e70-8c77-040920a7953c 00:15:11.870 --> 00:15:14.350 I'm gonna ask Dan Danny if he can NOTE Confidence: 0.884336568571429 857ad447-573f-4bb7-96fb-01ee5e943f87 00:15:14.350 --> 00:15:16.666 just share in place of my picture, NOTE Confidence: 0.884336568571429 0a6ead22-3240-49c9-880a-ef1a19c53855 00:15:16.670 --> 00:15:17.794 which is rather boring. NOTE Confidence: 0.884336568571429 df80d4e6-cb44-4111-8242-4bebb909575e 00:15:17.794 --> 00:15:19.815 And of course as many people will NOTE Confidence: 0.884336568571429 593500d6-4408-4fda-94f8-a3956ca93d40 00:15:19.815 --> 00:15:21.712 say is Bangor really does that like NOTE Confidence: 0.884336568571429 4d547896-4b8b-4fe6-83aa-c48184a8d2b1 00:15:21.712 --> 00:15:23.609 that with palm trees and blue sky? NOTE Confidence: 0.884336568571429 f74add63-8baf-4a74-b4db-a9a3ba28f2db 00:15:23.610 --> 00:15:25.660 And the answer is of course it is but Danny. NOTE Confidence: 0.884336568571429 380f1770-8c83-4306-93c4-615e7466b385 00:15:25.660 --> 00:15:28.260 Can you just share the the image of NOTE Confidence: 0.884336568571429 3bcb6270-8ebf-4471-bd5f-ba354490d9f6 00:15:28.260 --> 00:15:31.086 that I sent of the United Nations? NOTE Confidence: 0.884336568571429 73142ca6-f5c1-4fff-9d23-4c24ec26f3bb 00:15:31.090 --> 00:15:36.688 UM, slide about banking, responsible banking. NOTE Confidence: 0.884336568571429 f8f09cd9-d5be-4da1-846b-387799be24d3 00:15:36.690 --> 00:15:39.186 Here we go testing our technology NOTE Confidence: 0.884336568571429 7aaa9f87-fcf5-48a3-86f0-352f5796814a 00:15:39.190 --> 00:15:42.222 and OK there it is OK and other NOTE Confidence: 0.884336568571429 fcb501dc-3e0e-4edf-8dc1-f6cdced7d90f 00:15:42.222 --> 00:15:44.399 principles for responsible banking that NOTE Confidence: 0.884336568571429 5160f685-b56f-4756-9dc3-9da831c6e02c 00:15:44.399 --> 00:15:48.010 the font is a little small in size. NOTE Confidence: 0.884336568571429 30c51490-6879-45a1-a868-2a8f83de7345 00:15:48.010 --> 00:15:51.298 It talks about customers and clients NOTE Confidence: 0.884336568571429 7c931465-50c4-48e3-be35-6f7d39de87c2 00:15:51.298 --> 00:15:55.689 and it talks about these six principles. NOTE Confidence: 0.884336568571429 8ab65a13-acf2-4ac5-b09b-2e48174056c6 00:15:55.690 --> 00:15:58.492 They're at the bottom is transparency NOTE Confidence: 0.884336568571429 5db61311-5fc6-4eb3-af21-4df283b943c1 00:15:58.492 --> 00:15:59.426 and accountability, NOTE Confidence: 0.884336568571429 1d05a684-214d-427f-ad7c-3e5a66fb59fe 00:15:59.430 --> 00:16:02.643 and the aspect the variety of stakeholders NOTE Confidence: 0.884336568571429 f47498a6-fbf0-40c3-aa6e-cfe96918ab85 00:16:02.643 --> 00:16:06.737 I wanted to ask you a little bit about the. NOTE Confidence: 0.884336568571429 ea8a38f2-efa9-4eed-8f09-76f7d7183a71 00:16:06.740 --> 00:16:08.093 The central column. NOTE Confidence: 0.884336568571429 2e77fafe-861c-42b4-8e6b-562a272dc05e 00:16:08.093 --> 00:16:10.348 The central column talks about NOTE Confidence: 0.884336568571429 1d1a1b92-d326-40b1-a90e-394ee019b8ba 00:16:10.348 --> 00:16:12.440 impact and target setting, NOTE Confidence: 0.884336568571429 215f2ba7-9c0f-46a3-9f06-8fdac9b7fbba 00:16:12.440 --> 00:16:14.750 and then at the bottom it talks NOTE Confidence: 0.884336568571429 4aae2d17-b83d-435d-8420-e54e3385b11b 00:16:14.750 --> 00:16:17.273 about how governance in A and NOTE Confidence: 0.884336568571429 42c97f6a-625f-43fc-a366-49c02271c2a5 00:16:17.273 --> 00:16:19.317 regulation but also culture. NOTE Confidence: 0.884336568571429 0540f48b-daa0-46b1-bcf6-cf07587879a6 00:16:19.320 --> 00:16:21.530 And I want you to ask you is there a NOTE Confidence: 0.841341622857143 875e48e7-e7b7-407c-a19e-3484082c516c 00:16:21.598 --> 00:16:23.258 tension in your experience, NOTE Confidence: 0.841341622857143 da67884b-0729-4395-9c98-544fa0445fc4 00:16:23.260 --> 00:16:25.375 your opinion between target setting NOTE Confidence: 0.841341622857143 757cbbd6-3859-4145-8ca0-0d9954a9af5d 00:16:25.375 --> 00:16:28.014 for people to achieve certain targets NOTE Confidence: 0.841341622857143 5c624272-e2f1-4d17-836a-813ebe04cc3c 00:16:28.014 --> 00:16:30.264 for their organization for their NOTE Confidence: 0.841341622857143 2aa57287-a577-4b0c-a493-83c776098261 00:16:30.264 --> 00:16:32.468 own remuneration and perhaps career NOTE Confidence: 0.841341622857143 88bd6bc2-6bfb-4167-9463-8ed63a9f4f1c 00:16:32.468 --> 00:16:34.163 development and the culture that NOTE Confidence: 0.841341622857143 d703ed9b-85a3-41a7-adb4-b92a7ee19acd 00:16:34.163 --> 00:16:36.446 we set in an organization because. NOTE Confidence: 0.841341622857143 a26d96e0-e9d3-4f80-a368-5e969242d61a 00:16:36.446 --> 00:16:39.224 You've been talking about reputational risk. NOTE Confidence: 0.841341622857143 517de43a-63e1-4bbe-9cb9-b34a3df52f04 00:16:39.230 --> 00:16:42.740 We need personal and institutional NOTE Confidence: 0.841341622857143 5a01b9b6-73ca-46cd-9c19-33ee5ad6ea02 00:16:42.740 --> 00:16:46.830 ethical behavior. You know, you know. NOTE Confidence: 0.841341622857143 c51d4302-8cbd-4ba0-82c3-58567214284b 00:16:46.830 --> 00:16:49.002 Look, come, there's many ways to NOTE Confidence: 0.841341622857143 0d974346-f853-4581-bce4-7aacd077ead8 00:16:49.002 --> 00:16:51.430 look at this, but this is how this NOTE Confidence: 0.841341622857143 4a15053a-c7c0-4347-8712-5a670b044e11 00:16:51.430 --> 00:16:53.430 is my answer to this question. NOTE Confidence: 0.841341622857143 9a624622-41a0-4f18-84a8-a15cd52c3065 00:16:53.430 --> 00:16:55.428 See even look if you're advising NOTE Confidence: 0.841341622857143 694d2c0a-417b-4c39-aab0-14f13bdc39d7 00:16:55.428 --> 00:16:58.410 your client you, your client is NOTE Confidence: 0.841341622857143 6e0c084c-cb4d-470e-a7fa-921798e9ec13 00:16:58.410 --> 00:17:01.710 paramount again within all legal, NOTE Confidence: 0.841341622857143 467fd43b-a67f-4f20-bf91-e98c43993210 00:17:01.710 --> 00:17:03.290 moral, and ethical boundaries. NOTE Confidence: 0.841341622857143 3fc8c7e9-d53a-4f97-8349-619278ffd91b 00:17:03.290 --> 00:17:06.998 So as long as you stay in those boundaries NOTE Confidence: 0.841341622857143 153e0eab-8fa5-450b-bf2c-535ce9d8bc93 00:17:06.998 --> 00:17:10.450 and you've got to advise your client about, NOTE Confidence: 0.841341622857143 9934a0e7-13ee-4e23-ac30-5bcc004a9451 00:17:10.450 --> 00:17:13.300 you, know the purchase of this NOTE Confidence: 0.841341622857143 e7484c85-5695-4d2c-8ab6-af3d708d322c 00:17:13.300 --> 00:17:15.682 property or their tax scenario. NOTE Confidence: 0.841341622857143 6578ae5d-7091-40bb-89f5-d21b6f5a78e2 00:17:15.682 --> 00:17:18.574 And tax laws in every country NOTE Confidence: 0.841341622857143 a669edde-d408-4bc3-8555-00e24ad58497 00:17:18.574 --> 00:17:20.020 are very complicated. NOTE Confidence: 0.841341622857143 64b80e6c-be8c-4e28-aebc-c7d5f8e73927 00:17:20.020 --> 00:17:21.432 I see nothing wrong. NOTE Confidence: 0.841341622857143 83de45b5-3914-4ec3-b93f-bc6bded4951c 00:17:21.432 --> 00:17:24.101 If you have a client and in NOTE Confidence: 0.841341622857143 166bd45b-55ab-4823-9390-26bd2fa961db 00:17:24.101 --> 00:17:26.451 whatever country you're living in NOTE Confidence: 0.841341622857143 208d85dd-d1bb-4458-9d88-a6fc928c97ad 00:17:26.451 --> 00:17:30.095 and there's a deduction of up for NOTE Confidence: 0.841341622857143 6ac97175-3d1c-4cba-85f2-2c018d854198 00:17:30.095 --> 00:17:33.605 their taxes to lower their tax. NOTE Confidence: 0.841341622857143 8868b214-1356-4a01-a8b3-c27011052381 00:17:33.610 --> 00:17:37.418 No responsibility and burden. NOTE Confidence: 0.841341622857143 c6c8d0ce-78de-44df-bf94-3d07cbc8b3aa 00:17:37.420 --> 00:17:40.316 It if if that if your country's parliament NOTE Confidence: 0.841341622857143 3c0ab164-1233-450d-9eb4-9f1ad30e9346 00:17:40.316 --> 00:17:42.472 passed that and that became the law, NOTE Confidence: 0.841341622857143 4a55a728-93df-4040-b2ec-74bc425f85d3 00:17:42.480 --> 00:17:43.748 there's nothing wrong with NOTE Confidence: 0.841341622857143 b1700fc0-ccdd-4da8-97e1-09686e5f11f0 00:17:43.748 --> 00:17:44.699 advising your client. NOTE Confidence: 0.841341622857143 bb70e6c4-77f2-4ba3-9707-5556b12cb5f1 00:17:44.700 --> 00:17:45.450 Hey, look, NOTE Confidence: 0.841341622857143 ceb6f3c1-8f2e-4b38-9649-d29070340cfd 00:17:45.450 --> 00:17:48.002 don't forget to take this deduction for NOTE Confidence: 0.841341622857143 f7fb449f-f9c9-4741-9a1e-a87cad1c4a0f 00:17:48.002 --> 00:17:50.116 this expense that you had last year. NOTE Confidence: 0.841341622857143 3f32a563-c0b2-4306-b9f0-a668f2d461d7 00:17:50.120 --> 00:17:51.848 That low is your tax burden NOTE Confidence: 0.841341622857143 40ea8a12-6f7d-41fc-a8d1-ddb934edcf97 00:17:51.848 --> 00:17:53.000 for the coming year. NOTE Confidence: 0.841341622857143 7a56607d-5fe9-4240-866a-59f724ccef9f 00:17:53.000 --> 00:17:54.190 There's nothing wrong with that. NOTE Confidence: 0.841341622857143 4c155780-e04f-4530-b28b-6203c5c215c0 00:17:54.190 --> 00:17:57.648 You are within all legal and ethical NOTE Confidence: 0.841341622857143 84312a6b-310f-4d9e-adac-d983369e8a3d 00:17:57.648 --> 00:18:00.877 bounds because you need to advise your NOTE Confidence: 0.841341622857143 3214d0de-c535-409b-bfe9-aedf73f96e48 00:18:00.877 --> 00:18:04.438 client on what is best for him or her. NOTE Confidence: 0.841341622857143 dacce273-717d-4635-8ac7-dc9fb216d0ff 00:18:04.440 --> 00:18:07.904 So I I think there there is no. NOTE Confidence: 0.841341622857143 a5fdf322-e166-4f3a-93f7-5bd0a5b8ce2f 00:18:07.910 --> 00:18:11.018 Clash of those two in advising NOTE Confidence: 0.841341622857143 4a794442-08ea-4de6-8abe-1d0fb3d98cca 00:18:11.018 --> 00:18:13.285 your and then the governance and NOTE Confidence: 0.841341622857143 c21a5388-06d0-4324-a4a6-7b876005f814 00:18:13.285 --> 00:18:15.030 culture boundaries on long as NOTE Confidence: 0.841341622857143 4b9c3d25-7afe-46af-bc08-adf0a7f83d8d 00:18:15.093 --> 00:18:16.868 you stay within those bounds, NOTE Confidence: 0.841341622857143 2fd5ffaf-b8d2-4980-aab4-4e35bec84beb 00:18:16.870 --> 00:18:20.406 you know I use taxes as an example. NOTE Confidence: 0.841341622857143 454f2cde-0045-4f2f-b0c6-817f8e940017 00:18:20.410 --> 00:18:22.110 Steven 'cause it's always complicated. NOTE Confidence: 0.841341622857143 02f27dd4-f567-44a8-bae4-b22d674578ae 00:18:22.110 --> 00:18:24.042 It's always you know, NOTE Confidence: 0.841341622857143 fa8d6fe9-f8de-481e-9055-f7f961850cbd 00:18:24.042 --> 00:18:25.782 taxes everywhere you know. NOTE Confidence: 0.841341622857143 cb0bf767-f5ca-4178-8727-1fc46eb94865 00:18:25.782 --> 00:18:27.712 Then there's a million exemptions NOTE Confidence: 0.841341622857143 dfb2034e-16b6-4434-bc71-f9558443266c 00:18:27.712 --> 00:18:30.287 to the rules and it's just being NOTE Confidence: 0.841341622857143 c188b0a9-89e8-4fad-9c4d-2abee134d7bf 00:18:30.287 --> 00:18:32.309 smart enough to find those as NOTE Confidence: 0.841341622857143 f9a9fafe-92e5-43ea-ae69-0a6c48a2e088 00:18:32.386 --> 00:18:34.176 a trusted advisor that bankers NOTE Confidence: 0.841341622857143 548f7d29-118d-405b-a1f9-1a18e78b6537 00:18:34.176 --> 00:18:36.460 play in the role that they play. NOTE Confidence: 0.841341622857143 507c1570-7201-46ca-b65d-4c3de1dabaab 00:18:36.460 --> 00:18:37.930 That's what you need to do. NOTE Confidence: 0.841341622857143 ed89d6c2-49c9-45d9-b75d-0542d2ebe48e 00:18:37.930 --> 00:18:38.899 Advise your client. NOTE Confidence: 0.841341622857143 bfd30679-62cd-4e36-8b8c-dfa77f779aef 00:18:38.899 --> 00:18:41.831 As to what's best for him or her so NOTE Confidence: 0.841341622857143 10081b4d-5697-49f1-8da5-e5767e2014bb 00:18:41.831 --> 00:18:43.924 I don't see any conflicts at all, NOTE Confidence: 0.841341622857143 ec2fa359-d6c3-44e9-ae30-2e7007ea19f3 00:18:43.930 --> 00:18:46.548 as long as you stay within the NOTE Confidence: 0.841341622857143 4c9e10c3-b225-4501-8fcc-5e688d89c16a 00:18:46.548 --> 00:18:49.434 legal and ethical bounds of of the NOTE Confidence: 0.841341622857143 f4ba8795-5590-4b2a-a619-a25370861c5a 00:18:49.434 --> 00:18:51.960 regulations and laws of your country. NOTE Confidence: 0.841341622857143 dbf76c46-0337-49eb-98cd-3cb59d4b9aaa 00:18:51.960 --> 00:18:52.494 OK, great, NOTE Confidence: 0.841341622857143 cff24768-53c1-46ce-bc61-22cdf359b890 00:18:52.494 --> 00:18:54.630 I want to pick up on something that's NOTE Confidence: 0.841341622857143 31beedec-26f3-459a-8697-74f55f827073 00:18:54.695 --> 00:18:57.145 on the Florida Banker Association home page. NOTE Confidence: 0.841341622857143 5ef0bd3b-81dd-4709-8f66-8702aa0b557e 00:18:57.150 --> 00:18:59.572 You can see I've done some homework NOTE Confidence: 0.841341622857143 04c3ac96-ed21-476f-8a75-7d980eb32557 00:18:59.572 --> 00:19:01.416 and I had it in case I need to NOTE Confidence: 0.841341622857143 ec1ad190-56ae-40eb-a9f5-f01d70bdcd4e 00:19:01.416 --> 00:19:02.927 use it and it talks about. NOTE Confidence: 0.8900820025 1b60c638-bebe-4bd3-8293-fb1ac6279778 00:19:05.180 --> 00:19:08.288 The banks and the individuals that make NOTE Confidence: 0.8900820025 a0d7bb2f-0817-4497-be89-df924bbe23ee 00:19:08.288 --> 00:19:11.119 up today's Florida bank as association NOTE Confidence: 0.8900820025 81d2e585-0543-4daa-8ed0-d2ee024789a7 00:19:11.119 --> 00:19:14.728 and by extension, all banks and the. NOTE Confidence: 0.8900820025 ffe1c630-3e72-4eb7-8165-e10a0519842e 00:19:14.728 --> 00:19:16.916 Chartered Banker Institute etc. NOTE Confidence: 0.8900820025 addbacd7-f640-43dd-85a1-ae4f7230dcc5 00:19:16.920 --> 00:19:19.923 Have learned from the past and are NOTE Confidence: 0.8900820025 53b408ba-ed62-4f51-be35-57486edd8e80 00:19:19.923 --> 00:19:22.878 committed to making the future brighter. NOTE Confidence: 0.8900820025 06dbd552-8aba-4751-9827-594d719c9ee4 00:19:22.880 --> 00:19:25.860 And of course that that goes back to bankers NOTE Confidence: 0.8900820025 ac515dd0-6f70-471e-bf73-9ecdfb6a7cd6 00:19:25.860 --> 00:19:28.380 making dreams come true for their customers, NOTE Confidence: 0.8900820025 07c33eaa-75d9-444c-91bb-3cb503c02f2c 00:19:28.380 --> 00:19:29.900 being trusted advisors etc. NOTE Confidence: 0.8900820025 24dad99b-6e37-4778-b11b-218d5cc24fef 00:19:29.900 --> 00:19:32.912 I wanted to ask you in terms NOTE Confidence: 0.8900820025 8352f50d-d124-4ac7-92bb-e5f57b442d34 00:19:32.912 --> 00:19:34.580 of preparing people. NOTE Confidence: 0.8900820025 515afc97-36f2-40ad-bce1-3ac5445fd5d9 00:19:34.580 --> 00:19:37.040 For careers in financial services, NOTE Confidence: 0.8900820025 2415641a-14c1-4ad0-b41a-b5acfed87b7b 00:19:37.040 --> 00:19:39.686 wherever they are in the world. NOTE Confidence: 0.8900820025 1a6264da-bd79-4e6e-bd19-a0cc9bf2496c 00:19:39.690 --> 00:19:42.290 The the idea as to whether or not NOTE Confidence: 0.8900820025 6759d0bb-28b5-45ff-9b11-e5585423c5b1 00:19:42.290 --> 00:19:45.365 it's a one time a set of education NOTE Confidence: 0.8900820025 61a2b8a4-1cf4-49f1-9bb1-3fc92cac9816 00:19:45.365 --> 00:19:48.148 or or the principles and the ideas, NOTE Confidence: 0.8900820025 727d1453-3d54-4f8b-98dc-5d4ba031f59d 00:19:48.150 --> 00:19:51.034 which perhaps I'm sure the Florida Bankers NOTE Confidence: 0.8900820025 2942bfbc-daef-41f3-852e-a29842eea7c0 00:19:51.034 --> 00:19:53.998 Association as we do here and with the NOTE Confidence: 0.8900820025 6891137c-0909-4af3-815b-c7f5330f9ca6 00:19:53.998 --> 00:19:56.340 CBI it talks about lifelong learning. NOTE Confidence: 0.8900820025 e7ff95b5-ddf8-47e7-bee1-dbe7ee1f9673 00:19:56.340 --> 00:19:59.805 I you know Steven look uh to to all NOTE Confidence: 0.8900820025 5dad27c5-d502-444e-ace9-1ccd86ed4288 00:19:59.805 --> 00:20:02.290 the students on this call look my NOTE Confidence: 0.8900820025 bed9e0ab-248d-4837-b18d-2263b035bf6b 00:20:02.374 --> 00:20:05.198 advice on your careers is this one? NOTE Confidence: 0.8900820025 19cc7484-f63e-4d8c-a455-a0e610b4abb0 00:20:05.200 --> 00:20:09.248 Uh, kudos to you for being at Bangor NOTE Confidence: 0.8900820025 381141ce-e89f-4916-8361-2d1fa92f25aa 00:20:09.248 --> 00:20:12.511 University and get your your executive NOTE Confidence: 0.8900820025 8ac9e737-24c1-49ba-a4db-6ad41a759328 00:20:12.511 --> 00:20:16.338 MBA that that's a testament either to NOTE Confidence: 0.8900820025 bfda8ea2-73c7-464a-94f0-2c5aa7bd4db5 00:20:16.338 --> 00:20:19.654 yourself or to those at your bank who NOTE Confidence: 0.8900820025 69cff7ca-86fe-496b-b28c-b3268ccbf773 00:20:19.654 --> 00:20:22.409 believe in you and ask you to attend this NOTE Confidence: 0.8900820025 a110f270-c73c-4f0b-b459-730d109c4aee 00:20:22.409 --> 00:20:25.140 great program and and continue to do that. NOTE Confidence: 0.8900820025 3635dbdf-ac7f-496f-9539-04b0d2be0f0e 00:20:25.140 --> 00:20:27.430 Learn all that you can. NOTE Confidence: 0.8900820025 646b0960-cff0-4787-ad37-937159a47126 00:20:27.430 --> 00:20:29.590 As you rise in your career, NOTE Confidence: 0.8900820025 ba07bcee-9ee8-4779-9560-83920299fa0b 00:20:29.590 --> 00:20:31.710 and so always, always, NOTE Confidence: 0.8900820025 a9f8a673-2ab7-49f7-8a31-ba5d8e3b3998 00:20:31.710 --> 00:20:34.890 anytime you have a chance to, NOTE Confidence: 0.8900820025 b4842f84-127e-4506-a75e-18c62a771c27 00:20:34.890 --> 00:20:37.046 to to receive training. NOTE Confidence: 0.8900820025 aedb37b3-b189-4006-b140-90aff92a4919 00:20:37.046 --> 00:20:40.280 Whether it's a formalized training like NOTE Confidence: 0.8900820025 38593f27-c4be-47b8-8aa9-3b3730e1ac7b 00:20:40.366 --> 00:20:44.125 Bangor University or other training sign up, NOTE Confidence: 0.8900820025 e65537dc-f2a9-4d4a-ac2f-f556059eb22b 00:20:44.130 --> 00:20:47.730 don't don't let that pass. NOTE Confidence: 0.8900820025 833deb0d-9d26-4f72-bf9d-4c05d1e189d0 00:20:47.730 --> 00:20:49.347 That's number 1 #2 and this may NOTE Confidence: 0.8900820025 7baccb46-7da3-4d5b-a635-ddbd94e95eeb 00:20:49.347 --> 00:20:50.849 go beyond your questions even, NOTE Confidence: 0.8900820025 93c23925-1a3a-4d2f-a82c-3f1b07b2d68f 00:20:50.850 --> 00:20:53.982 but to for success this is what I recommend NOTE Confidence: 0.8900820025 61520937-e438-4f5a-a53a-fc242f9f2010 00:20:53.982 --> 00:20:57.068 to all all the attendees on this call. NOTE Confidence: 0.8900820025 e8899ae0-4bdb-4369-a216-89229101fc76 00:20:57.070 --> 00:20:58.759 Volunteer volunteer Stephen. NOTE Confidence: 0.8900820025 822b5f26-6d4c-4bd8-bcb0-2655dd2b58c7 00:20:58.759 --> 00:21:02.700 If the CEO or senior management at NOTE Confidence: 0.8900820025 cae2a119-fa21-4c9d-b3a0-e362d120aba4 00:21:02.795 --> 00:21:05.867 your bank says I need someone to do NOTE Confidence: 0.8900820025 c8c68d82-3a53-4a9e-a650-c6875c25221e 00:21:05.867 --> 00:21:08.920 this or to move to this market to NOTE Confidence: 0.8900820025 b931546d-199a-4d2b-94b8-4dc5826f8ca5 00:21:08.920 --> 00:21:12.370 open up a brand new office for us, NOTE Confidence: 0.8900820025 e7778b90-17d9-45bf-99e2-29e0b258de59 00:21:12.370 --> 00:21:14.141 who in the group would like to NOTE Confidence: 0.8900820025 c1735628-9a53-4615-afac-d24c4565cf7a 00:21:14.141 --> 00:21:15.230 volunteer to do that? NOTE Confidence: 0.8900820025 44d79670-076d-4c03-a16e-121e3dd1e090 00:21:15.230 --> 00:21:16.595 Raise your hand, NOTE Confidence: 0.8900820025 cc7d9de9-4b3c-490b-9f2a-29eb0217eb9e 00:21:16.595 --> 00:21:17.960 raise your hand. NOTE Confidence: 0.8900820025 a33a75f7-3238-4199-b580-adb7af6445be 00:21:17.960 --> 00:21:20.426 And volunteer because people like that NOTE Confidence: 0.8900820025 ddf87a0e-dc93-4c0b-907b-1a10b6c0f431 00:21:20.426 --> 00:21:24.020 and uh and and don't be afraid to rise. NOTE Confidence: 0.8900820025 723e9b09-e906-4770-8f25-bebd757ba60a 00:21:24.020 --> 00:21:25.548 You know, you know. NOTE Confidence: 0.8900820025 6b659267-813d-48ce-b2b3-b4655890fe1b 00:21:25.548 --> 00:21:28.221 Obviously don't don't step on anyone as NOTE Confidence: 0.8900820025 c69a1761-d2c0-46b7-a251-607fa60d226b 00:21:28.221 --> 00:21:30.725 you go up the ladder because you never NOTE Confidence: 0.8900820025 b30a20a3-47cb-44ce-9fe6-9b8c56a14823 00:21:30.725 --> 00:21:33.159 know when you're gonna need people. NOTE Confidence: 0.8900820025 124d75c2-aab1-4524-a216-50013b8d02d9 00:21:33.160 --> 00:21:37.588 If you go down the ladder of life so. NOTE Confidence: 0.8900820025 62766f8e-2c69-4df4-868f-5c24b988a593 00:21:37.590 --> 00:21:39.858 Rise to your marriage without making NOTE Confidence: 0.8900820025 47383285-e446-4bff-95d0-8bec979a0fd7 00:21:39.858 --> 00:21:41.698 anybody else look bad, obviously, NOTE Confidence: 0.8900820025 dec94b40-16f2-4b7d-808f-0652a2a17bd4 00:21:41.698 --> 00:21:44.026 but don't be afraid of that, uh, NOTE Confidence: 0.8900820025 bb6174dd-eaa4-41a4-bbd9-9472aaf2257a 00:21:44.026 --> 00:21:46.518 because that you know it's it's it's. NOTE Confidence: 0.8900820025 0341aceb-6fb7-488d-8e53-d10fd40fa1ab 00:21:46.520 --> 00:21:47.930 It's OK to be promoted. NOTE Confidence: 0.8900820025 8e02381e-8555-4cf4-8c7a-ef5f6908b7af 00:21:47.930 --> 00:21:51.053 It's OK to have a vision for your career. NOTE Confidence: 0.8900820025 f564597e-2998-44ba-8663-d70738395a87 00:21:51.060 --> 00:21:54.390 It's OK for you to dream about being the CEO. NOTE Confidence: 0.8900820025 12f38a40-63e4-4ea7-9a4d-3b3df7ba56e7 00:21:54.390 --> 00:21:55.920 There's nothing wrong with that. NOTE Confidence: 0.8900820025 94540fcd-0864-40ab-87a6-2125ebee3333 00:21:55.920 --> 00:21:58.010 And and you preparing yourself NOTE Confidence: 0.8900820025 b87014b2-d6ef-4e3a-a298-186936394ce5 00:21:58.010 --> 00:22:00.560 whether you know and there's there's NOTE Confidence: 0.8900820025 b53cb0eb-5770-4b15-8ff5-17cb44db2b08 00:22:00.560 --> 00:22:02.870 a couple of tracks in banking. NOTE Confidence: 0.8900820025 b73acad0-1759-4fa8-956c-af0f6f054c43 00:22:02.870 --> 00:22:05.544 If you're a lender at a bank, NOTE Confidence: 0.8900820025 decdec07-a3cb-4b91-81c8-0664ca035bde 00:22:05.550 --> 00:22:07.872 you have a very good chance of one day NOTE Confidence: 0.8900820025 c73ca848-9062-4542-92d9-1b11f394a1d0 00:22:07.872 --> 00:22:09.889 being in senior management because. NOTE Confidence: 0.8900820025 c72fc6c0-d57a-401d-ac14-4fb9b48087d3 00:22:09.890 --> 00:22:12.109 Bankers that know how to lend money NOTE Confidence: 0.8900820025 a225c426-5097-4e67-92bb-197c7fff1e31 00:22:12.109 --> 00:22:14.012 are usually the ones who become NOTE Confidence: 0.8900820025 e2b7262a-7eec-4964-98d0-8693824cd559 00:22:14.012 --> 00:22:16.490 the CEO's or the executive vice NOTE Confidence: 0.8900820025 788bbd8d-aed9-4e66-8353-09fa817c1a3c 00:22:16.490 --> 00:22:18.670 president or whatever the title NOTE Confidence: 0.8900820025 83d7ff5c-3afe-421b-b661-ee30d7b2d975 00:22:18.750 --> 00:22:20.970 is in your respective country. NOTE Confidence: 0.8900820025 9c760ba9-7423-4d8c-832d-71162d09c4ca 00:22:20.970 --> 00:22:23.748 Those in the financial part of NOTE Confidence: 0.8900820025 8572a2c7-d8ad-49b7-9af5-e55814eca11a 00:22:23.748 --> 00:22:26.510 a bank can rise to be the Chief NOTE Confidence: 0.8900820025 ecffe678-2fc7-4c1e-8438-73546b3fdcf9 00:22:26.510 --> 00:22:27.730 Financial Officer or the NOTE Confidence: 0.7765923565 ad208912-505f-49f5-a01e-b80601908657 00:22:27.799 --> 00:22:29.557 control or the bank and and NOTE Confidence: 0.7765923565 db27eb56-ce20-4b2c-8dba-68cc770c8778 00:22:29.557 --> 00:22:31.448 and again you know, you know, NOTE Confidence: 0.7765923565 95c85a3a-2fbd-4bf9-866f-776a2f97f8a2 00:22:31.448 --> 00:22:33.243 dedicate yourself to this industry NOTE Confidence: 0.7765923565 3007be14-afdd-48d3-9cf6-935b50fcff37 00:22:33.243 --> 00:22:35.370 as you are, because it's a, NOTE Confidence: 0.7765923565 66bb3d3f-a005-49e3-863a-1a136329a9b1 00:22:35.370 --> 00:22:38.537 it's a noble one and then the last category NOTE Confidence: 0.7765923565 dcef62a9-d19a-4392-a4c3-a5970e9e2e55 00:22:38.537 --> 00:22:41.153 that I can think of is the compliance. NOTE Confidence: 0.7765923565 cdd7d8ab-55d2-431d-8376-cdebc099c757 00:22:41.160 --> 00:22:44.480 Area very important area in our industry now. NOTE Confidence: 0.7765923565 7f447fa0-f518-491b-ad87-f1675d9ae3ba 00:22:44.480 --> 00:22:46.676 Perhaps it wasn't 20 years ago, NOTE Confidence: 0.7765923565 467d075e-fd12-4208-af9c-0bef992d3729 00:22:46.680 --> 00:22:49.130 but if you're in compliance, NOTE Confidence: 0.7765923565 47cdf413-f87b-4ea1-aa2f-16f26cd93fa1 00:22:49.130 --> 00:22:51.194 imagine being the Chief risk officer NOTE Confidence: 0.7765923565 e24d4503-4e3c-41a8-8424-44f2fbee3222 00:22:51.194 --> 00:22:54.013 of a bank or the Chief Compliance NOTE Confidence: 0.7765923565 8ee6d8b4-b503-4093-85de-d352f2a825c6 00:22:54.013 --> 00:22:56.749 officer because you know the regulations NOTE Confidence: 0.7765923565 ce9f8cd4-123b-4ecc-8f17-7fecbbb0d935 00:22:56.749 --> 00:22:59.558 and you know how to navigate a NOTE Confidence: 0.7765923565 8cb5e316-de4f-4b92-ab30-bec5fe9caa72 00:22:59.558 --> 00:23:02.266 bank through the minefields of the NOTE Confidence: 0.7765923565 9f7c2d77-2e0b-47b3-9417-7643c8268a0a 00:23:02.266 --> 00:23:05.231 regulatory laws and regulations in NOTE Confidence: 0.7765923565 fbc69ec9-92e2-489e-acba-0a15b4ee6150 00:23:05.231 --> 00:23:08.106 your particular country so you know, NOTE Confidence: 0.7765923565 78bb91ab-bbb9-4a54-8143-14d098aaf342 00:23:08.106 --> 00:23:10.554 but volunteer, volunteer and get training. NOTE Confidence: 0.7765923565 1762de5c-ecc6-4221-89c5-e47c39aedd82 00:23:10.560 --> 00:23:12.952 Those are essential items. NOTE Confidence: 0.7765923565 3de8eabc-a2df-457a-ab05-d4e1495df60a 00:23:12.952 --> 00:23:16.540 For your progress at your institutions NOTE Confidence: 0.7765923565 d2c950d3-8ce5-45c6-9dbc-d1dcaa0dfe7a 00:23:16.635 --> 00:23:18.660 or other institutions. NOTE Confidence: 0.7765923565 b5b4a2a7-ecb4-4986-8ed1-169f5b8e2ac2 00:23:18.660 --> 00:23:22.251 Yes indeed and dumb you you correctly NOTE Confidence: 0.7765923565 0e864abc-c389-441f-bce8-472e37c76305 00:23:22.251 --> 00:23:24.655 characterize compliance as a as NOTE Confidence: 0.7765923565 11690549-eea9-47cc-9789-28fadbc8b846 00:23:24.655 --> 00:23:27.007 a growing a aspect of financial NOTE Confidence: 0.7765923565 fe1612be-9490-473c-b375-e5a0fd9eebd1 00:23:27.007 --> 00:23:29.227 services and a minefield because NOTE Confidence: 0.7765923565 5e2d54ab-42de-42f7-8c5f-60a4cabc0628 00:23:29.227 --> 00:23:31.921 for every example that comes up NOTE Confidence: 0.7765923565 26f96d27-55dd-4de4-a10b-af0bf328dd52 00:23:31.921 --> 00:23:34.242 that a legal jurisdiction wherever NOTE Confidence: 0.7765923565 03dcdf8d-8186-4004-9ef4-e4d98eb45c9c 00:23:34.242 --> 00:23:37.050 it is in the world prosecutes, NOTE Confidence: 0.7765923565 43597afc-9732-4f83-ab7e-82f29f5f9599 00:23:37.050 --> 00:23:39.570 then new sets of guidelines come out. NOTE Confidence: 0.7765923565 7946a97d-6abd-4d47-b6e5-28cb01f908d6 00:23:39.570 --> 00:23:42.010 And that's an example of the need to NOTE Confidence: 0.7765923565 da70fc0d-d08b-4ab6-bdd9-50b6b0257689 00:23:42.010 --> 00:23:43.831 have lifelong learning to be picking NOTE Confidence: 0.7765923565 5c17b90d-a9fc-470c-9db6-99b7a6605679 00:23:43.831 --> 00:23:45.980 these things up as we go along. NOTE Confidence: 0.7765923565 6c8ef2bc-8630-4638-9d4b-c55f15e00d1e 00:23:45.980 --> 00:23:48.500 I'm just going to ask Danny to share NOTE Confidence: 0.7765923565 b27d0d88-5b7a-49a1-978e-1d3ef9aa1dfd 00:23:48.500 --> 00:23:50.887 one more slide and then Alex and NOTE Confidence: 0.7765923565 443b88bc-6c86-4a81-a749-fe2e57f4f1a8 00:23:50.887 --> 00:23:53.345 I will will conclude and see what NOTE Confidence: 0.7765923565 79eff0bb-3d65-46eb-bada-134f32e33491 00:23:53.345 --> 00:23:55.415 the questions look like so well. NOTE Confidence: 0.7765923565 13528634-d386-44e4-8936-f24e394e7380 00:23:55.415 --> 00:23:56.990 Danny's ahead of me there. NOTE Confidence: 0.7765923565 71bc2e96-54cb-4f11-9642-a4de10ba7f98 00:23:56.990 --> 00:23:59.582 He's got a slide up called NOTE Confidence: 0.7765923565 69ead1b7-b16b-4337-af0c-f5b2393eb2f4 00:23:59.582 --> 00:24:00.878 the responsible banker. NOTE Confidence: 0.7765923565 93de281f-5952-40a5-8d0d-8b6907b4cb5b 00:24:00.880 --> 00:24:02.074 Inasmuch as there were only two NOTE Confidence: 0.7765923565 e446e339-56cc-487f-9f0e-ace72f408111 00:24:02.074 --> 00:24:03.509 slides when I said the next slide, NOTE Confidence: 0.7765923565 fa60179f-ba46-43b4-9e1a-031de64b5fd6 00:24:03.510 --> 00:24:04.260 it was gonna be that one. NOTE Confidence: 0.7765923565 8d7361f2-6df0-4427-ae13-5d0faacd9e81 00:24:04.260 --> 00:24:05.796 But thanks Danny, here we are. NOTE Confidence: 0.7765923565 8f2f7687-8ff8-471f-b776-b80ce983b318 00:24:05.800 --> 00:24:11.233 This is from the Chartered Banker Institute, NOTE Confidence: 0.7765923565 c0f06a1e-2781-4f71-9030-c60ddf8bc8d7 00:24:11.233 --> 00:24:15.502 the professional partner of our MBA, NOTE Confidence: 0.7765923565 401a01ce-d16e-4d87-9c54-20855b60df50 00:24:15.502 --> 00:24:16.950 the Chartered Banker, MBA. NOTE Confidence: 0.7765923565 1a4a65e6-5b33-4dc8-a115-ae8f37b84781 00:24:16.950 --> 00:24:19.225 And mentioned in glowing terms NOTE Confidence: 0.7765923565 82fed91a-02f3-4974-9e30-adf5b2f47d5a 00:24:19.225 --> 00:24:21.500 by Alex a little earlier. NOTE Confidence: 0.7765923565 bd261d09-1784-48b0-a0da-5367ce223f4e 00:24:21.500 --> 00:24:24.200 They talk about the responsible banker, NOTE Confidence: 0.7765923565 9d9fe1c8-5120-47bd-9009-534a40773cc6 00:24:24.200 --> 00:24:25.288 the banker, NOTE Confidence: 0.7765923565 a719762c-2924-4b03-9d2a-96223f878e3b 00:24:25.288 --> 00:24:28.008 who is aware of technology NOTE Confidence: 0.7765923565 96138e81-99dd-4706-b75c-64f9c42d53b1 00:24:28.008 --> 00:24:29.640 and digital aspects, NOTE Confidence: 0.7765923565 2dd5ff6e-e025-4e7b-bcb9-78f31249d2f4 00:24:29.640 --> 00:24:32.216 and hasn't that come to the fore NOTE Confidence: 0.7765923565 9dc2bafd-8163-496e-b103-3efab52f3d64 00:24:32.216 --> 00:24:34.178 during the COVID-19 situation when NOTE Confidence: 0.7765923565 4ebdf281-55bf-43f1-af59-5981198d6da5 00:24:34.178 --> 00:24:35.802 people couldn't physically get NOTE Confidence: 0.7765923565 50b8d81e-948f-4a41-9ad5-277efa937b43 00:24:35.802 --> 00:24:38.294 to banks and things or to stores NOTE Confidence: 0.7765923565 222c17ed-d2d0-4df9-b57d-83302d7ad977 00:24:38.294 --> 00:24:40.625 in general the ethical banker, NOTE Confidence: 0.7765923565 aeb5c046-661a-4ab7-bc18-b85e7e5282a4 00:24:40.625 --> 00:24:43.853 as Alex has been emphasizing the NOTE Confidence: 0.7765923565 0314ea69-4913-4a63-83ea-ee59aa5f3fc7 00:24:43.853 --> 00:24:45.971 sustainable banker and I just wanted NOTE Confidence: 0.7765923565 4801db7a-32aa-48c2-83ae-fbf1d190147c 00:24:45.971 --> 00:24:48.737 to touch on on two of those aspects, NOTE Confidence: 0.7765923565 ed212024-d4d1-405a-866f-3276fbd80d2c 00:24:48.740 --> 00:24:51.176 Alex and ask you for your thoughts NOTE Confidence: 0.7765923565 415dd622-61d1-4b51-91b7-161422ba110d 00:24:51.176 --> 00:24:52.828 on sustainable banking, of course. NOTE Confidence: 0.7765923565 f32c6935-fb8b-4dc6-9304-ba8287cb9f0b 00:24:52.828 --> 00:24:55.260 Is a very hot topic at the moment. NOTE Confidence: 0.7765923565 a975ee30-0653-4b84-8cd9-2b761be53933 00:24:55.260 --> 00:24:57.550 That is an increasing emphasis NOTE Confidence: 0.7765923565 78bf738f-ceff-428c-9730-4365a7aed16c 00:24:57.550 --> 00:24:59.856 in our Chartered Banker, MBA. NOTE Confidence: 0.7765923565 7465b9d5-634b-47b4-a6f6-c518c41b1d9d 00:24:59.856 --> 00:25:02.652 Sustainable banking may be thought to NOTE Confidence: 0.7765923565 e211bce8-948a-481d-8bec-f66c5781580e 00:25:02.652 --> 00:25:05.968 be just about the green environment, NOTE Confidence: 0.7765923565 5caaf675-fae8-4bed-b89a-96a6b6d05d67 00:25:05.970 --> 00:25:08.546 but of course it's much more than that. NOTE Confidence: 0.7765923565 fee5f114-c3d1-48db-8795-fde934086bfe 00:25:08.550 --> 00:25:11.826 And I was reading an article NOTE Confidence: 0.7765923565 4137a2b5-6523-4737-93fb-cf0cef4b33c9 00:25:11.826 --> 00:25:14.450 recently that talked about the NOTE Confidence: 0.7765923565 511d2979-f695-43cf-b8be-fad2e198a0d2 00:25:14.450 --> 00:25:16.650 idea of reputational risk that NOTE Confidence: 0.7765923565 2d7fb03f-7d97-4f08-b789-a95462e7fb0a 00:25:16.650 --> 00:25:18.410 you referred to earlier. NOTE Confidence: 0.7765923565 638ec830-fb32-4f26-b429-073df3389091 00:25:18.410 --> 00:25:21.078 Alex organisations are at NOTE Confidence: 0.7765923565 91882f6e-a956-437c-b60f-08b34a40b530 00:25:21.078 --> 00:25:23.746 risk banks financial lenders. NOTE Confidence: 0.7765923565 6dcb5473-1284-4981-92e7-66a1363765fa 00:25:23.750 --> 00:25:27.200 Our at risk if I lend money to Company B, NOTE Confidence: 0.7765923565 3b23307d-7f69-4920-9a29-ac730ed3f791 00:25:27.200 --> 00:25:29.671 even if I am completely ethical and NOTE Confidence: 0.7765923565 73418de6-d070-4f0d-a440-91e978a48879 00:25:29.671 --> 00:25:31.845 in compliance with the regulations in NOTE Confidence: 0.7765923565 716f1448-938e-4ec2-b62d-e133ca43c85c 00:25:31.845 --> 00:25:34.540 the part of the transaction that I do. NOTE Confidence: 0.7765923565 d65642a9-94a9-41fd-b33c-fc7d391a3bde 00:25:34.540 --> 00:25:36.515 If that organization then goes NOTE Confidence: 0.7765923565 a69b2334-74fd-4d5e-b16f-e32e10e70555 00:25:36.515 --> 00:25:39.403 out into the wider world as part NOTE Confidence: 0.7765923565 367f8316-eed0-47fa-9999-df63f24a82b1 00:25:39.403 --> 00:25:41.079 of its everyday operations, NOTE Confidence: 0.7765923565 f85876c7-eb5e-4831-a216-2eff063a5ada 00:25:41.080 --> 00:25:42.452 the organization the the, NOTE Confidence: 0.7765923565 3e6f69bb-e77d-46a8-a49a-bf8c4e24c81c 00:25:42.452 --> 00:25:44.510 the party that borrowed the money NOTE Confidence: 0.7765923565 1ad5f133-5982-4eae-ad3b-8dd013ae15ce 00:25:44.577 --> 00:25:46.273 and damages the environment NOTE Confidence: 0.7765923565 0bc0a73a-5107-4b10-937a-56a37808e6a1 00:25:46.273 --> 00:25:47.545 as something unethical, NOTE Confidence: 0.7765923565 17333cb5-d817-47cd-88a4-bb71a8623d45 00:25:47.550 --> 00:25:48.190 there is, NOTE Confidence: 0.7765923565 ef0f3696-ed68-49f9-b001-eb950508ebf8 00:25:48.190 --> 00:25:50.750 by extension a little bit of mud that NOTE Confidence: 0.7765923565 933ee621-c768-4a63-8eb4-acea846f02c6 00:25:50.827 --> 00:25:53.827 sticks to me as the person who lent to them. NOTE Confidence: 0.85162054625 9fc68de2-e9f3-41c0-bf83-284542a20b58 00:25:53.830 --> 00:25:55.718 Or the institution and NOTE Confidence: 0.85162054625 f425d37b-3fb4-4ab2-a83d-18217ef6923d 00:25:55.718 --> 00:25:57.606 then the future banker. NOTE Confidence: 0.85162054625 e48a56b3-88aa-4043-acdf-9faba0bbe89b 00:25:57.610 --> 00:25:59.956 The future banker picking up on NOTE Confidence: 0.85162054625 7b18aa02-3241-468b-8d9e-5491b2d75444 00:25:59.956 --> 00:26:01.520 those United Nations finance NOTE Confidence: 0.85162054625 55edf93a-4155-4a90-bbb8-14d7b282a565 00:26:01.588 --> 00:26:03.868 principles for responsible banking? NOTE Confidence: 0.85162054625 4c99e39b-62c5-4a70-8dff-cf280860dd74 00:26:03.870 --> 00:26:05.355 You're right, it's a complicated NOTE Confidence: 0.85162054625 13462218-f149-4f8f-bf6a-c56577ae7798 00:26:05.355 --> 00:26:08.026 world as you said, and a minefield. NOTE Confidence: 0.85162054625 0a59b3f1-93f0-4603-969e-201707d17719 00:26:08.026 --> 00:26:10.486 Any thoughts on sustainable banking? NOTE Confidence: 0.85162054625 082c7f8a-f23c-4d3b-97a3-3fae13344cbe 00:26:10.490 --> 00:26:11.670 Yes, you know it's even. NOTE Confidence: 0.85162054625 498724cb-9245-459d-a00a-2834e24bcd89 00:26:11.670 --> 00:26:12.654 This is where. NOTE Confidence: 0.85162054625 d56fea32-b7dc-491e-b57f-29534430c228 00:26:12.654 --> 00:26:15.439 And this is an issue that we're addressing NOTE Confidence: 0.85162054625 9e8a67af-3d86-489b-9f2e-8628edc9c3e0 00:26:15.439 --> 00:26:19.035 in the United States now and and and NOTE Confidence: 0.85162054625 a2be047d-bcc6-4efa-9646-99f5d37cf2fe 00:26:19.035 --> 00:26:22.065 for our global systemic risk banks, NOTE Confidence: 0.85162054625 6b2f2008-9c36-47c6-9497-8dcd000118fe 00:26:22.070 --> 00:26:23.816 the top 50 in the world. NOTE Confidence: 0.85162054625 5a8f39c8-7a25-4d2c-bad3-09f00995f8a8 00:26:23.820 --> 00:26:26.394 I believe they play in a NOTE Confidence: 0.85162054625 78d9702c-344e-44a8-9ed3-7ebd8ccf088c 00:26:26.394 --> 00:26:28.720 different sandbox on that issue, NOTE Confidence: 0.85162054625 40446afa-c18a-44da-b24a-b2a42194131b 00:26:28.720 --> 00:26:31.037 but but generally speaking let me let NOTE Confidence: 0.85162054625 2cc52ec0-c627-4036-abbf-b28cbc8ba369 00:26:31.037 --> 00:26:33.400 me address it as an industry look. NOTE Confidence: 0.85162054625 2d4fd080-1bfd-4415-a70d-07a5166a13e2 00:26:33.400 --> 00:26:34.828 I think bankers. NOTE Confidence: 0.85162054625 181ed63d-a0a0-4900-85aa-211a7d0136c5 00:26:34.828 --> 00:26:39.460 Yes we we have a major role in society. NOTE Confidence: 0.85162054625 89e03e52-87e8-4c5b-9b9d-e0a799742d0e 00:26:39.460 --> 00:26:42.540 We're the ones who make the economy go. NOTE Confidence: 0.85162054625 4d665049-bd20-4657-9a59-fd09ea69556c 00:26:42.540 --> 00:26:44.180 I will be in Tunisia, NOTE Confidence: 0.85162054625 ae851189-dbc7-4ded-a4e5-3f221c641391 00:26:44.180 --> 00:26:47.575 Steven in May as they establish a NOTE Confidence: 0.85162054625 616a1717-f765-4379-a49c-47559fd25d86 00:26:47.575 --> 00:26:50.756 credit Bureau in their country and NOTE Confidence: 0.85162054625 b73571d1-535d-4f8a-8e15-e53bf616be05 00:26:50.756 --> 00:26:54.557 we're going to help the bankers there. NOTE Confidence: 0.85162054625 d828bab0-778a-41f6-bb52-5be977a15311 00:26:54.560 --> 00:26:56.085 In the implementation of the NOTE Confidence: 0.85162054625 2423d323-cf5c-419c-80be-b23fd07fb9e4 00:26:56.085 --> 00:26:58.110 of the of the credit Bureau, NOTE Confidence: 0.85162054625 9b39efda-9bd4-49f2-80d2-26134dc3a6b3 00:26:58.110 --> 00:27:00.518 because you know they haven't had it before, NOTE Confidence: 0.85162054625 ece1fa71-948c-4216-adc6-0582bd489e9c 00:27:00.520 --> 00:27:02.722 where they can see the FICO NOTE Confidence: 0.85162054625 b2c7b059-9a86-4384-bce0-94370d38c419 00:27:02.722 --> 00:27:04.190 scoring of each customer. NOTE Confidence: 0.85162054625 896fad3b-3863-42fb-a145-57b0dc14dada 00:27:04.190 --> 00:27:06.056 So see what risk they have, NOTE Confidence: 0.85162054625 e4e2c035-7c8d-41a4-baca-139c57c8539a 00:27:06.060 --> 00:27:08.244 whether they should be lend money or not, NOTE Confidence: 0.85162054625 dd009367-3be4-4e27-8f4a-670f9a364831 00:27:08.250 --> 00:27:10.498 because remember at the end of the day NOTE Confidence: 0.85162054625 976b37b9-1947-44da-a599-dc5db268d9db 00:27:10.498 --> 00:27:12.527 we're so well regulated that you know NOTE Confidence: 0.85162054625 ae18efcc-de7f-4898-ab38-4887fed546d0 00:27:12.527 --> 00:27:15.429 you have to make a loan that can be repaid. NOTE Confidence: 0.85162054625 5a6fe3c9-251b-41ff-96c7-5aafb0ac4a9f 00:27:15.430 --> 00:27:17.866 Otherwise the capital the bank decreases, NOTE Confidence: 0.85162054625 848a5a9c-8d65-42eb-a5b8-1f10c0109619 00:27:17.870 --> 00:27:19.730 and that's where the banks NOTE Confidence: 0.85162054625 2c5c2b29-d76c-4e3f-84bc-9c0551cd499a 00:27:19.730 --> 00:27:21.842 generally get in trouble. NOTE Confidence: 0.85162054625 4b0022aa-eb2e-41c6-aad9-294bc1ad8efe 00:27:21.842 --> 00:27:22.898 But look. NOTE Confidence: 0.85162054625 2850c2b1-24a6-4464-9bfc-8981320f2266 00:27:22.900 --> 00:27:25.828 On the sustainable banker issue on the future NOTE Confidence: 0.85162054625 720431d3-d692-417e-9735-0b2505b7934c 00:27:25.828 --> 00:27:28.898 banker on the digital banker ethical banker, NOTE Confidence: 0.85162054625 7a30c87d-e6d3-4c8c-9d61-ae26bcfa1b16 00:27:28.900 --> 00:27:29.240 yes, NOTE Confidence: 0.85162054625 7f025097-1b35-44ec-ab5a-2e2e45bc9b1a 00:27:29.240 --> 00:27:32.759 you have a major role in society to play and NOTE Confidence: 0.85162054625 2a4b57c5-5055-4469-bb5b-73e3df033ba1 00:27:32.759 --> 00:27:35.783 I would encourage all the bankers on this NOTE Confidence: 0.85162054625 c7f0edb4-0983-453f-be9d-a903866b6c65 00:27:35.783 --> 00:27:39.036 call to get involved in their communities. NOTE Confidence: 0.85162054625 7afab5c7-0adb-4241-acc7-ba5675c9fc03 00:27:39.040 --> 00:27:41.230 You know, join one or two, NOTE Confidence: 0.85162054625 f136e44d-bf6a-48a7-8498-8268d3041b76 00:27:41.230 --> 00:27:42.128 a charitable, NOTE Confidence: 0.85162054625 acccf43f-5d63-47f1-8c37-f127df1bdacf 00:27:42.128 --> 00:27:44.373 a non for profit organizations NOTE Confidence: 0.85162054625 235ed633-be1f-4900-afdc-07dd5e6f04d7 00:27:44.373 --> 00:27:45.720 and get involved. NOTE Confidence: 0.85162054625 c1a15ae4-05f6-41cc-bdc4-507997338924 00:27:45.720 --> 00:27:47.874 Give back to your community and NOTE Confidence: 0.85162054625 f5e5869a-7351-4ba3-9613-a94ce22e8c0a 00:27:47.874 --> 00:27:50.191 and whether it's a hospital board NOTE Confidence: 0.85162054625 e8faa570-8dd8-46c7-ac36-ce9a6811f143 00:27:50.191 --> 00:27:52.603 or whether it's some other non NOTE Confidence: 0.85162054625 1d41600d-dc78-4ff3-912c-186ea7e28967 00:27:52.603 --> 00:27:54.832 for profit organization to help NOTE Confidence: 0.85162054625 2e5d4600-42d7-48d8-b940-e5d6b64b4c57 00:27:54.832 --> 00:27:57.077 those who are less fortunate. NOTE Confidence: 0.85162054625 170cfa8a-ee57-4548-8c7f-87f7002ff457 00:27:57.080 --> 00:27:59.824 I think bankers do a great job of NOTE Confidence: 0.85162054625 6c2cd370-bc20-40dd-a771-a8bdfadeab85 00:27:59.824 --> 00:28:02.671 giving back on the sustainable banker NOTE Confidence: 0.85162054625 5687bc20-edfa-4cbe-929b-bfe3ad9223ac 00:28:02.671 --> 00:28:05.785 your specific question on the environment. NOTE Confidence: 0.85162054625 f8869363-0992-4295-b59a-9466fd92487c 00:28:05.790 --> 00:28:09.024 This is where I differ with many. NOTE Confidence: 0.85162054625 0940a66b-9a18-4dc0-96ac-629e82b11c95 00:28:09.030 --> 00:28:10.302 Uh, that you know, NOTE Confidence: 0.85162054625 3c53818c-b577-4544-b06f-88b7e5f1b6a6 00:28:10.302 --> 00:28:13.340 want our bankers to be the climate police. NOTE Confidence: 0.85162054625 5c54fdaa-7e16-4845-8291-1c48cd37a443 00:28:13.340 --> 00:28:15.422 Uh, I urge our our government NOTE Confidence: 0.85162054625 0215df27-2f2b-4f47-8d1e-3d97b6a49862 00:28:15.422 --> 00:28:16.810 in the United States. NOTE Confidence: 0.85162054625 d2f91b29-b475-4bdf-bbfe-853e15ea35e1 00:28:16.810 --> 00:28:18.870 If you have a problem. NOTE Confidence: 0.85162054625 a0a32565-f48f-45e4-bd4b-6291467bd2a5 00:28:18.870 --> 00:28:21.078 If you wanna change the laws NOTE Confidence: 0.85162054625 dc4c5314-a554-41d2-bcbc-809bfbcad4b2 00:28:21.078 --> 00:28:23.660 on the on those industries that NOTE Confidence: 0.85162054625 8c17c0a8-7dde-4010-ad23-d8aa61b1d830 00:28:23.660 --> 00:28:26.225 depend on the fossil fuels, NOTE Confidence: 0.85162054625 9f39ed68-9fda-4962-925c-c5ea97a14728 00:28:26.230 --> 00:28:29.359 pass a law making it illegal to NOTE Confidence: 0.85162054625 1035ce34-e464-4d42-9ae0-291262d012e4 00:28:29.359 --> 00:28:32.130 bank the fossil fuel industry. NOTE Confidence: 0.85162054625 004c1f5f-0041-416f-959a-49d8e8b78926 00:28:32.130 --> 00:28:36.118 The bankers should not be put in the in NOTE Confidence: 0.85162054625 96c8fabb-5676-4415-bce5-c8ec3682b588 00:28:36.118 --> 00:28:39.279 in the position of being the climate police. NOTE Confidence: 0.85162054625 be7fc03d-db80-46a9-b602-a3a21cd5a5cb 00:28:39.280 --> 00:28:40.500 That's not your role. NOTE Confidence: 0.85162054625 a601b067-df33-43eb-bec4-b1775ef18ed0 00:28:40.500 --> 00:28:42.970 That's not the role of our industry. NOTE Confidence: 0.85162054625 3e0e8c04-8c6e-44fe-90ac-9ea62650873c 00:28:42.970 --> 00:28:46.309 The bankers should be the one making the risk NOTE Confidence: 0.85162054625 c175b6f1-5931-403f-b4ca-6cf681be324a 00:28:46.309 --> 00:28:48.798 management decisions of whether to a bank, NOTE Confidence: 0.85162054625 64948186-b669-4dc9-8a60-4af9324f405e 00:28:48.800 --> 00:28:51.579 someone or be not bank that one. NOTE Confidence: 0.85162054625 7cdfe769-1eac-4ed6-9b7a-d27fa76d59d2 00:28:51.580 --> 00:28:53.400 The government shouldn't tell them. NOTE Confidence: 0.85162054625 10b109a9-6573-494d-b000-f8ac32abee03 00:28:53.400 --> 00:28:53.828 Yes, NOTE Confidence: 0.85162054625 fb69c49f-a718-41e2-94a3-6f3c9c8f83d2 00:28:53.828 --> 00:28:55.112 bank them, no, NOTE Confidence: 0.85162054625 2a992439-4efe-4ca3-be96-20530d830bba 00:28:55.112 --> 00:28:56.824 do not bank them. NOTE Confidence: 0.85162054625 284455de-b7cc-4f53-a7f0-64fcfd814fe8 00:28:56.830 --> 00:28:58.696 And if the if the government NOTE Confidence: 0.85162054625 c88f2896-2af0-4b2b-a631-e164fc89bb50 00:28:58.696 --> 00:29:00.745 wants to make fossil fuels and NOTE Confidence: 0.85162054625 b050a041-a0bd-472c-8acd-874a4493dfc3 00:29:00.745 --> 00:29:02.585 and those industries that depend NOTE Confidence: 0.85162054625 f257f57a-79fd-4a23-9d4b-a19ca2bfc8ee 00:29:02.585 --> 00:29:04.270 on fossil fuels illegal, NOTE Confidence: 0.85162054625 044f6091-1351-43a4-b40d-20a66c66f940 00:29:04.270 --> 00:29:05.754 they should pass a law on that. NOTE Confidence: 0.85162054625 24368157-89bc-4e9c-ac30-91dd7c7d8765 00:29:05.760 --> 00:29:07.205 That should not be placed NOTE Confidence: 0.85162054625 3d4a2423-a19e-4e54-b569-dc184aac7dd6 00:29:07.205 --> 00:29:08.650 on the shoulders of our NOTE Confidence: 0.953187255454545 9c1b5c47-3aac-48df-b53c-4a0c0ebd105c 00:29:08.718 --> 00:29:10.835 industry. Because we're not the climate NOTE Confidence: 0.953187255454545 3eb8cbe7-e341-44cb-adc5-938f2dbe12a4 00:29:10.835 --> 00:29:13.713 police and then we have to hire incredible NOTE Confidence: 0.953187255454545 cae7576e-0ea3-4947-9b2e-07b92deca9f4 00:29:13.713 --> 00:29:15.768 compliance staff that quite frankly, NOTE Confidence: 0.953187255454545 af574f91-2191-47e4-bf82-a16df2cdd99d 00:29:15.770 --> 00:29:19.924 some of our medium sized banks and smaller NOTE Confidence: 0.953187255454545 ed16dfa2-cd53-409b-92c2-0f8b2f656c16 00:29:19.924 --> 00:29:24.092 banks may not be able to afford that our NOTE Confidence: 0.953187255454545 9d1be87a-3a32-4016-a5fe-354717c2c894 00:29:24.092 --> 00:29:27.326 larger worldwide global top 50 banks. NOTE Confidence: 0.953187255454545 b1e08266-731d-4153-b9d6-b07c25111ec4 00:29:27.330 --> 00:29:29.730 Yes, they probably can't afford it, NOTE Confidence: 0.953187255454545 790c7b2f-6993-451f-a4ac-bd8796dc3799 00:29:29.730 --> 00:29:32.467 but other members in our industry cannot. NOTE Confidence: 0.953187255454545 23c7f9bf-84b1-4e46-a46b-e1b718e6b24a 00:29:32.470 --> 00:29:36.007 So that is, you know my position on that. NOTE Confidence: 0.953187255454545 52dbaf71-012a-4583-84ca-dd8cc8e521de 00:29:36.010 --> 00:29:37.678 But I do think the bankers NOTE Confidence: 0.953187255454545 1d17685b-fb85-45c2-ba6c-be0b9797f363 00:29:37.678 --> 00:29:39.200 have a role to play. NOTE Confidence: 0.953187255454545 5d65458e-c66b-4ecc-8b31-d098489017c9 00:29:39.200 --> 00:29:41.118 And it starts right there in your NOTE Confidence: 0.953187255454545 4e263a72-2e79-4014-966d-072ba520bb63 00:29:41.118 --> 00:29:42.540 local community where you reside. NOTE Confidence: 0.953187255454545 dc150b74-9153-4bf5-8ac1-d2cde6ebea3f 00:29:42.540 --> 00:29:44.024 You gotta give back. NOTE Confidence: 0.953187255454545 e67e61a0-4b10-462a-969f-c8ccbd60d91d 00:29:44.024 --> 00:29:45.879 You gotta be an ethical NOTE Confidence: 0.953187255454545 db5f92d5-44a5-4155-837e-f2a9451ee970 00:29:45.879 --> 00:29:47.950 banker and and and you know. NOTE Confidence: 0.953187255454545 217f7f7d-bdc2-4ac7-b3da-71cb2fb7c892 00:29:47.950 --> 00:29:51.076 And obviously digitally you gotta understand. NOTE Confidence: 0.953187255454545 325fbdf7-4f2a-4c89-88b8-bd8aedccc94a 00:29:51.080 --> 00:29:53.864 Because for many this is becoming NOTE Confidence: 0.953187255454545 1954eee8-5f5f-40e9-8833-da8bebc4b452 00:29:53.864 --> 00:29:56.909 more and more the bank branch. NOTE Confidence: 0.953187255454545 c15feecf-18c8-4672-9e66-caa77b01a28e 00:29:56.910 --> 00:29:59.035 This little smartphone where you NOTE Confidence: 0.953187255454545 4c0ec014-16b0-4df5-a15b-8d0f1a359cc4 00:29:59.035 --> 00:30:01.160 do all your banking services. NOTE Confidence: 0.953187255454545 3159a7ef-d06f-4106-87c1-a1fb0443d8eb 00:30:01.160 --> 00:30:03.992 So there's a lot of responsibilities NOTE Confidence: 0.953187255454545 4f27272e-2519-4c00-ae8e-52d8ab6ca8ed 00:30:03.992 --> 00:30:06.739 on our bankers shoulders right now. NOTE Confidence: 0.953187255454545 a92da5da-2f1e-4881-9595-5bda5c68066e 00:30:06.740 --> 00:30:09.204 But one that I do not want. NOTE Confidence: 0.953187255454545 ce4a1e80-7c56-4466-bfa8-5fb95c45091e 00:30:09.210 --> 00:30:12.045 To add to the list of responsibility, NOTE Confidence: 0.953187255454545 9676c798-7697-44ff-a670-93e814fd7f97 00:30:12.050 --> 00:30:14.840 Steven is for our bankers to be the climate NOTE Confidence: 0.953187255454545 4f7495c0-a985-451e-a2b1-0ccc64116c41 00:30:14.840 --> 00:30:17.578 police because I don't think that's our role. NOTE Confidence: 0.953187255454545 1256c12d-2101-4c16-ab4b-cf7dda052316 00:30:17.580 --> 00:30:18.978 OK, I think that's very clear NOTE Confidence: 0.953187255454545 c906ea04-cd7e-4233-b612-bf8b990f26ff 00:30:18.978 --> 00:30:20.240 and many people would agree. NOTE Confidence: 0.953187255454545 06b6627b-95df-41dd-8c79-53e40cda1327 00:30:20.240 --> 00:30:21.520 As you said earlier, NOTE Confidence: 0.953187255454545 80018004-8f3e-4380-84af-eae231f7ac80 00:30:21.520 --> 00:30:25.639 you want you want a compliance, then a pass. NOTE Confidence: 0.953187255454545 ce3ef2ee-4f99-4cb9-9323-d1d3d183a3fc 00:30:25.640 --> 00:30:26.750 The regulations laws. NOTE Confidence: 0.953187255454545 9c42c9c0-525f-434e-880c-c0a577afc3a6 00:30:26.750 --> 00:30:30.080 I'm minded of a song by Joni Mitchell. NOTE Confidence: 0.953187255454545 b034da73-5b31-4e27-b82e-9a3d7388896d 00:30:30.080 --> 00:30:33.990 Maybe not all the delegates in the in in the NOTE Confidence: 0.953187255454545 6251ef74-a053-44fe-ba9c-9a443dcec63b 00:30:34.083 --> 00:30:37.200 webinar heard Alex and I talking beforehand, NOTE Confidence: 0.953187255454545 5f0cebe8-bc0e-4505-befe-f20e17eb7bb3 00:30:37.200 --> 00:30:41.200 but we Alex is a big fan of The Beatles NOTE Confidence: 0.953187255454545 080c33d2-cd1c-40d0-bd7b-acb8f118f283 00:30:41.312 --> 00:30:44.396 and I was using a song by Joni Mitchell NOTE Confidence: 0.953187255454545 26a3ea62-1c9c-4205-b5ad-57f4ffd95b3a 00:30:44.396 --> 00:30:47.486 a couple of lectures ago, which I will. NOTE Confidence: 0.953187255454545 856678b6-357a-463b-a94f-2d856aa889c5 00:30:47.486 --> 00:30:50.098 I briefly saying that says they pay NOTE Confidence: 0.953187255454545 ff89309e-35c9-42cc-8516-cd44cc257662 00:30:50.098 --> 00:30:53.066 paradise and put up a parking lot, NOTE Confidence: 0.953187255454545 ac2fe6ac-4473-40c4-9b0a-6d4c40f381e2 00:30:53.070 --> 00:30:54.210 and of course, NOTE Confidence: 0.953187255454545 f368c84f-e08d-4a4f-9abf-3d23f7351f13 00:30:54.210 --> 00:30:56.110 that's an anthem about environmentalism, NOTE Confidence: 0.953187255454545 e1d19fdb-96a0-4b28-8f26-7d6eaa388adc 00:30:56.110 --> 00:30:58.588 and it led to as a response, NOTE Confidence: 0.953187255454545 b2b08759-7899-473c-9110-bdb2db4ab512 00:30:58.590 --> 00:31:02.629 not solely UM, not solely Joni Mitchell, NOTE Confidence: 0.953187255454545 dbbe0d22-39aa-42c0-a04b-5719a96885b4 00:31:02.630 --> 00:31:05.094 but it led to. NOTE Confidence: 0.953187255454545 05a28e57-1ffa-47d6-98db-b3118018ea49 00:31:05.094 --> 00:31:09.670 New regulations in the states also about. NOTE Confidence: 0.953187255454545 dbe3eec0-91f0-4dd5-8243-6faef5a024c5 00:31:09.670 --> 00:31:12.526 Handling, pollution and all sorts of things. NOTE Confidence: 0.953187255454545 2dda8073-0c0b-44a9-8ccc-6f24415d1d47 00:31:12.530 --> 00:31:13.368 So yeah, NOTE Confidence: 0.953187255454545 029fcf5b-72a9-422d-a4bc-12774692ff71 00:31:13.368 --> 00:31:16.720 I think I I'd agree that passed the NOTE Confidence: 0.953187255454545 1db28645-63c8-4220-ba0d-8a106676cf10 00:31:16.822 --> 00:31:19.777 regulations and the compliance area NOTE Confidence: 0.953187255454545 44de6295-bc6d-40d6-996a-628d915ad3b7 00:31:19.777 --> 00:31:24.023 that we've said is growing in global NOTE Confidence: 0.953187255454545 61f9d26f-aa08-4e21-a6e2-3025385728a2 00:31:24.023 --> 00:31:27.599 financial services will ensure that the. NOTE Confidence: 0.953187255454545 94e70200-baca-4fda-b5ab-fb6a0126dc3f 00:31:27.600 --> 00:31:30.270 Their organization works through it. NOTE Confidence: 0.953187255454545 302f1805-48a0-4fc7-8549-83002c8fb2b8 00:31:30.270 --> 00:31:32.766 Well, everybody it's at 1438 UK NOTE Confidence: 0.953187255454545 cf9b7e76-129e-4a56-90b2-8e141487c923 00:31:32.766 --> 00:31:35.153 time and that means that, uh, NOTE Confidence: 0.953187255454545 ad942ef2-c808-4797-9c12-4608d6d651a0 00:31:35.153 --> 00:31:37.017 I'll ask Alex in a moment if he NOTE Confidence: 0.953187255454545 ab039258-d14c-40d7-bb75-a62769bb8f2e 00:31:37.017 --> 00:31:39.050 has a specific anything specific. NOTE Confidence: 0.953187255454545 030c07cf-de0e-4017-9e41-4b7caf2a1bb1 00:31:39.050 --> 00:31:39.490 In addition, NOTE Confidence: 0.953187255454545 e1cdca5b-7808-427f-8a4e-746163a41123 00:31:39.490 --> 00:31:40.370 he wants to say, NOTE Confidence: 0.953187255454545 3a6de967-7dcb-48cd-8b90-2fe8c1beff14 00:31:40.370 --> 00:31:44.338 but building on that link from The Beatles, NOTE Confidence: 0.953187255454545 3c727fdb-fd87-4aad-a744-9de0bf2492b0 00:31:44.338 --> 00:31:46.090 The Beatles song goes. NOTE Confidence: 0.953187255454545 9b5b8ade-c57c-4027-b19c-53ee8cbf2b05 00:31:46.090 --> 00:31:48.306 It's been a hard day's night and we're NOTE Confidence: 0.953187255454545 a4bed36f-6e74-4be6-a3db-616290ad885f 00:31:48.306 --> 00:31:50.389 gonna move from the hard day's night, NOTE Confidence: 0.953187255454545 17f401c9-f65f-4233-8778-665c22cc21eb 00:31:50.390 --> 00:31:52.602 not of listening to Alex but have NOTE Confidence: 0.953187255454545 751c8aff-e0a9-4621-b1ee-260944216873 00:31:52.602 --> 00:31:54.934 of coming out through COVID and NOTE Confidence: 0.953187255454545 924a55b7-2c8d-42dc-a2d3-ffe603063066 00:31:54.934 --> 00:31:57.550 hopefully coming into the uplands NOTE Confidence: 0.953187255454545 840bc629-e34d-4a6e-8107-597e874208b0 00:31:57.550 --> 00:32:00.800 as the regulations ease and. NOTE Confidence: 0.953187255454545 468a7e0b-b200-4350-bb8a-61a7978c6b26 00:32:00.800 --> 00:32:01.025 Alex, NOTE Confidence: 0.953187255454545 81b09ef5-4738-4d7f-955e-9d177e18ab21 00:32:01.025 --> 00:32:02.600 any final point you want to make NOTE Confidence: 0.953187255454545 71e21aed-7eec-4831-bdfc-e4dc4713f3e1 00:32:02.600 --> 00:32:04.498 before I open it up to some questions? NOTE Confidence: 0.953187255454545 976dc0a2-9647-4a7f-935a-7f8dd08773e7 00:32:04.500 --> 00:32:05.031 Yeah, I do. NOTE Confidence: 0.953187255454545 4ec4df7c-442a-459a-b3bd-676c4a3e50ad 00:32:05.031 --> 00:32:05.739 Steve and I do, NOTE Confidence: 0.953187255454545 1669d2e3-acf4-4632-a123-62f07df0dc76 00:32:05.740 --> 00:32:08.236 and here's my advice from working NOTE Confidence: 0.953187255454545 7342d9fa-c26d-4f5c-b9e8-abce6d06a275 00:32:08.236 --> 00:32:09.900 with bankers for many, NOTE Confidence: 0.953187255454545 10eb86c0-59e2-4d34-a3d2-01a922fe068c 00:32:09.900 --> 00:32:12.350 many years that because globally NOTE Confidence: 0.953187255454545 8bcd8863-7317-46bf-a09e-1bba083217d1 00:32:12.350 --> 00:32:13.820 this happens everywhere, NOTE Confidence: 0.953187255454545 7b8f1dfb-7922-4c3c-9f04-77b393ac214f 00:32:13.820 --> 00:32:17.980 and so you know this is a relationship. NOTE Confidence: 0.953187255454545 bfd1e46c-d093-42c6-8384-9cf4edefd879 00:32:17.980 --> 00:32:21.240 Business yes, you know digitally. NOTE Confidence: 0.953187255454545 68bdc35d-39bb-4d48-af4f-86577168edc5 00:32:21.240 --> 00:32:23.382 You gotta be ready and but at NOTE Confidence: 0.953187255454545 25ad694a-5093-40fe-864f-1f42140946f5 00:32:23.382 --> 00:32:25.000 the end of the day, NOTE Confidence: 0.953187255454545 93622074-27a9-4b8f-8dc9-4b133fd00459 00:32:25.000 --> 00:32:27.220 relationship banking is important NOTE Confidence: 0.953187255454545 5c3422aa-174d-4a74-8c7b-54506936f08a 00:32:27.220 --> 00:32:29.995 and fulfilling your customers needs. NOTE Confidence: 0.953187255454545 82c1a5e1-327e-4122-befd-9736e7be6e00 00:32:30.000 --> 00:32:31.404 But for you, NOTE Confidence: 0.953187255454545 4a8cee9c-5295-44f1-9767-f5ed7f481fac 00:32:31.404 --> 00:32:33.276 the individual banker relationships NOTE Confidence: 0.953187255454545 2beaffde-de81-410c-92fc-2f620b859efc 00:32:33.276 --> 00:32:34.212 also matter. NOTE Confidence: 0.923455121875 c09c2d51-67c9-47c5-8dcd-d0f7ea5cd890 00:32:34.220 --> 00:32:37.420 So our industry has been and will continue NOTE Confidence: 0.923455121875 125af50a-2ce6-4c91-9388-e7819ccba3ec 00:32:37.420 --> 00:32:41.018 to have a lot of mergers and acquisitions, NOTE Confidence: 0.923455121875 5972f490-1c38-4828-a9cc-243e3505e93d 00:32:41.020 --> 00:32:44.268 activities and it's no fun going through NOTE Confidence: 0.923455121875 1bbe9da8-596d-47b2-b618-65175e0e8436 00:32:44.268 --> 00:32:48.177 an M&A at your bank because it your. NOTE Confidence: 0.923455121875 47cde6f6-ed4e-4ec9-ba32-4d6708cc91fe 00:32:48.180 --> 00:32:52.050 The tensions go up, the stress levels go up. NOTE Confidence: 0.923455121875 4efcd265-0797-4f4d-91e9-2e3db03b2f0d 00:32:52.050 --> 00:32:54.528 You've got two banks merging together who's NOTE Confidence: 0.923455121875 3edb5a27-8129-4477-8d1d-7b37dfde36bb 00:32:54.528 --> 00:32:57.277 gonna stay as the director of marketing. NOTE Confidence: 0.923455121875 4b9a46c9-d4a0-4274-b910-1ed03f630c97 00:32:57.280 --> 00:33:00.280 Who will say as the Chief Compliance Officer, NOTE Confidence: 0.923455121875 5fd7037d-5580-4408-a842-fed96cdf0b3c 00:33:00.280 --> 00:33:05.130 will it be you or her as the two banks NOTE Confidence: 0.923455121875 869d3a1f-ad33-4265-85b9-382464b5ccfd 00:33:05.130 --> 00:33:07.796 merge so you know these are the stressful NOTE Confidence: 0.923455121875 66e2d7eb-8a51-4a0e-83dd-1f6916b57688 00:33:07.796 --> 00:33:09.828 things that happen and and they're going NOTE Confidence: 0.923455121875 42ed1d11-e3d4-4ddf-be23-1c5839e4e145 00:33:09.828 --> 00:33:11.574 to continue happening in our industry NOTE Confidence: 0.923455121875 931f35be-8d23-4c93-bbe2-2ed135564a2a 00:33:11.574 --> 00:33:13.678 no matter where you live in our world. NOTE Confidence: 0.923455121875 029a0c5f-f2d4-4f6d-a46f-9dd925a2a69f 00:33:13.680 --> 00:33:15.936 So what's the solution to this? NOTE Confidence: 0.923455121875 b589cc64-1fdd-4f5b-8db0-f3904fe8a0ef 00:33:15.940 --> 00:33:18.480 Make sure you have relationships. NOTE Confidence: 0.923455121875 14393e14-07a7-4afb-aad8-01a82510ccad 00:33:18.480 --> 00:33:21.396 In our industry with and have as many friends NOTE Confidence: 0.923455121875 fb374606-bcaf-4799-9b97-b75e0f5fc721 00:33:21.396 --> 00:33:25.040 as possible, it's important, uh, you know it. NOTE Confidence: 0.923455121875 e6b9f8a1-225b-4178-a47d-9d95e9d2dc3a 00:33:25.040 --> 00:33:26.432 You know, giving back. NOTE Confidence: 0.923455121875 899525b9-587a-452b-99df-bdf9797fe16d 00:33:26.432 --> 00:33:28.172 Give back to our industry, NOTE Confidence: 0.923455121875 89d36b42-479e-4f18-8623-2af1bb0ef798 00:33:28.180 --> 00:33:30.256 give back to the industry that NOTE Confidence: 0.923455121875 6dcd31be-adaa-4bca-8332-481f0728f144 00:33:30.256 --> 00:33:31.640 provides for your livelihood, NOTE Confidence: 0.923455121875 b0dbc48d-ff38-4b33-a182-8a13bad398e3 00:33:31.640 --> 00:33:33.324 meet with other bankers NOTE Confidence: 0.923455121875 5c4f24f3-8560-4d0b-b4ac-c6f96b0bfb5b 00:33:33.324 --> 00:33:35.380 from other banks you know. NOTE Confidence: 0.923455121875 9385e9d0-3275-4f57-80cf-df4100f61960 00:33:35.380 --> 00:33:37.355 Because that's how that network NOTE Confidence: 0.923455121875 c8e47f2d-9ca1-4872-ba4f-52b76563dda4 00:33:37.355 --> 00:33:39.520 that you create or serve you. NOTE Confidence: 0.923455121875 5f09d973-394d-4b5a-b80e-afb12cbcf86f 00:33:39.520 --> 00:33:42.096 Well now I'm talking about you individually, NOTE Confidence: 0.923455121875 7abdb97d-a799-458a-b580-50c36c7b4012 00:33:42.100 --> 00:33:43.368 not as an industry. NOTE Confidence: 0.923455121875 36cf671a-3bda-47d1-bbf8-d616722da096 00:33:43.368 --> 00:33:46.049 In case there's an M&A at your bank. NOTE Confidence: 0.923455121875 ef545148-a7a4-4e9e-88a4-9d89110619ac 00:33:46.050 --> 00:33:48.878 And in case you know your your. NOTE Confidence: 0.923455121875 47d4e2d1-8bf1-48a2-97f3-5e57812a737b 00:33:48.880 --> 00:33:51.960 You lose the battle as to who's gonna be the, NOTE Confidence: 0.923455121875 280ae93d-7406-45db-8db2-699f83057ce4 00:33:51.960 --> 00:33:53.925 uh, the person employed after NOTE Confidence: 0.923455121875 59ee16a6-d580-4254-a6f5-0f8acb82beb7 00:33:53.925 --> 00:33:55.497 the merger takes place. NOTE Confidence: 0.923455121875 3ec1463a-b411-4806-babd-2410d1c92ea1 00:33:55.500 --> 00:33:55.829 Uh, NOTE Confidence: 0.923455121875 1722605a-1571-4b6a-90c8-9aa5cf59848d 00:33:55.829 --> 00:33:58.790 and and and you better have a rolodex where NOTE Confidence: 0.923455121875 2b05c415-07ab-4eee-bc41-dc1621c52b96 00:33:58.860 --> 00:34:01.604 you can dial up people and say hey look, NOTE Confidence: 0.923455121875 2b435fd4-34bd-47c8-be4e-daf920fe1929 00:34:01.604 --> 00:34:04.516 is there a position at at your bank NOTE Confidence: 0.923455121875 e184e513-27f6-4067-9912-054c62ae12b1 00:34:04.516 --> 00:34:06.869 and and having those relationships NOTE Confidence: 0.923455121875 683a9946-234b-49ea-ac15-64044774b2a6 00:34:06.869 --> 00:34:10.380 will serve you well for your career, NOTE Confidence: 0.923455121875 44b012d7-7b11-4740-b839-85c2ca67f389 00:34:10.380 --> 00:34:13.098 so that that's my, you know, NOTE Confidence: 0.923455121875 063656cc-6d24-42f4-afa1-fc0840ef4c52 00:34:13.100 --> 00:34:15.200 because I'm in as are going to NOTE Confidence: 0.923455121875 53c68445-92b5-4c01-94ab-ae31928ea612 00:34:15.200 --> 00:34:16.932 continue to have it happen as NOTE Confidence: 0.923455121875 8394ca1e-60a7-432f-a653-ea7bee5fae0a 00:34:16.932 --> 00:34:19.178 our as our banks consolidate. NOTE Confidence: 0.923455121875 ba0344a8-8ff5-46cd-8051-07f91729288c 00:34:19.178 --> 00:34:22.160 And I think that's sometimes bankers. NOTE Confidence: 0.923455121875 316b5bac-35de-4023-9417-767a43115988 00:34:22.160 --> 00:34:24.526 Forget that you know you obviously take NOTE Confidence: 0.923455121875 c25e5bc2-2a83-4a99-affe-9e9bfe487769 00:34:24.526 --> 00:34:27.338 care of the home front of your family, NOTE Confidence: 0.923455121875 61699070-2ca2-4453-960d-f47bdb4784b5 00:34:27.340 --> 00:34:29.356 but also give back to your community. NOTE Confidence: 0.923455121875 560f73bc-e5fd-41af-9830-05624a87e608 00:34:29.360 --> 00:34:30.938 It's a lot on banker shoulders. NOTE Confidence: 0.923455121875 e352cb17-0d25-4517-b804-d4a1d8008f10 00:34:30.940 --> 00:34:33.188 It's a lot, personally, NOTE Confidence: 0.923455121875 ad315c90-98fe-45ad-8d99-15eaebe492ce 00:34:33.190 --> 00:34:34.138 but you know, NOTE Confidence: 0.923455121875 1b2f680f-2160-4dd0-8401-251c7ffb914c 00:34:34.138 --> 00:34:35.718 take care of your family, NOTE Confidence: 0.923455121875 27a88998-b397-43b9-8e3c-a2b5424ca100 00:34:35.720 --> 00:34:37.280 give back to your community. NOTE Confidence: 0.923455121875 2e5e0a93-fede-48ef-8b30-615eb02cef94 00:34:37.280 --> 00:34:39.849 But also network so that you will NOTE Confidence: 0.923455121875 140de909-2ed9-464f-8935-ac79b6b34db2 00:34:39.849 --> 00:34:42.282 have the support team personally and NOTE Confidence: 0.923455121875 0f5b7588-20be-4152-9d4c-720375e67dba 00:34:42.282 --> 00:34:45.510 individually in case you need to have it. NOTE Confidence: 0.923455121875 e5a0fedb-ebde-469c-9c11-40fe28d67991 00:34:45.510 --> 00:34:50.109 Because our industry continues to merge and. NOTE Confidence: 0.923455121875 75016efd-2d2e-4a45-ac23-2a5d0d4c07b9 00:34:50.110 --> 00:34:51.750 And obviously, when that happens, NOTE Confidence: 0.923455121875 0cb67551-517e-424c-847a-802d64bb96e6 00:34:51.750 --> 00:34:54.550 there's some downshifting that occurs NOTE Confidence: 0.923455121875 51682130-4f9f-4102-a1f0-12cf829447e8 00:34:54.550 --> 00:34:58.360 in our employee base of our banks. NOTE Confidence: 0.923455121875 9716069c-6aa6-4bdd-90e4-05d090b58b82 00:34:58.360 --> 00:34:59.056 Yes indeed. NOTE Confidence: 0.923455121875 235ed56d-a7de-46d3-b851-a3a7338a725b 00:34:59.056 --> 00:35:01.492 Thanks for that and just in the NOTE Confidence: 0.923455121875 251361bb-4687-42f3-8d7a-5a466917eea9 00:35:01.492 --> 00:35:03.556 responsible banker slide from the CBI. NOTE Confidence: 0.923455121875 a3c3bad1-3639-4755-9dd9-706192465809 00:35:03.560 --> 00:35:06.290 It said continuing professional development. NOTE Confidence: 0.923455121875 d347880d-7be2-45e7-ac6b-bfe05da29fed 00:35:06.290 --> 00:35:07.742 We've talked about that and and NOTE Confidence: 0.923455121875 1a4672d0-464d-418a-9485-daf7a8b667e2 00:35:07.742 --> 00:35:09.490 perhaps we can coin a new phrase NOTE Confidence: 0.923455121875 61c07880-191b-410c-b0d8-14faa187c5d3 00:35:09.490 --> 00:35:10.705 if it doesn't already exist. NOTE Confidence: 0.923455121875 dcfacc3b-b2bf-4993-934c-55c70bb23567 00:35:10.710 --> 00:35:13.420 Based on Alex's contribution about NOTE Confidence: 0.923455121875 6134028b-0503-436e-9cd1-4e3b8fddd438 00:35:13.420 --> 00:35:14.602 continuing professional relationships, NOTE Confidence: 0.923455121875 1b7b86b1-b455-46b5-95d1-84f7715c0b7b 00:35:14.602 --> 00:35:14.996 yeah, NOTE Confidence: 0.923455121875 1e7b12ff-f53f-4ec4-b861-b615918b800d 00:35:14.996 --> 00:35:17.760 'cause you never know what's gonna happen. NOTE Confidence: 0.923455121875 849e4dc4-b76d-4a5f-af88-93f89b6ad929 00:35:17.760 --> 00:35:18.300 Of course, NOTE Confidence: 0.923455121875 1b145d2d-b164-4edb-ac18-332d75ea3035 00:35:18.300 --> 00:35:20.190 the role of being able to speak NOTE Confidence: 0.923455121875 76ff84d0-23b4-4a48-92de-dc5364a1ef7e 00:35:20.190 --> 00:35:21.960 to others in your industry, NOTE Confidence: 0.923455121875 b0d003ad-69c4-4ddb-918c-d4656336033b 00:35:21.960 --> 00:35:24.192 which is an important thing for NOTE Confidence: 0.923455121875 a3e87d35-8dff-4d62-9277-ec5e934f1ccb 00:35:24.192 --> 00:35:25.680 the Florida Bankers Association. NOTE Confidence: 0.923455121875 328e6dcb-d3d9-4d13-a2b6-84b5d5fd1f31 00:35:25.680 --> 00:35:27.450 But it's also something that Bangor NOTE Confidence: 0.923455121875 2b8058b8-dcbb-4e9e-9633-51afaab2e1e0 00:35:27.450 --> 00:35:29.649 University wants to do through its alumni. NOTE Confidence: 0.923455121875 bcb82a13-6261-4c09-852c-34bd236bb7f7 00:35:29.650 --> 00:35:31.270 On this program, NOTE Confidence: 0.923455121875 b2de5dea-7552-48b2-8c07-e9aa246885f2 00:35:31.270 --> 00:35:33.970 to facilitate that that exchange NOTE Confidence: 0.923455121875 fdc8577d-5d19-4ded-9ecb-a94f4f8b6903 00:35:33.970 --> 00:35:35.050 and interaction, NOTE Confidence: 0.923455121875 f0728549-8969-4c9c-b185-b6ea8b044212 00:35:35.050 --> 00:35:36.874 let me go to the questions NOTE Confidence: 0.923455121875 06c6cff1-f934-4cd3-82d8-960a06083e67 00:35:36.874 --> 00:35:38.370 and ask a question up. NOTE Confidence: 0.923455121875 00ae995a-49e9-40ae-8faf-cef5b89294a0 00:35:38.370 --> 00:35:40.000 I'll post it on behalf NOTE Confidence: 0.923455121875 97d74de9-46af-4b38-baa0-5727bb1ce741 00:35:40.000 --> 00:35:41.304 of Aaron Osborne Taylor, NOTE Confidence: 0.923455121875 c7183a2f-493c-4569-81fe-21cef1a28806 00:35:41.310 --> 00:35:43.842 who asks the question. NOTE Confidence: 0.923455121875 4322b282-4764-41ac-baad-5a9f4aa175ca 00:35:43.842 --> 00:35:47.640 Can non specialists can non specialists NOTE Confidence: 0.832188975 f52df168-7000-4b5b-8e5b-f853adb0aff7 00:35:47.744 --> 00:35:51.416 gain access to senior banking roles? NOTE Confidence: 0.832188975 f8496bb1-4585-4545-b8f0-73f1f045660a 00:35:51.420 --> 00:35:54.596 You know, I, I yes they can, I mean, NOTE Confidence: 0.832188975 a19feadc-e2db-448d-88fc-0daee8aa6cdd 00:35:54.596 --> 00:35:57.300 but at at the end of the day, NOTE Confidence: 0.832188975 ccab0379-f09f-4fd2-b57b-09ac601f255c 00:35:57.300 --> 00:36:02.230 you know you know, whatever you do, you know. NOTE Confidence: 0.832188975 5bc9d925-bc41-43af-a856-370b2c10df25 00:36:02.230 --> 00:36:03.314 And whatever you do, NOTE Confidence: 0.832188975 5cae8ac9-edbe-427b-83a3-52a74f6befcd 00:36:03.314 --> 00:36:05.513 whatever your role is, do it the NOTE Confidence: 0.832188975 32ecc294-ed71-4d42-bf2d-627d4c1b79f7 00:36:05.513 --> 00:36:08.110 best possible ways and you'll be it. NOTE Confidence: 0.832188975 74b5dc53-fa42-41d8-963c-a83847b26a72 00:36:08.110 --> 00:36:10.760 You know as a CEO I will tell you you NOTE Confidence: 0.832188975 b6ef1d1f-c1f0-464b-855f-d579dfcdfb77 00:36:10.833 --> 00:36:13.863 notice that you notice that, uh, you know. NOTE Confidence: 0.832188975 20d124f6-f4bf-45b9-b355-7f2276a8f594 00:36:13.863 --> 00:36:16.780 We have people on our team that have NOTE Confidence: 0.832188975 d9ce7336-264a-4508-b51b-9c64d0683667 00:36:16.780 --> 00:36:18.878 more general, non specific roles. NOTE Confidence: 0.832188975 a48e370e-1dc4-4b08-ad12-2c2a5da7b219 00:36:18.878 --> 00:36:21.650 But you notice the job they're doing. NOTE Confidence: 0.832188975 c3109d43-bf1a-47c2-8882-fcf2486d2c00 00:36:21.650 --> 00:36:23.170 So whatever role you have, NOTE Confidence: 0.832188975 58db75a2-d9fa-4236-be68-6d15736d1f4d 00:36:23.170 --> 00:36:25.941 do it the best possible way. NOTE Confidence: 0.832188975 b152ff45-f198-4949-9af6-370154a541b2 00:36:25.941 --> 00:36:28.118 So that will make you stand out NOTE Confidence: 0.832188975 71e71453-c6ff-46e8-8464-f98d63354925 00:36:28.118 --> 00:36:30.928 as an excellent team member of NOTE Confidence: 0.832188975 d7a4d56f-8dac-4d61-bdc3-50340b508930 00:36:30.928 --> 00:36:33.040 whatever bank your organization. NOTE Confidence: 0.832188975 dfbd8d7f-bd6b-4c29-94ff-0cf0bbd2cff6 00:36:33.040 --> 00:36:35.740 You are currently in. NOTE Confidence: 0.832188975 c4c23afc-3e6e-4900-a059-415ad86dc719 00:36:35.740 --> 00:36:37.368 But having said that, NOTE Confidence: 0.832188975 5cca049f-59c8-48ad-854a-ceb504ee596a 00:36:37.368 --> 00:36:40.315 it by training by training at Bangor NOTE Confidence: 0.832188975 3978f226-f3df-40ff-9a6a-a7c98542f375 00:36:40.315 --> 00:36:42.853 University and other places in in NOTE Confidence: 0.832188975 3c4b83d8-af40-4032-95e1-1f90a5c47ea3 00:36:42.853 --> 00:36:45.879 back in your respective countries, NOTE Confidence: 0.832188975 ce0b4662-cc06-439e-81c9-0eae217fd56c 00:36:45.880 --> 00:36:49.736 you know if if you can specialize and NOTE Confidence: 0.832188975 924a0b5a-9de9-467c-9f44-4e60a17c111e 00:36:49.736 --> 00:36:53.715 learn more about a specific area or two. NOTE Confidence: 0.832188975 e870b897-9aa2-4ba4-aee1-68478b0443fe 00:36:53.720 --> 00:36:56.036 That's not a bad idea either. NOTE Confidence: 0.832188975 ed81eba3-4966-4919-a58a-fed6c9ff6604 00:36:56.040 --> 00:36:58.320 Uh, again, whether it's financial, NOTE Confidence: 0.832188975 e5b2914f-c35c-46a9-8b19-2a9da38420d1 00:36:58.320 --> 00:37:00.980 whether it's compliance or or, NOTE Confidence: 0.832188975 14036b05-f069-425b-a25e-69c988fa10c1 00:37:00.980 --> 00:37:03.240 whether it's in lending, NOTE Confidence: 0.832188975 5b01b4b9-6f4b-4061-bf91-1ffda97487de 00:37:03.240 --> 00:37:06.018 uh and and those, those. NOTE Confidence: 0.832188975 8611cfc8-6bd3-4796-a866-f576f9828cbb 00:37:06.018 --> 00:37:09.644 Of three primary areas that I think, NOTE Confidence: 0.832188975 65319970-7335-4e19-975f-fce017baca81 00:37:09.650 --> 00:37:11.408 uh, you know, NOTE Confidence: 0.832188975 ae458183-3c0d-45e6-892c-d5a2f88d9a7c 00:37:11.408 --> 00:37:15.950 any bank executive worth their weight in it. NOTE Confidence: 0.832188975 a6efb6ba-88dd-4d5b-b663-54ac47b1b0cf 00:37:15.950 --> 00:37:16.652 You know, NOTE Confidence: 0.832188975 cf78e239-c4f2-41d6-a76e-5a2343cbdb20 00:37:16.652 --> 00:37:19.750 in success what will have a good handle on, NOTE Confidence: 0.832188975 f8e24c68-0b12-4d63-bd5c-6c99a2449037 00:37:19.750 --> 00:37:22.598 and so you know it's not a bad. NOTE Confidence: 0.832188975 d81518b4-6097-41f9-a46f-1237f5df2b27 00:37:22.600 --> 00:37:24.968 You know it's good to be a generalist, NOTE Confidence: 0.832188975 01740377-e1c6-4a8a-90c3-b3487301e253 00:37:24.970 --> 00:37:27.658 but it's also good to learn some NOTE Confidence: 0.832188975 dca3c909-4b6c-4b36-a88c-c2fb3eb29422 00:37:27.658 --> 00:37:30.680 specific areas within a bank as well. NOTE Confidence: 0.832188975 f37a782b-759b-4b81-a059-c8774cff5072 00:37:30.680 --> 00:37:31.086 OK, NOTE Confidence: 0.832188975 3e4a3a74-e8f4-4ac5-84fa-d7523469e502 00:37:31.086 --> 00:37:33.928 thanks for that and just a general NOTE Confidence: 0.832188975 3ff17e68-a193-4635-85f4-3bbac3d55b79 00:37:33.928 --> 00:37:36.536 invitation to people in the call up. NOTE Confidence: 0.832188975 f30c171a-8ab7-4c0b-831e-9c83df3944bc 00:37:36.540 --> 00:37:38.202 Put your questions into the chat NOTE Confidence: 0.832188975 0e7a474f-67cf-40c0-9905-cbe0ada8e37f 00:37:38.202 --> 00:37:40.793 area so I can read them and and and NOTE Confidence: 0.832188975 f82ee242-2d25-496b-a681-349f23b57bc3 00:37:40.793 --> 00:37:42.819 sit through them and pray for them. NOTE Confidence: 0.832188975 a9180c17-98b7-476b-9c8b-f2ff94247290 00:37:42.820 --> 00:37:44.892 But also as in a moment I will NOTE Confidence: 0.832188975 331b1d2c-52c1-46f0-a7e1-adcee912d441 00:37:44.892 --> 00:37:46.549 ask Claire for her question. NOTE Confidence: 0.832188975 deeb75e4-0c60-4648-9712-b82fabc29c95 00:37:46.550 --> 00:37:48.531 You can put your hand up just NOTE Confidence: 0.832188975 2daadb5f-9e59-49e2-9fb3-f7f8ee1a73a2 00:37:48.531 --> 00:37:50.150 before I go to Claire. NOTE Confidence: 0.832188975 b410419f-815c-44e7-a8d5-709b5b29d782 00:37:50.150 --> 00:37:52.544 The idea of giving back to your NOTE Confidence: 0.832188975 2033f1b7-f6b1-4b34-9836-173b62249a8d 00:37:52.544 --> 00:37:54.239 industry to society at large. NOTE Confidence: 0.832188975 948e78e1-a8d8-4590-9955-3e3e7671f794 00:37:54.240 --> 00:37:56.382 I often say to our graduates from NOTE Confidence: 0.832188975 a435c39f-09e9-4568-84b9-0ae8d36b5da7 00:37:56.382 --> 00:37:57.875 the Chartered Banker MBA program NOTE Confidence: 0.832188975 84768c5b-4cbe-44fa-8a20-700609cfbd5d 00:37:57.875 --> 00:37:59.915 and what are you going to do with NOTE Confidence: 0.832188975 a92932d9-29f0-4ca5-bbaa-5cfdbbec5827 00:37:59.978 --> 00:38:01.910 all this time now that you've got? NOTE Confidence: 0.832188975 578e77a1-acf9-42b1-907e-117c631075f0 00:38:01.910 --> 00:38:03.499 That you used to do for studying NOTE Confidence: 0.832188975 f2e5a4b1-416f-4e50-b5bb-eaca8ad34e73 00:38:03.499 --> 00:38:04.650 and some of them go. NOTE Confidence: 0.832188975 36541204-0cfd-4276-b2f5-456cda936fb3 00:38:04.650 --> 00:38:05.970 I'm gonna go studying further. NOTE Confidence: 0.832188975 27e02bc2-7cd8-45af-8c22-aac612cf28e0 00:38:05.970 --> 00:38:07.100 Well that's excellent as well NOTE Confidence: 0.832188975 eebe681b-c297-45c7-b95a-9f399823250f 00:38:07.100 --> 00:38:08.230 and some of them go. NOTE Confidence: 0.832188975 4311f92d-1b56-427d-9292-41bdbd3cb4f4 00:38:08.230 --> 00:38:09.678 I need a rest and I say don't NOTE Confidence: 0.832188975 d3460d82-f0e1-41e8-ae3c-ccce8601f4c0 00:38:09.678 --> 00:38:10.929 forget your family and friends. NOTE Confidence: 0.832188975 81778731-abdc-4c16-b321-ecc956d55de1 00:38:10.930 --> 00:38:12.262 But also don't forget what else NOTE Confidence: 0.832188975 c8104a8f-1fee-427d-95d1-d4467bb5b54a 00:38:12.262 --> 00:38:13.649 you could do with that time. NOTE Confidence: 0.832188975 a0816120-1724-4f8b-8e4b-ea38c6ccb149 00:38:13.650 --> 00:38:15.306 The kind of things you've been NOTE Confidence: 0.832188975 43bdf954-4c31-4f0c-aff1-80d1e3b898ed 00:38:15.306 --> 00:38:16.810 saying Alex about giving back NOTE Confidence: 0.832188975 73ec0d4c-8c59-44f1-a92c-f57810849e2d 00:38:16.810 --> 00:38:18.525 through charitable work or whatever. NOTE Confidence: 0.832188975 958ff412-1966-46ad-9761-30ea29610550 00:38:18.530 --> 00:38:21.306 Now in the discussion is good for business. NOTE Confidence: 0.832188975 89b63951-42d6-412d-a23d-375ec35d272d 00:38:21.310 --> 00:38:23.296 It's good for business to Steven NOTE Confidence: 0.832188975 5c7973d9-c065-4b3b-8ba8-60168b7509c8 00:38:23.300 --> 00:38:24.920 it's good for business when NOTE Confidence: 0.832188975 42bb93b0-1b65-4aec-9b40-0f31b6fc5731 00:38:24.920 --> 00:38:26.540 you're involved in the community NOTE Confidence: 0.832188975 6d063d0f-3e2f-44d4-a5d8-3205de643603 00:38:26.596 --> 00:38:28.312 and you're the volunteer head of NOTE Confidence: 0.832188975 c3c8ecdc-b5cf-4d0d-a884-918af9185bb5 00:38:28.312 --> 00:38:30.000 the local Chamber of Commerce. NOTE Confidence: 0.832188975 92b20df8-abd2-43e5-8a5f-c2ceb9e52f1f 00:38:30.000 --> 00:38:31.484 Or you know the. NOTE Confidence: 0.832188975 42718b6f-3ad3-4ff2-8f26-1c5d2bdf1858 00:38:31.484 --> 00:38:33.339 You're on the hospital board. NOTE Confidence: 0.832188975 b6663e81-4053-42d9-b380-e8ca595eeba1 00:38:33.340 --> 00:38:34.140 You're well, NOTE Confidence: 0.832188975 e5770fc3-f14b-4c55-9f4d-c8a6c89daef4 00:38:34.140 --> 00:38:36.140 you you help disadvantaged children. NOTE Confidence: 0.832188975 012d1315-baf1-47ea-82cc-2aa6df178f99 00:38:36.140 --> 00:38:39.248 People notice that and people like to NOTE Confidence: 0.832188975 1f4d3567-c367-476c-8b3d-1a870c9cfade 00:38:39.248 --> 00:38:42.640 do business with people they like and no. NOTE Confidence: 0.832188975 360d9bed-e0cd-400e-a981-134935a2579b 00:38:42.640 --> 00:38:44.900 That's a general rule that NOTE Confidence: 0.832188975 54611461-b51e-47c9-8368-232928f54532 00:38:44.900 --> 00:38:46.708 applies anywhere and everywhere. NOTE Confidence: 0.832188975 6995a30a-6087-4be2-a6fd-9b11c63a19f6 00:38:46.710 --> 00:38:47.001 Yeah, NOTE Confidence: 0.832188975 0307841f-e314-41cb-b568-b58464f5949d 00:38:47.001 --> 00:38:49.329 and I think that was course that's not NOTE Confidence: 0.832188975 95702a3c-a49a-49aa-92a5-1fc18a07da41 00:38:49.329 --> 00:38:51.766 just restricted to to financial services NOTE Confidence: 0.77620799 a155095d-07dd-44a1-8b9d-2cc3e197f708 00:38:51.770 --> 00:38:54.790 before the webinar kicked off, NOTE Confidence: 0.77620799 8f026a51-cc7d-4abf-a174-835e5d53ef16 00:38:54.790 --> 00:38:57.658 Claire made the very brave claim, NOTE Confidence: 0.77620799 e6253177-dffb-401e-b73e-379cfe854c8a 00:38:57.660 --> 00:39:01.388 which I'm sure is substantiated that she is NOTE Confidence: 0.77620799 5440d940-a50f-4602-b9b4-bc065ccfd0a3 00:39:01.388 --> 00:39:04.607 related somehow to being a a Beatles member. NOTE Confidence: 0.77620799 c05a3131-7e14-47d2-bf10-25e86a56ffa7 00:39:04.610 --> 00:39:06.283 Claire, if this is a question about NOTE Confidence: 0.77620799 a9bbc848-ce28-4af6-b39d-9dbfd5cde99d 00:39:06.283 --> 00:39:08.090 The Beatles and this is not the venue, NOTE Confidence: 0.77620799 541c074b-029d-4906-b50e-d785201d2e2f 00:39:08.090 --> 00:39:09.847 but go ahead and ask your question. Claire. NOTE Confidence: 0.77620799 0d89e5e6-b3bb-4883-b14e-c3a12d4f3df4 00:39:09.847 --> 00:39:13.060 Oh, OK, it's not about The Beatles and I'm NOTE Confidence: 0.77620799 b4820edf-e1a2-46b2-a7e1-754507402ef3 00:39:13.135 --> 00:39:16.130 a human resource management academic, Alex. NOTE Confidence: 0.77620799 16cd6fed-d87b-4cc4-ba6b-30a34ae361f8 00:39:16.130 --> 00:39:18.230 I couldn't miss the opportunity for NOTE Confidence: 0.77620799 8ae55ed9-bb95-4cc8-b80b-2a64a23a8980 00:39:18.230 --> 00:39:21.423 coming in and listening to what has been NOTE Confidence: 0.77620799 c920ed1e-2e5d-4603-8dfb-f3ca763c2593 00:39:21.423 --> 00:39:23.493 a really interesting and presentation, NOTE Confidence: 0.77620799 b71be868-22f7-4829-ba3a-6b8ca824f4eb 00:39:23.500 --> 00:39:25.820 so I'm really glad that I kind of NOTE Confidence: 0.77620799 e55c72a5-2409-4a8e-97b7-5acbd41b15c9 00:39:25.820 --> 00:39:27.952 hopped in and to this presentation NOTE Confidence: 0.77620799 3bd8953a-0f12-4966-8996-2f6a6bb00561 00:39:27.952 --> 00:39:29.892 and just from my perspective, NOTE Confidence: 0.77620799 63205260-54f1-4557-a2de-94cc2a6fb391 00:39:29.900 --> 00:39:32.287 an area of interest for me is NOTE Confidence: 0.77620799 527c0134-0c7a-4c6b-b444-b373ff5abeae 00:39:32.287 --> 00:39:35.515 recruitment and changes in the type NOTE Confidence: 0.77620799 f4a9d2d6-6632-45d6-8812-21f3c5a7810e 00:39:35.515 --> 00:39:37.627 of employee that are recruited. NOTE Confidence: 0.77620799 0e8acf22-c67e-41fc-9779-3ce47ee83fbc 00:39:37.627 --> 00:39:39.222 And I read some research NOTE Confidence: 0.77620799 d3182cfa-3ebd-43d3-8a29-37ae3e3fb46d 00:39:39.222 --> 00:39:40.967 recently that said that you know, NOTE Confidence: 0.77620799 462ff93c-b7f0-4d75-ada7-533bc167c35d 00:39:40.970 --> 00:39:43.920 over half of millennials, UM, NOTE Confidence: 0.77620799 5f3e1c18-10f7-40e9-9f87-f0732c91890c 00:39:43.920 --> 00:39:46.950 have some form of crypto investment. NOTE Confidence: 0.77620799 cdabd388-2cc1-4400-8a3a-845bc3db7f2d 00:39:46.950 --> 00:39:48.970 And I just wondered, UM, NOTE Confidence: 0.77620799 1374e75e-d136-41bb-bc75-a0232628dc1a 00:39:48.970 --> 00:39:52.610 is this sort of driving change in the NOTE Confidence: 0.77620799 ee05fe5f-e859-467c-aa85-16de59533e87 00:39:52.610 --> 00:39:57.241 type of employee or skill set that you are NOTE Confidence: 0.77620799 2a72605b-1bf8-450a-92b6-5d9d238e9952 00:39:57.241 --> 00:40:01.528 interested in as an industry in recruiting? NOTE Confidence: 0.77620799 aabafbdb-81bb-4957-9f3d-404e35753c67 00:40:01.530 --> 00:40:03.066 You don't, you don't. NOTE Confidence: 0.77620799 a423eb73-8828-4c92-b0d2-8527a46096e8 00:40:03.066 --> 00:40:05.970 Clari crypto is one of those great NOTE Confidence: 0.77620799 c21927ee-a7ac-41a6-bfd3-8cf04c5721e6 00:40:05.970 --> 00:40:08.058 a cocktail reception topics. NOTE Confidence: 0.77620799 1e29241f-60ad-40e9-9a4f-6ef3f7aa6319 00:40:08.060 --> 00:40:11.392 It it it it just it gets NOTE Confidence: 0.77620799 d0cd539e-c474-4266-ac01-f6b5cef4b8e7 00:40:11.392 --> 00:40:13.436 peoples attention but you know, NOTE Confidence: 0.77620799 957eb658-4086-40d6-8033-2ad13ec0e084 00:40:13.436 --> 00:40:16.372 and you've seen the ups and downs if NOTE Confidence: 0.77620799 9116a8b8-0e92-4e4b-924d-4507e5139cef 00:40:16.372 --> 00:40:18.900 you ask Elon Musk when he you know NOTE Confidence: 0.77620799 a4a59910-023d-4e66-bb3b-58634249c0e9 00:40:18.900 --> 00:40:21.784 got out of crypto right in the nick NOTE Confidence: 0.77620799 a4da2eb6-6144-4fac-8c27-33f908e357eb 00:40:21.784 --> 00:40:24.224 of time before 40% market value. NOTE Confidence: 0.77620799 d63d6974-b2d0-43e5-9608-6d257cb63739 00:40:24.224 --> 00:40:27.942 A decline you know crypto is one of NOTE Confidence: 0.77620799 61d4d974-6fa3-4e1d-9428-76bcad0d3dc7 00:40:27.942 --> 00:40:30.889 these topics that until the I'll use NOTE Confidence: 0.77620799 426b17fc-1868-407d-9b1f-d9796744b496 00:40:30.889 --> 00:40:33.198 the UK and the US but. NOTE Confidence: 0.77620799 9cd5696b-fccd-4c3e-862d-9292af0ee9f5 00:40:33.200 --> 00:40:33.863 Really, NOTE Confidence: 0.77620799 c374e5b2-70b9-4469-bff3-7f2b9e1d37d0 00:40:33.863 --> 00:40:37.841 all countries until a certain form NOTE Confidence: 0.77620799 bca898b1-9949-4b75-947d-b4fda917b295 00:40:37.841 --> 00:40:41.844 of cryptocurrency is blessed by the UK, NOTE Confidence: 0.77620799 ea85a676-024a-4150-b8d4-297bc8ceba7d 00:40:41.844 --> 00:40:43.540 US and other countries. NOTE Confidence: 0.77620799 f530e955-61bf-4abb-bc55-35454b4f4386 00:40:43.540 --> 00:40:47.100 It's just a lot of good chatter because NOTE Confidence: 0.77620799 21760ee2-2e0b-4708-a68e-fb7feb62129d 00:40:47.100 --> 00:40:50.046 because of the anti money laundering NOTE Confidence: 0.77620799 4a1732e4-6205-4245-83c7-9d72bcf1467e 00:40:50.046 --> 00:40:52.740 laws and the Bank Secrecy Act, NOTE Confidence: 0.77620799 1b177d7d-4c29-4617-896e-aa963c072612 00:40:52.740 --> 00:40:54.444 governments want to know. NOTE Confidence: 0.77620799 16b126c9-6c0d-44d6-9f12-afe739df5918 00:40:54.444 --> 00:40:57.000 Where is the money going and NOTE Confidence: 0.77620799 1dbca275-a06c-4a64-ae78-65cdd5908ee0 00:40:57.087 --> 00:40:58.428 who's getting it? NOTE Confidence: 0.77620799 91b76969-0be0-49d4-8fc8-05ef3fbd5b40 00:40:58.430 --> 00:41:01.154 And they will never allow the NOTE Confidence: 0.77620799 61dd61bd-e0b6-49d0-94bf-4463d774e9f6 00:41:01.154 --> 00:41:04.150 transfer of any type of currency, NOTE Confidence: 0.77620799 36473b84-d539-43bb-8223-ccd7afcbf5a1 00:41:04.150 --> 00:41:06.090 whether it's crypto or real, NOTE Confidence: 0.77620799 22887df1-c1a7-4703-bae3-a4a7919e635e 00:41:06.090 --> 00:41:09.546 to be sent from London to you know NOTE Confidence: 0.77620799 4b9f33ba-336a-4fd3-8ff1-89d3df471a27 00:41:09.546 --> 00:41:11.778 Santiago Chile without knowing who NOTE Confidence: 0.77620799 f43c64c9-fca9-4e65-8728-8868c5922301 00:41:11.778 --> 00:41:15.328 is the sender and who is the the NOTE Confidence: 0.77620799 2f13b9cf-8600-493e-b6aa-81b023ff0611 00:41:15.328 --> 00:41:18.786 recipient of these funds and and right NOTE Confidence: 0.77620799 3edc348b-8e49-4fe0-9fd5-6ee1ba647060 00:41:18.786 --> 00:41:21.428 now currently in the crypto world, NOTE Confidence: 0.77620799 97e5762c-470f-44f7-9d56-e59101796a17 00:41:21.428 --> 00:41:23.900 the governments don't know that so NOTE Confidence: 0.77620799 a988a18b-b812-46e4-8118-57ad2e7f8c65 00:41:23.977 --> 00:41:26.595 and it's more difficult to know so. NOTE Confidence: 0.77620799 c8aa3668-84e6-44c7-9ef1-a301b25f7a3f 00:41:26.600 --> 00:41:28.360 Yes, we've got to monitor. NOTE Confidence: 0.77620799 65fc9551-38c6-446c-a429-f2150dbe5bb0 00:41:28.360 --> 00:41:30.170 You know, the crypto issue, NOTE Confidence: 0.77620799 0be9795d-4981-434e-aad4-92c46558ab9e 00:41:30.170 --> 00:41:33.180 but as it relates to the millennials, NOTE Confidence: 0.77620799 fdcd89a7-71e4-477e-8bb0-21bba963af1e 00:41:33.180 --> 00:41:34.040 you know, NOTE Confidence: 0.77620799 44452cbc-2cb1-4903-ad86-60aedf5e8cdb 00:41:34.040 --> 00:41:36.190 look millennials have other needs NOTE Confidence: 0.77620799 6d154b4f-6d74-4e00-b942-ef63c4617379 00:41:36.190 --> 00:41:38.240 that outweigh their knowledge. NOTE Confidence: 0.77620799 1d9f7331-037d-4224-b4a6-2e954aae6efc 00:41:38.240 --> 00:41:40.890 And like for crypto one, NOTE Confidence: 0.77620799 f8628578-aa49-41d9-ad24-17ede0a129de 00:41:40.890 --> 00:41:43.578 you know they like the working remotely NOTE Confidence: 0.77620799 e5edc83a-b050-4499-86c5-a39c4afa5538 00:41:43.578 --> 00:41:46.017 issue at least part of the time. NOTE Confidence: 0.77620799 53520b88-651b-4986-9b45-1948f522482c 00:41:46.020 --> 00:41:48.282 They understand it's not good for NOTE Confidence: 0.77620799 9a4861aa-ef07-429a-a9d8-64c5b1d791a0 00:41:48.282 --> 00:41:50.399 millennials to be home all day, NOTE Confidence: 0.77620799 69b86f86-344a-4a34-aebe-87676d394b2b 00:41:50.400 --> 00:41:52.776 because then if you're not seen at the NOTE Confidence: 0.77620799 a39120ac-0007-4a6e-8c74-43d20a8d5d97 00:41:52.776 --> 00:41:54.929 office by those who supervise you, NOTE Confidence: 0.77620799 b14d7bc4-b9b7-40e4-8e72-005afceb1fea 00:41:54.930 --> 00:41:57.050 you know your chances of moving up in. NOTE Confidence: 0.77620799 b695fc49-7f13-4dbd-b456-c27bb97dfbac 00:41:57.050 --> 00:41:59.135 In management ranks is reduced NOTE Confidence: 0.77620799 13374071-bfd8-4ae2-8393-be2bbe74fe28 00:41:59.135 --> 00:42:01.610 so that you know, but yes, NOTE Confidence: 0.77620799 fb32d826-1eb1-40ed-891d-8f3b2aac3270 00:42:01.610 --> 00:42:04.410 they are interested in more free time. NOTE Confidence: 0.77620799 bd713109-1caf-4f72-b0f3-ce9723fad809 00:42:04.410 --> 00:42:06.178 They're interested in more. NOTE Confidence: 0.77620799 8a883cd5-90d6-4ab7-9cdf-e2f3bcb8db03 00:42:06.178 --> 00:42:07.946 Perhaps like I mentioned, NOTE Confidence: 0.77620799 a1f1210e-a014-4c14-9b11-8086e7f55a12 00:42:07.950 --> 00:42:11.145 remote working maybe a day or two a week. NOTE Confidence: 0.77620799 6b678626-4403-4ce9-b1f2-62b03e05e686 00:42:11.150 --> 00:42:13.052 So if you're trying to recruit NOTE Confidence: 0.77620799 7e1e3fb7-5a45-42ca-b481-46ad5efe5305 00:42:13.052 --> 00:42:14.680 a millennial into your bank, NOTE Confidence: 0.77620799 e2a6fa6e-475c-448d-a0b2-25abdc9b2976 00:42:14.680 --> 00:42:16.330 that's one of the promises that NOTE Confidence: 0.77620799 8b20bd13-7d5a-4dc2-abe4-1ec1ac889669 00:42:16.330 --> 00:42:17.430 you can make to NOTE Confidence: 0.935999306111111 76ed833a-2298-4078-b298-a7750f258231 00:42:17.490 --> 00:42:19.890 them that I think they'll like very much. NOTE Confidence: 0.935999306111111 ecafe74a-7cc0-4473-ad1a-07635191c96d 00:42:19.890 --> 00:42:23.274 They also like banks who give socially back, NOTE Confidence: 0.935999306111111 bcd805ce-1965-414f-9bc3-63038e918bcd 00:42:23.280 --> 00:42:27.123 so bank or any corporation I have found that. NOTE Confidence: 0.935999306111111 1ef3f7ff-d789-4a16-8b87-627ada2bece0 00:42:27.130 --> 00:42:28.870 Here in the United States, NOTE Confidence: 0.935999306111111 23879ab6-b093-4e65-aaea-f2799abacd56 00:42:28.870 --> 00:42:30.266 when millennials are interviewed, NOTE Confidence: 0.935999306111111 9bb8eed7-3323-4604-9c38-108bcd58907e 00:42:30.266 --> 00:42:32.011 there are questions are what NOTE Confidence: 0.935999306111111 5db677ac-0275-463b-b4ee-e372f8706157 00:42:32.011 --> 00:42:33.924 is the bank social policy and NOTE Confidence: 0.935999306111111 7802ccef-d284-40e8-bdf6-c46660a79e9f 00:42:33.924 --> 00:42:35.429 giving back to the community? NOTE Confidence: 0.935999306111111 1fc48136-48ab-4596-90cc-db2717374022 00:42:35.430 --> 00:42:38.384 They like to be involved in that, NOTE Confidence: 0.935999306111111 56b27893-b9f8-4096-92b8-b2d96f2e3109 00:42:38.390 --> 00:42:40.100 yes, they're interested in money, NOTE Confidence: 0.935999306111111 9b8560a0-855e-4fb8-9b14-8a430f3d0c5c 00:42:40.100 --> 00:42:41.528 just like all of us are. NOTE Confidence: 0.935999306111111 79480fed-8f4f-474c-b9a1-e05bcf0a900f 00:42:41.530 --> 00:42:43.600 But they're also interested in NOTE Confidence: 0.935999306111111 95f52943-4765-4ac9-bf39-9663b5bbe62a 00:42:43.600 --> 00:42:46.093 making sure that the banks are NOTE Confidence: 0.935999306111111 f55e2818-4dda-459a-bb8e-860330135522 00:42:46.093 --> 00:42:48.140 fulfilling as a corporate citizen, NOTE Confidence: 0.935999306111111 a8b77329-a3d5-43d1-9745-5048d9f89846 00:42:48.140 --> 00:42:51.675 their role in giving back to those, NOTE Confidence: 0.935999306111111 da693f06-275c-4ee2-bdc6-a22e70194e1a 00:42:51.680 --> 00:42:53.648 perhaps that are less fortunate or NOTE Confidence: 0.935999306111111 98025969-b627-4caf-8549-03ce8982786c 00:42:53.648 --> 00:42:55.494 more needy. So there's many other, NOTE Confidence: 0.935999306111111 c453f61e-b923-424f-a2ef-8e8082aac0b8 00:42:55.494 --> 00:42:57.338 you know, but the the the. NOTE Confidence: 0.935999306111111 4ab157d6-37e2-4463-ab5c-b2cb5f6424a5 00:42:57.338 --> 00:42:59.210 The free time issues a big NOTE Confidence: 0.935999306111111 e093bec7-b514-467e-b0ea-90bdfb8d2ce6 00:42:59.283 --> 00:43:00.879 issue for millennials. NOTE Confidence: 0.935999306111111 1987da1d-0322-4c72-8367-63023a627577 00:43:00.880 --> 00:43:03.376 They want that even at the NOTE Confidence: 0.935999306111111 8a4b6513-134b-467a-88fc-27541373b859 00:43:03.376 --> 00:43:05.405 expense of of salary, sometimes, NOTE Confidence: 0.935999306111111 4e11367d-5cbe-4b67-9c0a-04dbe0a45425 00:43:05.405 --> 00:43:07.595 at least until they get older. NOTE Confidence: 0.935999306111111 7777f312-9ea3-42bf-8ebb-261adc2a2a2b 00:43:07.600 --> 00:43:10.128 Claire is what I have found here in NOTE Confidence: 0.935999306111111 c6e241a9-4d70-44ff-a99a-e86cdd4ee389 00:43:10.128 --> 00:43:12.689 the United States and our marketplace. NOTE Confidence: 0.935999306111111 e3b4dea3-6018-47ba-a55e-048a14027d56 00:43:12.690 --> 00:43:13.150 Thank you. NOTE Confidence: 0.935999306111111 67bb0772-ad2a-441f-a6ed-ab45bceaa044 00:43:13.150 --> 00:43:14.984 Thank you so much Alex, does that help? NOTE Confidence: 0.935999306111111 6009e0a1-8e2c-4773-890c-766d5e5d3517 00:43:14.984 --> 00:43:15.896 Does that help you? NOTE Confidence: 0.935999306111111 3506ebe7-c54d-43c7-997d-2182c560d26e 00:43:15.900 --> 00:43:16.740 Absolutely, absolutely. NOTE Confidence: 0.935999306111111 a9798089-d6f0-4f51-96d2-b9e1d235bb6e 00:43:16.740 --> 00:43:18.840 It's really good to have NOTE Confidence: 0.935999306111111 45d0a017-dc28-451d-9cc8-24d9dd8c174f 00:43:18.840 --> 00:43:20.350 your perspective on it. NOTE Confidence: 0.935999306111111 f3bac0aa-b81a-47ba-a458-4ddbfce8ced8 00:43:20.350 --> 00:43:22.130 I think the the, UM, NOTE Confidence: 0.935999306111111 5aa0c600-534d-4e48-bf4b-80fd28792aab 00:43:22.130 --> 00:43:25.987 the impact of COVID will be interesting. NOTE Confidence: 0.935999306111111 5f8ec892-54cf-4a79-bfa8-e3c2c5fea3a0 00:43:25.990 --> 00:43:28.214 I was reading just before we came online, NOTE Confidence: 0.935999306111111 2f3e6832-7f45-4611-98ca-b068f7dac635 00:43:28.220 --> 00:43:31.950 UM about a company here, NOTE Confidence: 0.935999306111111 f8ae50da-6870-4d63-ac17-86034e2c4409 00:43:31.950 --> 00:43:36.046 which is effectively a share trading company. NOTE Confidence: 0.935999306111111 d50e07cb-a713-4d86-b84c-4b648bf03889 00:43:36.050 --> 00:43:36.890 I can mention the name, NOTE Confidence: 0.935999306111111 c0825359-c48c-4aae-bfd9-41abfaca1bfa 00:43:36.890 --> 00:43:39.690 it's in the public domain is called NOTE Confidence: 0.935999306111111 7b45ea3e-b73f-4c49-80fa-eeb7b30fb258 00:43:39.690 --> 00:43:41.849 Hargreaves Lansdown and the share NOTE Confidence: 0.935999306111111 2b5a6294-4760-43ed-9b6c-bca301d29293 00:43:41.849 --> 00:43:44.054 price has fallen dramatically because NOTE Confidence: 0.935999306111111 e5463096-218c-44aa-a23a-0b766df7bc09 00:43:44.054 --> 00:43:46.944 it's now realized that many of those NOTE Confidence: 0.935999306111111 f8d54b81-7fb7-443c-90ea-49985b6e4842 00:43:46.944 --> 00:43:49.540 people who during COVID working from home, NOTE Confidence: 0.935999306111111 9d3edcd6-ed9e-4222-9eec-b5b23eb81d5f 00:43:49.540 --> 00:43:51.640 filling their time with different things. NOTE Confidence: 0.935999306111111 7123f793-7e96-4466-80d1-ae7ac4449ee4 00:43:51.640 --> 00:43:53.340 We're making investments of various NOTE Confidence: 0.935999306111111 ccc38973-2206-4d6b-ad11-969d1a9e4c87 00:43:53.340 --> 00:43:55.632 kinds through the platform set up by NOTE Confidence: 0.935999306111111 838f02f4-35e7-43de-94c6-394d5f97d25c 00:43:55.632 --> 00:43:57.240 Hargreaves land sound people as they NOTE Confidence: 0.935999306111111 d188b47c-c524-478a-aa38-732c6d8368d9 00:43:57.240 --> 00:43:59.426 return to work in more conventional ways, NOTE Confidence: 0.935999306111111 1f5493d9-14d8-4f7a-ad42-2286d253881a 00:43:59.430 --> 00:44:01.098 have less time to do that. NOTE Confidence: 0.935999306111111 6ba5fb4a-05e4-4ae9-bfd4-ee659906802f 00:44:01.100 --> 00:44:03.200 It's expected they'll be less NOTE Confidence: 0.935999306111111 f8ffb7f2-bc5a-4e65-bf46-291619145d7f 00:44:03.200 --> 00:44:05.300 Commission earned by by Hargreaves NOTE Confidence: 0.935999306111111 71446b9b-deed-48d8-92de-4a0d4eeefa1c 00:44:05.374 --> 00:44:07.150 Lansdown share Price falls. NOTE Confidence: 0.935999306111111 3c21f2b2-fea4-47eb-b14c-675e64b74268 00:44:07.150 --> 00:44:09.976 You know it's a it's a wide ranging impact. NOTE Confidence: 0.935999306111111 cbea0122-0308-4851-8edf-fe8f2e714b46 00:44:09.980 --> 00:44:12.734 We're going to see for a long time now. NOTE Confidence: 0.935999306111111 a9e0dea4-5018-4646-83f3-f7e63f01654d 00:44:12.740 --> 00:44:15.299 Here's the question. NOTE Confidence: 0.935999306111111 99206b68-6b61-4b4d-85e3-eed93bf51ca8 00:44:15.300 --> 00:44:16.392 You know it's even like as NOTE Confidence: 0.935999306111111 87250bed-80c4-4507-96b8-17f46b2b6253 00:44:16.392 --> 00:44:17.360 far as working from home. NOTE Confidence: 0.935999306111111 a0d49711-962d-46e1-86f5-2645f11f4c52 00:44:17.360 --> 00:44:19.118 This is what I tell, uh, NOTE Confidence: 0.935999306111111 69c04248-77e5-4bcf-8329-18f05dfd068a 00:44:19.118 --> 00:44:19.734 you know, NOTE Confidence: 0.935999306111111 ed268a52-74ce-4f15-9f4f-8342ab6f11a2 00:44:19.734 --> 00:44:20.042 uh, NOTE Confidence: 0.935999306111111 76006652-40ef-414f-b8e8-dd9b05b22f5c 00:44:20.042 --> 00:44:21.890 our folks here in the United NOTE Confidence: 0.935999306111111 34590240-f95f-424f-907f-3bb4d07b328f 00:44:21.959 --> 00:44:24.346 States when I talked to the teams NOTE Confidence: 0.935999306111111 6421bc30-a075-4bda-b262-858748e0b3c8 00:44:24.346 --> 00:44:26.179 that at different banks look, NOTE Confidence: 0.935999306111111 f59678d8-12c8-460f-8045-ab1eaaca8db0 00:44:26.180 --> 00:44:27.240 you know, working from home. NOTE Confidence: 0.935999306111111 697324cb-2c2f-4ce0-a4dc-0e9bd05c3c06 00:44:27.240 --> 00:44:29.408 It's not all it's cut out to be. NOTE Confidence: 0.935999306111111 c8d3a635-fb79-4612-814d-8dea6c4850a3 00:44:29.410 --> 00:44:31.438 I think we as human beings, NOTE Confidence: 0.935999306111111 28f2548e-c599-46d2-8cc5-033ee09a1883 00:44:31.440 --> 00:44:34.806 misty interaction of seeing each other, NOTE Confidence: 0.935999306111111 c2ee03eb-46b1-46c1-a404-def60c8d664c 00:44:34.810 --> 00:44:38.140 let me walk down the hallway to discuss this NOTE Confidence: 0.935999306111111 6294354b-5194-4a19-8091-6e2f95f7b862 00:44:38.140 --> 00:44:40.720 deal with Mary and get Mary's thoughts. NOTE Confidence: 0.935999306111111 69966f9e-e9e5-437a-8df9-8dab72e75706 00:44:40.720 --> 00:44:43.660 You know, I think that that is NOTE Confidence: 0.935999306111111 d540af62-c486-48ee-8940-87a9798d66c8 00:44:43.660 --> 00:44:45.558 priceless and I think that's. NOTE Confidence: 0.935999306111111 a40540c2-bf08-424b-858d-ea8045fba591 00:44:45.560 --> 00:44:48.530 It's missing in, in addition to, NOTE Confidence: 0.935999306111111 c9312397-6a95-4938-8ec5-487b29a744fc 00:44:48.530 --> 00:44:50.350 you know hey hey Joe, NOTE Confidence: 0.935999306111111 bdf019a6-69a6-49c2-8612-dc8984180756 00:44:50.350 --> 00:44:52.174 Mary and and uh, NOTE Confidence: 0.935999306111111 1d200597-2afe-4110-bbdf-66e5fe8d02a6 00:44:52.174 --> 00:44:52.630 Bill, NOTE Confidence: 0.935999306111111 d3dbab6b-4002-4433-bce3-cf60cbbf8c43 00:44:52.630 --> 00:44:55.710 let's have lunch today to discuss this issue, NOTE Confidence: 0.935999306111111 30313c74-4262-4857-a742-9e3b1c0086c9 00:44:55.710 --> 00:44:57.762 discuss this deal and and you NOTE Confidence: 0.935999306111111 e3f0cef7-7065-44d3-b9ac-119317072086 00:44:57.762 --> 00:45:00.392 know you can't do that through a NOTE Confidence: 0.935999306111111 c5140574-d6d9-4781-ad97-ac90c25dd283 00:45:00.392 --> 00:45:02.768 zoom call or Microsoft Teams call. NOTE Confidence: 0.935999306111111 5efec2f8-6c1c-4150-904d-600b788d16d0 00:45:02.770 --> 00:45:04.422 You gotta do that in person and NOTE Confidence: 0.935999306111111 2068e871-c2ae-4b26-b49d-d650c8c1877b 00:45:04.422 --> 00:45:05.944 I think it's more valuable to NOTE Confidence: 0.935999306111111 a1c682ef-2ec1-49f6-ac94-03c7c23839d1 00:45:05.944 --> 00:45:07.450 do it if there's not any. NOTE Confidence: 0.935999306111111 b87862d2-2f46-4a43-9351-20b7ede3cce8 00:45:07.450 --> 00:45:08.338 No other way, NOTE Confidence: 0.935999306111111 fc01f579-88e6-413e-9dbe-a7cb22aeeff2 00:45:08.338 --> 00:45:10.745 but through a zoom call or Microsoft Teams NOTE Confidence: 0.935999306111111 c405870e-30bf-4d41-9fe6-1f3010ac70f6 00:45:10.745 --> 00:45:13.148 called then you have to do it that way. NOTE Confidence: 0.935999306111111 40312e68-c11f-47bd-8a2a-9cf32e639707 00:45:13.150 --> 00:45:15.635 But I think you know and then. NOTE Confidence: 0.935999306111111 a24a7e53-9ea9-4826-88ea-499aca137cea 00:45:15.640 --> 00:45:16.872 You're at home, you, NOTE Confidence: 0.935999306111111 d682fa3d-7ccb-4948-bd43-86eded05c18d 00:45:16.872 --> 00:45:18.412 you're missing the human interaction. NOTE Confidence: 0.967947104 2a412818-9772-4de0-987b-46a128dd4bd5 00:45:18.420 --> 00:45:20.000 I think we need that. NOTE Confidence: 0.967947104 ddab3168-9ad8-4283-803c-882a688a89ad 00:45:20.000 --> 00:45:23.031 I think that's part of our DNA, so. NOTE Confidence: 0.967947104 eb810d2e-f28a-4604-bf31-7e57650b7721 00:45:23.031 --> 00:45:24.597 But anyway, Steve, I just wanted NOTE Confidence: 0.967947104 f3caa9f9-9721-4bf3-ae49-35a0d3bf21f0 00:45:24.597 --> 00:45:26.580 to add that next question please. NOTE Confidence: 0.967947104 85fa2cf3-2246-498a-861d-ba66536a3128 00:45:26.580 --> 00:45:27.720 Yes, I think that's right. NOTE Confidence: 0.967947104 c5ec8964-f621-4c43-9f3f-3d09e3f6e159 00:45:27.720 --> 00:45:30.192 And of course I have found since we NOTE Confidence: 0.967947104 def84c56-b68c-4d49-8bc6-063d4960098a 00:45:30.192 --> 00:45:33.150 have gone in what we call in Bangor NOTE Confidence: 0.967947104 912eb01f-cb3c-4ec1-9f87-0b2a0ccbcd97 00:45:33.150 --> 00:45:35.130 University to dynamic working that NOTE Confidence: 0.967947104 64826451-6a56-4739-afe1-b18fda6d9b2e 00:45:35.130 --> 00:45:37.916 it's actually been a pleasure to meet NOTE Confidence: 0.967947104 4ddac348-879f-45ad-baa4-c904605ac814 00:45:37.916 --> 00:45:40.040 some colleagues who haven't seen who I NOTE Confidence: 0.967947104 00a4f1cb-a9b3-4171-846f-34635ef199a1 00:45:40.040 --> 00:45:42.278 never expected it would be such a pleasure. NOTE Confidence: 0.967947104 22619f00-5f5b-4565-813e-5c1584986817 00:45:42.280 --> 00:45:43.500 They're not in this meeting, NOTE Confidence: 0.967947104 cb8f5abd-a0c2-419f-8312-aea3371d956e 00:45:43.500 --> 00:45:44.780 so we're quite safe. NOTE Confidence: 0.967947104 a5d25c3e-1d38-4d4e-b89b-3788c37db931 00:45:44.780 --> 00:45:46.700 And I shall mention their name. NOTE Confidence: 0.967947104 d3b8706d-8631-4e01-a0b3-d39d939333af 00:45:46.700 --> 00:45:50.060 There's a question here from Gilbert NOTE Confidence: 0.967947104 d0b1b7c8-380e-499c-a218-bac5d5306e71 00:45:50.060 --> 00:45:52.175 Gilbert who asks about could you NOTE Confidence: 0.967947104 3eb0db9c-5cb0-4027-9632-1df42243c757 00:45:52.175 --> 00:45:54.413 say a little bit about how ESG, NOTE Confidence: 0.967947104 435b22d5-d97d-4b98-bb6d-d0e075cffd73 00:45:54.413 --> 00:45:56.478 environmental, social and governance is NOTE Confidence: 0.967947104 8acf0ae2-094f-45ba-adda-2fb6ad51ebcb 00:45:56.478 --> 00:45:59.578 the hot topic relates to banking fraternity, NOTE Confidence: 0.967947104 ac3af6c6-b6cd-4adf-bc31-e9d97b840ce2 00:45:59.580 --> 00:46:02.310 and he particularly says in the future, yes. NOTE Confidence: 0.967947104 89888fb0-8529-4f73-95db-4be2181a7aea 00:46:02.310 --> 00:46:05.320 G. And the future of banking is NOTE Confidence: 0.967947104 5dc8808b-0760-4055-ad5c-a64d98f1a9f9 00:46:05.320 --> 00:46:06.180 Gilbert question. NOTE Confidence: 0.967947104 41b91a29-8591-43bc-9393-1d870ec6322b 00:46:06.180 --> 00:46:08.670 Now remind me what is ESG, NOTE Confidence: 0.967947104 dea9a009-fb96-46bb-8bc4-404f98630a5f 00:46:08.670 --> 00:46:09.481 environmental, NOTE Confidence: 0.967947104 51df3ec8-e79d-4556-837f-911fd662bfb6 00:46:09.481 --> 00:46:15.158 social and governance criteria in terms of NOTE Confidence: 0.967947104 0ca1e95f-8022-483e-995b-6a3dc2c92e99 00:46:15.160 --> 00:46:18.248 how how we manage investments and things and. NOTE Confidence: 0.967947104 24d1fe50-247e-41c6-ade4-e3ede07bb62b 00:46:18.250 --> 00:46:20.286 How companies are performing? NOTE Confidence: 0.967947104 2226f6b2-d92c-4906-b996-fc0136bfbed5 00:46:20.286 --> 00:46:24.358 Should I invest in somebody who has excellent NOTE Confidence: 0.967947104 f890b480-6ee6-402b-a5f5-e0cf41dd4ac8 00:46:24.358 --> 00:46:28.510 returns but is completely poorly performing NOTE Confidence: 0.967947104 89898922-e048-47cf-a8da-c461e45f7ceb 00:46:28.510 --> 00:46:30.970 with regard to the green environment? NOTE Confidence: 0.967947104 07cc5f61-592b-4b72-8658-58c2cbb8982f 00:46:30.970 --> 00:46:34.706 The social aspects for society as a whole? NOTE Confidence: 0.967947104 d66317b4-16ae-4e49-91e9-be18218db867 00:46:34.710 --> 00:46:35.830 You know, NOTE Confidence: 0.967947104 925325b0-68d1-4b98-b8d2-2d9175078035 00:46:35.830 --> 00:46:38.070 look excellent question and NOTE Confidence: 0.967947104 bbfe03dd-2384-46e0-a90c-1328458dabe8 00:46:38.070 --> 00:46:40.478 again you have a fiduciary. NOTE Confidence: 0.967947104 939943cd-b0a0-4c6d-aa01-7c99248e9256 00:46:40.478 --> 00:46:42.788 You know fiduciary obligation is NOTE Confidence: 0.967947104 407ddefd-07b9-4124-b866-bb21f3847945 00:46:42.788 --> 00:46:45.803 is very important in our industry NOTE Confidence: 0.967947104 27fbd2bb-8d82-4ffd-bfb5-7272b9131d5c 00:46:45.803 --> 00:46:48.273 and other professions as well. NOTE Confidence: 0.967947104 7278a172-8e68-45ef-959b-d95aa27f0b87 00:46:48.280 --> 00:46:51.150 But again your fiduciary obligation. NOTE Confidence: 0.967947104 430ca637-c3b2-4ccc-add4-31f6ebb1e085 00:46:51.150 --> 00:46:53.280 You're not the social police, NOTE Confidence: 0.967947104 1584cc8a-925f-4c50-a91e-268b2f1f0f0a 00:46:53.280 --> 00:46:55.930 you're not the climate police. NOTE Confidence: 0.967947104 4b5f83a2-7740-4529-b2de-10487858fd78 00:46:55.930 --> 00:46:56.998 You're not you're. NOTE Confidence: 0.967947104 831b64f3-3dcc-4dfa-aa53-128dedd9066f 00:46:56.998 --> 00:46:59.382 You know we need to depend NOTE Confidence: 0.967947104 bd149140-7eeb-4297-94a8-d33fa872f0cf 00:46:59.382 --> 00:47:00.636 on our governments, NOTE Confidence: 0.967947104 a2c5cbcf-6624-498a-8f6e-0d4b247e2b0c 00:47:00.640 --> 00:47:02.335 and our governments can't kick NOTE Confidence: 0.967947104 fe52def0-76b1-4a6b-bcbb-212101f2cec2 00:47:02.335 --> 00:47:04.680 the can to the banking industry. NOTE Confidence: 0.967947104 959a828f-c310-42bd-bb56-4f6fc8773243 00:47:04.680 --> 00:47:06.255 To put us in a position to NOTE Confidence: 0.967947104 bf61b46f-4357-4772-82ab-83ea6eed7d39 00:47:06.255 --> 00:47:07.620 be any of the above. NOTE Confidence: 0.967947104 035c3860-fe06-4ea2-934e-61369cd65582 00:47:07.620 --> 00:47:10.644 I mean if if our respective governments NOTE Confidence: 0.967947104 e100f7a8-abcf-41fd-ab80-cab1060f92e1 00:47:10.644 --> 00:47:13.097 that are represented on this call NOTE Confidence: 0.967947104 c8e4e368-273f-421b-8b20-6257c9094f33 00:47:13.097 --> 00:47:15.257 want to pass a different policy, NOTE Confidence: 0.967947104 b42806b0-40f2-4205-a393-440ac26ca8b5 00:47:15.260 --> 00:47:16.765 they should, but they shouldn't NOTE Confidence: 0.967947104 31f2f3fd-a6b6-4ba2-8a8a-61069b867008 00:47:16.765 --> 00:47:18.960 put that on the backs of bankers. NOTE Confidence: 0.967947104 95b9ee0f-24f4-4f45-b328-836e9ef75892 00:47:18.960 --> 00:47:19.662 And again, NOTE Confidence: 0.967947104 0e4390ef-01d5-4f63-b84a-a2fe7012e9d1 00:47:19.662 --> 00:47:22.470 you know there's a big debate here in NOTE Confidence: 0.967947104 9dd4bfd4-bd5c-4247-85b4-0e3c24b8a1d8 00:47:22.544 --> 00:47:24.815 the United States now you know look, NOTE Confidence: 0.967947104 9aaa01e8-4be5-4a03-9434-7b9747fedb49 00:47:24.815 --> 00:47:26.630 we all want a clean, safe environment. NOTE Confidence: 0.967947104 6b7d9b08-88d9-4597-8d83-83d4ec4b49fd 00:47:26.630 --> 00:47:28.695 Of course we do look at Florida. NOTE Confidence: 0.967947104 25f21619-c074-432f-866d-141962e6e34a 00:47:28.700 --> 00:47:30.026 How beautiful it is and we NOTE Confidence: 0.967947104 4bb31b97-3cd2-4a6f-83c3-6dc8026aa6b1 00:47:30.026 --> 00:47:31.440 want to keep it that way. NOTE Confidence: 0.967947104 8fe0203e-c4bd-4a45-9b63-e64e48e52649 00:47:31.440 --> 00:47:33.630 But but should our bankers be NOTE Confidence: 0.967947104 5ea0ec1c-1994-408a-a5fe-60b64f9e938a 00:47:33.630 --> 00:47:36.150 telling you know their customers hey? NOTE Confidence: 0.967947104 d05f955b-8d2b-48d5-b77c-171ae63ed1f5 00:47:36.150 --> 00:47:38.100 Don't invest here because it's not NOTE Confidence: 0.967947104 007544c7-50fd-4021-b717-60da0fb267d6 00:47:38.100 --> 00:47:41.058 green or I will not lend you money NOTE Confidence: 0.967947104 3219d17e-48db-4d2c-94f1-4d5f838a5e2b 00:47:41.058 --> 00:47:43.043 because you're not agreeing company. NOTE Confidence: 0.967947104 b5cb25af-aeb6-4a38-be9d-6552c3ef54df 00:47:43.050 --> 00:47:46.074 I don't think that's our role now you know, NOTE Confidence: 0.967947104 75876025-8654-4204-b640-6cba7f09232c 00:47:46.080 --> 00:47:47.830 do we want polluters and all that? NOTE Confidence: 0.967947104 d370d13f-2350-452c-a4d3-dbe5f95eb144 00:47:47.830 --> 00:47:49.638 No, of course not. NOTE Confidence: 0.967947104 b4350e07-ac09-4ded-bd61-3fb1559bd832 00:47:49.638 --> 00:47:52.706 But as long as it's a legal NOTE Confidence: 0.967947104 de346d55-4211-4d5a-81fe-5af566e800fd 00:47:52.706 --> 00:47:55.470 company and a legal industry, NOTE Confidence: 0.967947104 c4f30c32-d50e-4196-b93c-d823d832c2ca 00:47:55.470 --> 00:47:57.535 I think our bankers have to use NOTE Confidence: 0.967947104 c464b8d9-d7b6-4f29-8dd2-f11a9859ec69 00:47:57.535 --> 00:47:59.530 that at the end of the day, NOTE Confidence: 0.967947104 b8f2d3dd-59c4-43b6-b942-9f98f1d1fafe 00:47:59.530 --> 00:48:02.506 as the barometer and the ultimate test on NOTE Confidence: 0.967947104 a97b904d-02a6-49ed-9297-5b27b1fd2494 00:48:02.506 --> 00:48:05.457 whether they should deal with that customer. NOTE Confidence: 0.967947104 2eed8805-8270-4028-a1fb-54af9f317b86 00:48:05.460 --> 00:48:06.346 I obviously, NOTE Confidence: 0.967947104 5eaccb4d-1b71-420c-af56-08bfa81f6536 00:48:06.346 --> 00:48:08.118 if an industry or. NOTE Confidence: 0.967947104 84ce37a4-0726-4f07-830d-3d90f9646de7 00:48:08.120 --> 00:48:10.556 Or or profession is not legal. NOTE Confidence: 0.967947104 311c50af-b6e5-49f3-b422-091f59516a20 00:48:10.560 --> 00:48:12.036 We're not going to bank them. NOTE Confidence: 0.967947104 d38c5558-ca36-44b6-86ef-91ab46b22c93 00:48:12.040 --> 00:48:13.318 We're not going to bank them. NOTE Confidence: 0.967947104 16ee14c3-e3e7-4732-82a4-3345fbbef115 00:48:13.320 --> 00:48:14.580 We're not going to lend the money. NOTE Confidence: 0.967947104 4d5068d5-2c6f-4e24-9858-604fc38800d4 00:48:14.580 --> 00:48:16.272 We're not going to advise them in any way, NOTE Confidence: 0.967947104 082c4560-24ba-47c4-9247-4cba501cf953 00:48:16.280 --> 00:48:17.483 shape, or form. NOTE Confidence: 0.967947104 9b738feb-b7af-4e70-939a-f48ecbbb09af 00:48:17.483 --> 00:48:20.290 But to put that on the shoulders NOTE Confidence: 0.967947104 419872bd-b678-4dee-a4c5-90d1081e1283 00:48:20.382 --> 00:48:23.126 of bankers is a cop out and a NOTE Confidence: 0.967947104 fa0cccf1-1fc7-4f0f-83c4-00541d5ac8fa 00:48:23.126 --> 00:48:26.186 kicking the can away from our NOTE Confidence: 0.967947104 2254f0aa-3ce1-4561-9052-33e1690ad3c6 00:48:26.186 --> 00:48:27.330 respective governments. NOTE Confidence: 0.967947104 5cb20747-fd0d-40b6-9428-8ae55a69cff2 00:48:27.330 --> 00:48:29.010 A very clear statement there, NOTE Confidence: 0.375557494 9655e2f2-31d7-4b4e-a6af-a3b665537f60 00:48:29.010 --> 00:48:30.450 which, uh, uh, Alex, uh, NOTE Confidence: 0.375557494 68db19f5-ebb3-443d-a7ba-848f782f823d 00:48:30.450 --> 00:48:31.818 probably explains why. NOTE Confidence: 0.375557494 74a88e57-0ce1-41ea-a679-fda7c8a71984 00:48:31.818 --> 00:48:34.030 Uhm, uh, I won't say you're popular. NOTE Confidence: 0.375557494 c4d54d80-6651-4f10-848f-ec9a5676857c 00:48:34.030 --> 00:48:34.855 Well, you're popular, NOTE Confidence: 0.375557494 e6169ffb-618e-4c1b-adec-9465a3655fbd 00:48:34.855 --> 00:48:35.955 popular with some politicians NOTE Confidence: 0.375557494 e5e4b531-550f-4903-bdf7-e802a7340fcd 00:48:35.955 --> 00:48:37.440 when you go to Washington. NOTE Confidence: 0.375557494 a98e1982-375a-42d5-a0f5-447a65aab391 00:48:37.440 --> 00:48:39.580 Now, Alex, everyone kindly offered NOTE Confidence: 0.375557494 3c99214b-e9f6-4c9a-af99-dba9786ebe2d 00:48:39.580 --> 00:48:42.907 to extend his time yes beyond the one NOTE Confidence: 0.375557494 79f38862-d87e-4efd-9990-162e23e0ce1b 00:48:42.907 --> 00:48:45.483 hour and I've just seen Danny that NOTE Confidence: 0.375557494 20d444fb-1edf-474a-af4f-bb64cdc18032 00:48:45.565 --> 00:48:47.931 on my screen at least it's popped NOTE Confidence: 0.375557494 ed764cf0-a184-4655-9f03-4ac1d897d342 00:48:47.931 --> 00:48:50.402 up that our our link will terminate. NOTE Confidence: 0.375557494 4f0d30df-e0ff-48bd-a03e-ea18744fa4f6 00:48:50.402 --> 00:48:52.580 It'll be about four minutes now NOTE Confidence: 0.375557494 d8e8a98f-65ea-438b-86d5-d6ff8a050f96 00:48:52.652 --> 00:48:54.470 I'll be able to extend that. NOTE Confidence: 0.375557494 5d3ede37-27df-42ab-ab41-3b8a51eb5673 00:48:54.470 --> 00:48:57.082 Danny yeah, it's not going to end, it's just. NOTE Confidence: 0.375557494 c367c1ac-883c-415e-9a21-06d9e2ea159e 00:48:57.082 --> 00:48:58.810 And just to say that the hours come NOTE Confidence: 0.375557494 10a4c043-42c0-48dc-9bcd-735eca2d99ed 00:48:58.858 --> 00:49:00.630 into to a close, but it's a very cool. NOTE Confidence: 0.375557494 a19ee382-75e0-4c1d-97dc-25eb5120e827 00:49:00.630 --> 00:49:01.734 The recording will continue NOTE Confidence: 0.375557494 06db8c5f-0ef2-447a-89c0-8ca375f284e3 00:49:01.734 --> 00:49:03.390 for those who aren't here yet. NOTE Confidence: 0.375557494 a8d0909c-ab72-4593-832d-af89c05a03fd 00:49:03.390 --> 00:49:05.166 Well, but thank you. NOTE Confidence: 0.375557494 cdde2c89-4a19-439b-9deb-d2445c1cd26b 00:49:05.166 --> 00:49:08.328 OK, now there's another hand up up. NOTE Confidence: 0.375557494 04a365c1-ede8-4b52-8179-fe748d91cbb9 00:49:08.330 --> 00:49:10.031 It's a bit like a classroom hands NOTE Confidence: 0.375557494 0ac52e7e-7b16-4aac-a802-9b170b90bd9c 00:49:10.031 --> 00:49:12.229 up in the classroom and Matt Allen, NOTE Confidence: 0.375557494 5ed8a47a-1389-4591-b168-b978e2cb7f7e 00:49:12.230 --> 00:49:14.100 another academic colleague from the NOTE Confidence: 0.375557494 e4729b69-2e7a-4bdc-944c-5d9fc9763e48 00:49:14.100 --> 00:49:15.999 Business School, has a question. NOTE Confidence: 0.375557494 fffed445-9b5b-486e-8234-3caf776188a9 00:49:15.999 --> 00:49:18.226 Go ahead Matt. Thanks Steven and May. NOTE Confidence: 0.375557494 179b1702-02d7-466d-9c94-593f01e59e86 00:49:18.226 --> 00:49:19.840 Thanks Alex for your presentation and NOTE Confidence: 0.375557494 154dbf20-598a-4fd1-8764-d8c06b1ccfcf 00:49:19.886 --> 00:49:21.587 your answers that you've given so far. NOTE Confidence: 0.375557494 9824310f-69cc-4bf2-921e-0ca854ad67d0 00:49:21.590 --> 00:49:23.098 I've really enjoyed listening NOTE Confidence: 0.375557494 ff401958-b934-456a-9245-5c5f6e3c1770 00:49:23.098 --> 00:49:25.360 to what you've had to say. NOTE Confidence: 0.375557494 39ae15f3-2c97-4a38-b277-71e08526374e 00:49:25.360 --> 00:49:26.544 Sort of teach strategy, NOTE Confidence: 0.375557494 5e4bf64a-9725-4195-9214-dfb460eff1fa 00:49:26.544 --> 00:49:29.009 so I wondered if you could say a NOTE Confidence: 0.375557494 62b0b447-2a3f-459b-87a5-6d5029b1e7a5 00:49:29.009 --> 00:49:30.875 little bit more about what's driving NOTE Confidence: 0.375557494 bb9230c3-9ef0-48ff-a381-ae190430df5b 00:49:30.880 --> 00:49:32.536 the mergers in the banking industry, NOTE Confidence: 0.375557494 b44e51fa-9db5-4c10-88aa-76c04d49b7a8 00:49:32.540 --> 00:49:33.919 and also if there are any other NOTE Confidence: 0.375557494 c26486ec-9bca-40ba-8bb4-e7c68849279e 00:49:33.919 --> 00:49:35.040 tips that you might have, NOTE Confidence: 0.375557494 31cea77e-977a-438c-9eb9-ea6064d8d907 00:49:35.040 --> 00:49:37.574 but people who work in the industry NOTE Confidence: 0.375557494 665ddfc4-dab1-4f83-9fe2-3ac207be26cd 00:49:37.580 --> 00:49:38.930 in addition to you know, NOTE Confidence: 0.375557494 6ab79810-4353-484e-a77a-bafb46b9dc72 00:49:38.930 --> 00:49:41.260 making sure that they maintain NOTE Confidence: 0.375557494 530422c4-4d19-404d-b224-f4c362c18676 00:49:41.260 --> 00:49:43.124 and extend their networks. NOTE Confidence: 0.375557494 7b096f9a-e7fa-4a3a-b944-a481a5335292 00:49:43.130 --> 00:49:44.069 You know what? NOTE Confidence: 0.375557494 6b9379d8-9a64-4d26-a644-ab54e6883237 00:49:44.069 --> 00:49:45.941 The skills they might be thinking NOTE Confidence: 0.375557494 cfa1717a-e716-4848-afd2-b7dea83137d2 00:49:45.941 --> 00:49:47.747 about in quite acquiring or what NOTE Confidence: 0.375557494 b5bae3b8-9f77-4a7a-b93d-0fd509da8c0f 00:49:47.747 --> 00:49:49.797 might be good for them to acquire. NOTE Confidence: 0.375557494 8345a78e-d48a-4837-9054-be43e583d186 00:49:49.800 --> 00:49:52.419 If there are quite a few sort of mergers NOTE Confidence: 0.375557494 d8911990-dd4c-4a4a-8beb-ba5151d55e3e 00:49:52.419 --> 00:49:54.357 acquisitions going on within the industry, NOTE Confidence: 0.375557494 253a8cba-a4cc-43ce-81d1-1a8a489a67cf 00:49:54.360 --> 00:49:55.638 you know Mac, NOTE Confidence: 0.375557494 f50a9d27-bf54-4884-97fb-7816561db66f 00:49:55.638 --> 00:49:58.458 excellent question and and and this is 1. NOTE Confidence: 0.375557494 870781da-e8a3-40c3-9e88-73a751093371 00:49:58.460 --> 00:50:01.250 This is one you don't learn in in school. NOTE Confidence: 0.375557494 c5589563-dff8-46f7-be54-5fc4796f580c 00:50:01.250 --> 00:50:02.310 I mean, NOTE Confidence: 0.375557494 3e4444ca-b79f-4146-ad24-593998df8160 00:50:02.310 --> 00:50:05.429 there's so many subjects that you NOTE Confidence: 0.375557494 3adecfd1-36a0-4a3b-9134-7ddc234f0b9c 00:50:05.429 --> 00:50:08.243 know Steven and his colleagues are NOTE Confidence: 0.375557494 c5f94529-1edc-49ac-a004-c80caa8a2272 00:50:08.243 --> 00:50:11.135 trying to infuse onto you and and NOTE Confidence: 0.375557494 5c9242c4-de5a-4bc5-8dde-11123deb0075 00:50:11.135 --> 00:50:14.530 and this is one that you know in the NOTE Confidence: 0.375557494 61de0c4e-b521-4579-902f-f3fbfdc53333 00:50:14.530 --> 00:50:17.259 school of Hard Knocks you learn if NOTE Confidence: 0.375557494 36dcba69-5f00-49ce-8078-0632d475fef6 00:50:17.259 --> 00:50:20.230 you've been to a mergers and acquisition and. NOTE Confidence: 0.375557494 69a6ed9b-ffa2-4837-80a2-77c16318306d 00:50:20.230 --> 00:50:21.966 And you were the one left out NOTE Confidence: 0.375557494 17a12a7f-317e-4caf-a814-53ce5b1c4102 00:50:21.966 --> 00:50:23.210 out on the street. NOTE Confidence: 0.375557494 6de304bf-917b-4b59-aef5-34216f02c3ef 00:50:23.210 --> 00:50:26.354 You realize that it does take a village, NOTE Confidence: 0.375557494 54f9130a-5cfa-4168-94b0-97d735dd767d 00:50:26.360 --> 00:50:27.512 you know. NOTE Confidence: 0.375557494 b286489f-2a96-4052-8cf3-09b9cbeb6436 00:50:27.512 --> 00:50:31.900 No man, no woman is an island to themselves. NOTE Confidence: 0.375557494 e9d36f57-fb4c-436e-aa38-3471d571b776 00:50:31.900 --> 00:50:33.835 You've got to have relationships NOTE Confidence: 0.375557494 b55480c0-64ca-4ecc-8bec-ae1ba201a34f 00:50:33.835 --> 00:50:34.996 in this world, NOTE Confidence: 0.375557494 bde7c072-0c59-424a-8de2-85dbaf68f986 00:50:35.000 --> 00:50:37.970 so I would encourage you to get involved in NOTE Confidence: 0.375557494 cc61140a-3b73-40b0-8aef-3d56af567d3f 00:50:37.970 --> 00:50:40.818 groups like the Florida Bankers Association. NOTE Confidence: 0.375557494 1821a72b-7ce2-482a-ad43-a125e2a5af3c 00:50:40.820 --> 00:50:42.835 You know whether it's the NOTE Confidence: 0.375557494 3ead4651-7aee-4b14-80b1-060a332530ef 00:50:42.835 --> 00:50:44.044 British Bankers Association, NOTE Confidence: 0.375557494 33ed8ad8-f14e-4dc8-b642-aa532c02222d 00:50:44.050 --> 00:50:47.308 whether it's the alumni this class, NOTE Confidence: 0.375557494 00daa9cc-235c-4776-add9-dcf5adb68b3d 00:50:47.310 --> 00:50:48.300 this class, NOTE Confidence: 0.375557494 4ec100d6-3e81-4de8-934d-2dc52d418df9 00:50:48.300 --> 00:50:50.280 staying in touch together, NOTE Confidence: 0.375557494 34f0e721-b97a-4769-84d9-4436c0c55527 00:50:50.280 --> 00:50:53.676 I'm helping a student now who's NOTE Confidence: 0.375557494 bea08bdf-dc85-4507-9c20-1df86718f420 00:50:53.676 --> 00:50:56.416 a Bangor University graduate in NOTE Confidence: 0.375557494 cfb53d7f-9d6e-42dd-8522-59ab6c09e0da 00:50:56.416 --> 00:50:59.055 our industry to to get a job. NOTE Confidence: 0.375557494 91769bf9-b577-4f55-8478-76aaeefcbfdb 00:50:59.060 --> 00:51:01.230 Somewhere else within his bank, NOTE Confidence: 0.375557494 7b9c90b7-2f03-4daa-949c-e8433a15113a 00:51:01.230 --> 00:51:03.654 and I'm using my contacts here in the NOTE Confidence: 0.375557494 2c81b4f4-5b34-421f-b0b4-6632dbe3ab8c 00:51:03.654 --> 00:51:05.436 United States to help him because NOTE Confidence: 0.375557494 d89518cf-8e17-4aaf-9717-7eff0e66b060 00:51:05.436 --> 00:51:07.350 he has stayed in touch with me. NOTE Confidence: 0.375557494 d5fa751d-1b28-445e-8d3c-33c49b6c2096 00:51:07.350 --> 00:51:11.436 You know, we had a student. NOTE Confidence: 0.375557494 d1a8f15b-abd9-417e-96b5-f6f3848dff7f 00:51:11.440 --> 00:51:13.340 Who lives in Liverpool now? NOTE Confidence: 0.375557494 76b4982d-6028-4282-81fa-d22b88a7b4a2 00:51:13.340 --> 00:51:14.255 He's practicing law. NOTE Confidence: 0.375557494 743a257d-08ef-4c3d-9f3a-788699f93ddf 00:51:14.255 --> 00:51:15.780 He was a law graduate. NOTE Confidence: 0.375557494 fa88f9f8-6a76-453a-a4ba-61c1c2a8c67b 00:51:15.780 --> 00:51:18.092 He spent a week with me in Washington NOTE Confidence: 0.375557494 a3308d40-2998-425f-800a-bab266bbb7ef 00:51:18.092 --> 00:51:20.117 and I invited him because we NOTE Confidence: 0.375557494 22f08eab-fd68-4755-a54b-97d1cf093a09 00:51:20.117 --> 00:51:22.533 stayed in contact and I took him NOTE Confidence: 0.375557494 790d6475-e9e1-4efa-be70-e4781b682c79 00:51:22.533 --> 00:51:24.514 to our Congress and he met many NOTE Confidence: 0.375557494 0ce759b2-a438-4071-a969-36a327d87107 00:51:24.514 --> 00:51:26.229 of our Members of Parliament. NOTE Confidence: 0.375557494 1f8d8f07-ff15-4887-99f7-adb3107eefd0 00:51:26.229 --> 00:51:27.378 So you know, NOTE Confidence: 0.913700808181818 892f3d2a-77be-473e-8513-44b5ff5ab507 00:51:27.380 --> 00:51:29.180 staying in touch with people NOTE Confidence: 0.913700808181818 0541f013-70d7-47e6-bd8b-ece6295655d5 00:51:29.180 --> 00:51:31.320 is number 1 and reaching out. NOTE Confidence: 0.913700808181818 385b2c8b-5cf9-4e28-9cc1-f0463dcb21ae 00:51:31.320 --> 00:51:33.420 You know meeting colleagues and NOTE Confidence: 0.913700808181818 3d95c859-5e79-4fbd-af17-729009cb05f1 00:51:33.420 --> 00:51:36.084 usually these are at, you know. NOTE Confidence: 0.913700808181818 6ac08f00-b4af-45a2-96ac-01380738fd79 00:51:36.084 --> 00:51:38.052 I've worked with the NOTE Confidence: 0.913700808181818 f4dd4cb5-d4dd-49e7-970f-8aba1045a2ff 00:51:38.052 --> 00:51:39.528 Tanzanian Bankers Association, NOTE Confidence: 0.913700808181818 eefd393c-3bb3-4c12-947e-74a0886bab6c 00:51:39.530 --> 00:51:41.598 the Kenyon Bankers Association, NOTE Confidence: 0.913700808181818 b0dd511c-840c-4499-afa8-9b447896d2d2 00:51:41.598 --> 00:51:44.714 the wand and Bankers Association, you know, NOTE Confidence: 0.913700808181818 ad54ccef-13bf-4ae1-b417-e8addaa3d94b 00:51:44.714 --> 00:51:46.810 and and they have meetings and I would NOTE Confidence: 0.913700808181818 a9bdb37e-db38-48ca-99e4-e07198f687e4 00:51:46.871 --> 00:51:48.839 encourage you to get involved there. NOTE Confidence: 0.913700808181818 7970393f-4e80-4ded-85a6-d8b5eb55590d 00:51:48.840 --> 00:51:50.605 And that's where you meet NOTE Confidence: 0.913700808181818 f1ea8aca-48f2-43f8-bf86-a5001ff3495c 00:51:50.605 --> 00:51:52.370 people in your own profession. NOTE Confidence: 0.913700808181818 6e1db957-71b0-45da-b97a-a2a2997d5825 00:51:52.370 --> 00:51:55.565 If you're not a banker and then in other NOTE Confidence: 0.913700808181818 555d0f94-8ae8-4ae8-864d-35a02ce20c8d 00:51:55.565 --> 00:51:58.240 areas in other professional groups, NOTE Confidence: 0.913700808181818 9bcc1c57-9540-4ffa-974b-a94dde46a984 00:51:58.240 --> 00:52:00.837 so that's important as why do we NOTE Confidence: 0.913700808181818 4966d274-e0db-488e-ad05-2962b863836a 00:52:00.837 --> 00:52:03.070 continue to have M&A's in our industry? NOTE Confidence: 0.913700808181818 05331fe5-cda2-4500-84d0-f650c55fc920 00:52:03.070 --> 00:52:06.590 Well, because banks always have the dilemma. NOTE Confidence: 0.913700808181818 474f56b5-5edf-477b-83b1-bc38fa20c5e3 00:52:06.590 --> 00:52:09.614 How do I increase my footprint and NOTE Confidence: 0.913700808181818 8b39264d-3dcb-46ec-94f9-09fe0533812d 00:52:09.614 --> 00:52:11.323 market share in a marketplace? NOTE Confidence: 0.913700808181818 7e56d905-8eb9-47e9-80c7-45097170a9a5 00:52:11.323 --> 00:52:13.290 They have two ways of doing it. NOTE Confidence: 0.913700808181818 934dc7dc-34ff-4735-8254-325ce3953683 00:52:13.290 --> 00:52:15.480 De Novo branching of just opening NOTE Confidence: 0.913700808181818 8b8348d6-442b-42bc-9c7e-4fad3d6e98a4 00:52:15.480 --> 00:52:17.370 up new branches a in a, NOTE Confidence: 0.913700808181818 8ac3cac2-01a6-414e-8759-00ef29feaf12 00:52:17.370 --> 00:52:18.687 in a community, NOTE Confidence: 0.913700808181818 c3411900-f78b-46f1-9dc5-edf0cd963494 00:52:18.687 --> 00:52:21.321 or buying someone else and getting NOTE Confidence: 0.913700808181818 20630939-a25d-4ccd-a5dc-e0fd80f283d2 00:52:21.321 --> 00:52:23.149 that footprint instantaneously NOTE Confidence: 0.913700808181818 c94a514d-b939-4d18-b4b3-637f22a8b408 00:52:23.149 --> 00:52:25.757 by buying someone else. NOTE Confidence: 0.913700808181818 14bacb82-cdc5-4b45-810d-90b89f30c4e5 00:52:25.760 --> 00:52:27.878 And the latter is usually how NOTE Confidence: 0.913700808181818 498383cf-8b34-476b-851a-43889cdc2abf 00:52:27.878 --> 00:52:29.790 most banks choose to do it, NOTE Confidence: 0.913700808181818 2259a808-9631-4617-b7b7-538ab3feff8e 00:52:29.790 --> 00:52:31.185 even though that's a very NOTE Confidence: 0.913700808181818 c7b4d564-05df-49cf-bc09-630be9b3a75a 00:52:31.185 --> 00:52:32.580 expensive way of doing it. NOTE Confidence: 0.913700808181818 1613fc68-5018-4a7c-88f1-6d37e1e81229 00:52:32.580 --> 00:52:37.214 So just stay in touch with people. NOTE Confidence: 0.913700808181818 a04f55dd-1aef-437a-b7eb-a79392406788 00:52:37.220 --> 00:52:38.428 M&A's are gonna happen. NOTE Confidence: 0.913700808181818 bac86039-2768-478f-968d-39c01433b19c 00:52:38.428 --> 00:52:40.240 They will continue to happen and NOTE Confidence: 0.913700808181818 8fa43ab6-1d27-4c46-9532-3998126593d2 00:52:40.298 --> 00:52:42.078 it's personally rewarding to you. NOTE Confidence: 0.913700808181818 cff1e722-dedf-4f50-b81e-300a5e3d135e 00:52:42.080 --> 00:52:43.936 Create new friendships, uh, NOTE Confidence: 0.913700808181818 cccbac3d-2758-4d58-9bb2-4c1db0a320b4 00:52:43.936 --> 00:52:44.907 and, uh, NOTE Confidence: 0.913700808181818 9c887717-d028-4067-8d7c-fff023d7b0cf 00:52:44.907 --> 00:52:48.456 and and and a broader social network. NOTE Confidence: 0.913700808181818 357a0f79-5092-405c-81c4-6026994ea8b9 00:52:48.460 --> 00:52:49.488 And by the way, NOTE Confidence: 0.913700808181818 2a17a2ab-6e61-42b4-9f8a-5c2f8a565029 00:52:49.488 --> 00:52:51.680 it's not just for you to get help, NOTE Confidence: 0.913700808181818 c21422b6-f015-4af4-b0d4-80888946fcfd 00:52:51.680 --> 00:52:54.506 it's also for you to help others as well. NOTE Confidence: 0.913700808181818 b6eccb30-4533-4c88-9c5d-72cf78640552 00:52:54.510 --> 00:52:56.638 And you may be the one aiding others, NOTE Confidence: 0.913700808181818 64696324-02c6-4cfc-acf3-49976125a971 00:52:56.640 --> 00:52:57.888 so that's a good thing too. NOTE Confidence: 0.892924256666667 370fbfec-d961-4b82-b19a-83a3efe22b94 00:52:59.930 --> 00:53:00.382 Thanks, Alex. NOTE Confidence: 0.892924256666667 0cc6cf37-2a1f-4907-8be3-d9b5f697f8e0 00:53:00.382 --> 00:53:01.964 There's a couple of questions come up. NOTE Confidence: 0.892924256666667 057971ac-b29e-42b4-ada8-b83f9d4b79bb 00:53:01.970 --> 00:53:04.483 One of them from Hidili and says NOTE Confidence: 0.892924256666667 fe8adfc8-1537-4389-baff-443be397e840 00:53:04.483 --> 00:53:06.189 with respect to entrepreneurs NOTE Confidence: 0.892924256666667 d33f1095-1d39-4361-a44e-e031406ee631 00:53:06.189 --> 00:53:08.954 entrepreneurs seeking capital to fund NOTE Confidence: 0.892924256666667 77fd7c4e-b7fd-4eac-a861-78117f297624 00:53:08.954 --> 00:53:11.919 their projects in your own view, NOTE Confidence: 0.892924256666667 b8e9fce0-7239-4677-9531-f8a569ee6821 00:53:11.920 --> 00:53:14.380 is it more feasible to approach NOTE Confidence: 0.892924256666667 ef2b36cf-4b8c-4a38-847a-f7557140d14a 00:53:14.380 --> 00:53:16.942 a sources other than banks due NOTE Confidence: 0.892924256666667 2acd0242-7ad0-4e42-b8c0-37c1125abc0a 00:53:16.942 --> 00:53:19.032 to the strict criteria required NOTE Confidence: 0.892924256666667 bbd88311-d97f-42cc-b198-d1220498510d 00:53:19.032 --> 00:53:21.948 by banks in general for funding? NOTE Confidence: 0.892924256666667 3dfadad1-01cc-4237-8e55-266920baccb7 00:53:21.950 --> 00:53:23.790 You know, great question. NOTE Confidence: 0.892924256666667 0da4acc4-48c2-40d1-a574-04ce998ecf35 00:53:23.790 --> 00:53:25.630 And imagine Bill Gates, NOTE Confidence: 0.892924256666667 1dd14bd5-196d-45aa-83b1-0c2b76a9ce4b 00:53:25.630 --> 00:53:28.546 the founder of Microsoft along with NOTE Confidence: 0.892924256666667 3d9b8957-63b5-45bb-beda-04f321be9e97 00:53:28.546 --> 00:53:32.000 some of his friends and his parents. NOTE Confidence: 0.892924256666667 1111759c-11fd-42d2-838c-095e8f7e1dc2 00:53:32.000 --> 00:53:38.020 A car garage back you know 40 plus years ago. NOTE Confidence: 0.892924256666667 8c7d14b3-5878-4dc2-ac4f-d937a72a4e66 00:53:38.020 --> 00:53:40.162 Imagine if he went to get a loan at NOTE Confidence: 0.892924256666667 33139e7f-f7ea-40c8-b25b-d8e56b236536 00:53:40.162 --> 00:53:42.480 the bank and said and asked Mr Gates. NOTE Confidence: 0.892924256666667 8658b747-d3c6-4997-81b3-51da70a15aad 00:53:42.480 --> 00:53:44.330 You're you just dropped out NOTE Confidence: 0.892924256666667 f7612158-d554-4316-9701-b8f11f7b74ef 00:53:44.330 --> 00:53:45.440 of Harvard University. NOTE Confidence: 0.892924256666667 cbffd741-d1fe-4030-8519-01f777dc95e9 00:53:45.440 --> 00:53:48.854 You're you're 20 years old and this NOTE Confidence: 0.892924256666667 0de0a973-5a2c-4cde-a10f-95bcbc3fb38e 00:53:48.854 --> 00:53:51.926 is software that you're creating now. NOTE Confidence: 0.892924256666667 f6515752-caca-4ce3-8449-6ce37697e56e 00:53:51.926 --> 00:53:55.814 Is that soft? Do I wear that softly? NOTE Confidence: 0.892924256666667 f8088461-690d-4ad2-9e22-81f286afac44 00:53:55.820 --> 00:53:57.400 Is that what this is? NOTE Confidence: 0.892924256666667 ce1b9fac-1e6e-4dcc-a157-5f97f3845bc3 00:53:57.400 --> 00:53:58.890 And he said no, no, no, no. NOTE Confidence: 0.892924256666667 53f258a3-3d6c-4a98-999d-fdef11b9439f 00:53:58.890 --> 00:54:00.675 This is the brains that goes into NOTE Confidence: 0.892924256666667 9b9ba577-7f6e-465a-a93d-78df12e97cd6 00:54:00.675 --> 00:54:02.837 a computer that makes it operate. NOTE Confidence: 0.892924256666667 307161db-262f-439e-a452-15f357a785a7 00:54:02.840 --> 00:54:05.619 That's what I'm working on in my NOTE Confidence: 0.892924256666667 5a461e0c-2ed7-4b79-9aec-580bc3c35892 00:54:05.619 --> 00:54:08.344 parents garage and I need $100,000 loan. NOTE Confidence: 0.892924256666667 8fb2e979-75fa-4b4c-8fcc-0c749e6b590a 00:54:08.344 --> 00:54:09.820 Uh, you know? NOTE Confidence: 0.892924256666667 f5f8404a-f017-4c37-ac6e-e93080513f13 00:54:09.820 --> 00:54:12.430 Uh, so sometimes it's difficult NOTE Confidence: 0.892924256666667 27db82bb-3b53-4805-81d8-c01366ff7c8a 00:54:12.430 --> 00:54:15.999 for bankers to put this in a box, NOTE Confidence: 0.892924256666667 4e8a7883-c662-44f6-a64c-2c4e51717fe2 00:54:16.000 --> 00:54:18.660 but you gotta believe, look, NOTE Confidence: 0.892924256666667 c7f9cde9-6dd9-4e2f-9f2d-7e4f0d47e9d8 00:54:18.660 --> 00:54:21.760 one of the most richest. NOTE Confidence: 0.892924256666667 7953244f-cedc-44b6-82da-c490b3df1aa9 00:54:21.760 --> 00:54:24.368 Persons in the world. NOTE Confidence: 0.892924256666667 98388f83-d209-4a7f-83b8-a4df3414f3b6 00:54:24.370 --> 00:54:27.881 He's the owner of the Jacksonville Jaguars, NOTE Confidence: 0.892924256666667 2a1f4efd-13a6-4104-b8fd-31b0a8e39836 00:54:27.881 --> 00:54:29.987 which is a National Football League NOTE Confidence: 0.892924256666667 cff1a283-3a03-4163-8f2d-29f73fd3dcee 00:54:29.987 --> 00:54:32.648 team here in our City of Jacksonville, NOTE Confidence: 0.892924256666667 67d143b4-04c1-4f67-9d29-8dc5cf4d6f36 00:54:32.650 --> 00:54:33.123 FL. NOTE Confidence: 0.892924256666667 e0609415-cd42-4581-a83c-1dc8c108f497 00:54:33.123 --> 00:54:36.434 Mr Shack and Mr Chicken was an NOTE Confidence: 0.892924256666667 50f1e482-c15e-4a1e-ae79-4fa6f76bfb48 00:54:36.434 --> 00:54:38.958 engineering student from Pakistan at NOTE Confidence: 0.892924256666667 7f1a5962-8d0e-4c4d-affd-4fa5430c0dad 00:54:38.958 --> 00:54:42.590 the University of Illinois's in in in, NOTE Confidence: 0.892924256666667 3ae79109-73ed-43e0-926e-72205fdfdfc5 00:54:42.590 --> 00:54:44.998 in the state of Illinois's. NOTE Confidence: 0.892924256666667 58c8d7c4-5b97-4917-a2d0-80521ec42694 00:54:44.998 --> 00:54:46.070 Here in our state, NOTE Confidence: 0.892924256666667 ce7e19ac-f465-45fe-927d-7f1a888c2945 00:54:46.070 --> 00:54:48.262 so he went into Busey Bank and I NOTE Confidence: 0.892924256666667 b2b8655f-fd3f-422a-8257-2974b43ad39a 00:54:48.262 --> 00:54:50.518 know this 'cause I have lunch with NOTE Confidence: 0.892924256666667 8769e53f-0b2d-49cd-96d6-5641befa56ac 00:54:50.518 --> 00:54:52.612 the Board of Directors at Busey NOTE Confidence: 0.892924256666667 6cf2c56d-2829-4839-86b0-399db4077d13 00:54:52.612 --> 00:54:54.699 Bank in Champaign, IL's and they. NOTE Confidence: 0.892924256666667 ecbb2772-251d-4184-b459-5d52e6ffbfd6 00:54:54.699 --> 00:54:56.517 They continue their friendship with Mr. NOTE Confidence: 0.892924256666667 d6ea3601-44f1-4fa8-86a9-eb79470be152 00:54:56.520 --> 00:54:57.302 Shere Khan, NOTE Confidence: 0.892924256666667 15d331e0-3e01-44f2-a6bb-df8b6da801f0 00:54:57.302 --> 00:54:59.648 who's again one of the wealthiest NOTE Confidence: 0.892924256666667 f266b864-57fa-48cf-9f9b-c3d6bf4577d9 00:54:59.648 --> 00:55:01.220 people in the world. NOTE Confidence: 0.892924256666667 97d003d5-2975-4338-8163-333065ce8a35 00:55:01.220 --> 00:55:04.265 Here and uh and and and globally. NOTE Confidence: 0.892924256666667 fd6565ec-7566-4ecb-b0f6-5459b829c525 00:55:04.270 --> 00:55:04.743 Uh, NOTE Confidence: 0.892924256666667 dff23d83-2224-405e-b843-b5faa6311cee 00:55:04.743 --> 00:55:08.238 and he went in Steven to ask for a NOTE Confidence: 0.892924256666667 c66cb064-952e-4ea3-a8c3-cbd00726b0ab 00:55:08.238 --> 00:55:11.058 loan because he had an idea for a car part. NOTE Confidence: 0.892924256666667 511e47c4-a6a9-432f-b7b3-7788d3ae65ee 00:55:11.060 --> 00:55:13.390 So here's an engineering student NOTE Confidence: 0.892924256666667 bd5f5689-2402-4309-90f1-675873543880 00:55:13.390 --> 00:55:16.340 from Pakistan walking into a locally NOTE Confidence: 0.892924256666667 d8924315-9df6-43cb-8dfb-6d19ddb17df4 00:55:16.340 --> 00:55:19.400 owned community bank in Champaign, IL's. NOTE Confidence: 0.892924256666667 a2242bd2-d271-40b5-8b0b-0e2fe1782bff 00:55:19.400 --> 00:55:20.540 And guess what? NOTE Confidence: 0.892924256666667 f9a4be42-97fc-4e36-9e34-a5da5ac7b898 00:55:20.540 --> 00:55:22.702 They gave him the loan because NOTE Confidence: 0.892924256666667 d1f9572e-aca1-4400-bfe8-9d455c5a343d 00:55:22.702 --> 00:55:24.274 they believed in him and they NOTE Confidence: 0.892924256666667 390db1bb-88c4-40f9-814b-d5102e838d2a 00:55:24.274 --> 00:55:25.410 believed in his honor. NOTE Confidence: 0.892924256666667 08ae11a3-6d17-4b11-b8f4-6b1c22a4e587 00:55:25.410 --> 00:55:26.092 His idea, NOTE Confidence: 0.892924256666667 089e2be5-1d6b-445e-a710-d2e9c3d7594b 00:55:26.092 --> 00:55:28.138 and that's what I would encourage NOTE Confidence: 0.892924256666667 6c834940-4869-48ae-8285-e5b48766144c 00:55:28.138 --> 00:55:30.186 all bankers to keep an open mind. NOTE Confidence: 0.892924256666667 355be35b-fdf0-47a9-90fb-439ccb1a5565 00:55:30.190 --> 00:55:32.410 Mr Chicken still keeps accounts there. NOTE Confidence: 0.892924256666667 528ad08c-8197-4a0c-af6f-cde2c9037ed8 00:55:32.410 --> 00:55:34.398 Now he's got banks monies and global NOTE Confidence: 0.892924256666667 b88b296c-4d2d-42c9-8c07-1adb28cc9825 00:55:34.398 --> 00:55:36.589 banks around the world and he's you know, NOTE Confidence: 0.892924256666667 061b70d8-bc26-4e38-bc2e-14c99a4914f5 00:55:36.590 --> 00:55:37.763 melted mega wealthy. NOTE Confidence: 0.892924256666667 e8b23a84-3b52-4ea2-ba6d-78bb762ee11c 00:55:37.763 --> 00:55:40.500 But he still believes in that bank NOTE Confidence: 0.892924256666667 cd50c7be-1c77-4bdb-a1a5-c51c9b51b13c 00:55:40.578 --> 00:55:42.998 and visits that bank occasionally, NOTE Confidence: 0.892924256666667 60e25b3f-5380-441a-86ff-03b32659805e 00:55:43.000 --> 00:55:45.370 because that's who gave him. NOTE Confidence: 0.892924256666667 f67e3f4a-c213-453c-8c6d-3ac4f6eac13c 00:55:45.370 --> 00:55:46.152 His start, NOTE Confidence: 0.892924256666667 bc549838-1980-464c-a7fa-bf5b1883a625 00:55:46.152 --> 00:55:48.889 they believed in him so believe in NOTE Confidence: 0.892924256666667 680f3beb-9d48-41a8-bd3b-e194518d501a 00:55:48.889 --> 00:55:51.270 your customers, get to know them, NOTE Confidence: 0.892924256666667 e048c55b-2060-4b08-a32f-61dc282b283f 00:55:51.270 --> 00:55:52.670 get to know their ideas. NOTE Confidence: 0.892924256666667 cb3e021d-d6f3-4d3f-9fd5-cefc22d26209 00:55:52.670 --> 00:55:54.790 Think out of the box. NOTE Confidence: 0.892924256666667 32284bbd-1730-46a0-9f78-1398b6d26575 00:55:54.790 --> 00:55:55.378 But yes, NOTE Confidence: 0.892924256666667 bf2074f9-067e-43f4-968a-18cfc0730dab 00:55:55.378 --> 00:55:57.142 it is difficult in our industry NOTE Confidence: 0.892924256666667 4e2fa7ff-5cab-47de-9273-953cae8a7540 00:55:57.142 --> 00:55:58.504 because we're well regulated and NOTE Confidence: 0.892924256666667 94464f61-0eb1-4fc3-9d24-cc76c25eb324 00:55:58.504 --> 00:56:00.774 the and at the end of the day your NOTE Confidence: 0.892924256666667 c8fc18fd-1c3d-4a30-89a3-4b067acc728e 00:56:00.774 --> 00:56:02.643 examiners are going to go into your NOTE Confidence: 0.892924256666667 2f25c30d-6e8f-46c2-aaaa-ecafcf03f5f1 00:56:02.643 --> 00:56:04.896 bank and look at your loan portfolios NOTE Confidence: 0.892924256666667 222f1d1e-b7c6-48dc-8a7f-f8016cb72fb8 00:56:04.896 --> 00:56:07.598 and say why did you make this loan? NOTE Confidence: 0.892924256666667 53a7c86b-a6ec-4a94-a274-541d4c687295 00:56:07.600 --> 00:56:09.316 And you gotta explain that so, NOTE Confidence: 0.892924256666667 4e9b5612-649d-444c-9949-65707f835681 00:56:09.320 --> 00:56:10.940 but keep it open mind. NOTE Confidence: 0.892924256666667 411cd965-5de4-457d-951a-dc3236b49806 00:56:10.940 --> 00:56:12.386 Great question though. NOTE Confidence: 0.892924256666667 42566865-ae98-4c94-98ca-c57b7f489155 00:56:12.386 --> 00:56:14.490 Great question and I I think NOTE Confidence: 0.892924256666667 013d887d-b697-4bef-8816-689d1af58125 00:56:14.490 --> 00:56:16.200 a great example that you gave NOTE Confidence: 0.891131631428571 0672ad92-5174-484a-ba17-d3a92809ef85 00:56:16.271 --> 00:56:19.060 of this of Mr. Chacon who goes was an engine. NOTE Confidence: 0.891131631428571 320af47e-03eb-4d58-b4dc-70e8f256bff7 00:56:19.060 --> 00:56:20.796 Sure engineering student Pakistan NOTE Confidence: 0.891131631428571 7d24cb94-9012-4bc1-9afe-1b5b9b0fc27b 00:56:20.796 --> 00:56:23.400 and somebody there could see merit NOTE Confidence: 0.891131631428571 b3003120-c2c0-4a44-8e51-b31ec8124a40 00:56:23.472 --> 00:56:25.387 beyond just doing the numbers. NOTE Confidence: 0.891131631428571 2942a030-546a-43ba-8d1d-9a6d1afce48c 00:56:25.390 --> 00:56:28.614 So it wasn't solely managing by the numbers. NOTE Confidence: 0.891131631428571 fde50852-1df9-41b1-bbee-a885636503b1 00:56:28.620 --> 00:56:31.091 There's a question that builds on something NOTE Confidence: 0.891131631428571 e72c8486-090e-4465-b9ac-baad678f4e04 00:56:31.091 --> 00:56:33.956 that you said you waved your mobile phone. NOTE Confidence: 0.891131631428571 b5d24302-6407-4a03-b10a-a551213903ec 00:56:33.960 --> 00:56:37.568 I'll wave mine. It's not a competition but. NOTE Confidence: 0.891131631428571 a12b5514-3a3d-40a7-873a-f9344bccc6de 00:56:37.570 --> 00:56:41.386 We we talk about digital banking and dumb. NOTE Confidence: 0.891131631428571 84b2f8aa-aee3-46ae-9892-b0676baa3635 00:56:41.390 --> 00:56:43.098 Of course, in many of the things NOTE Confidence: 0.891131631428571 f5865ee8-a99c-4668-a613-aa7357604255 00:56:43.098 --> 00:56:44.729 that we use our phones for, NOTE Confidence: 0.891131631428571 0615724e-747d-48fb-8980-286f188b024d 00:56:44.730 --> 00:56:48.864 we have friends and we've got many. You know, NOTE Confidence: 0.891131631428571 c36f601b-928c-4aec-94a7-734e389a2230 00:56:48.864 --> 00:56:50.518 I've got many followers and friends. No, NOTE Confidence: 0.891131631428571 dc79566c-6baa-4843-99cb-211baec79747 00:56:50.518 --> 00:56:52.114 actually you haven't got that many friends. NOTE Confidence: 0.891131631428571 5ef8971d-444c-4e96-b8cd-5056733834a8 00:56:52.120 --> 00:56:52.772 They're they're, NOTE Confidence: 0.891131631428571 b821ee4b-0716-4b92-91fb-fb8b97bc69e2 00:56:52.772 --> 00:56:53.750 they're just acquaintances. NOTE Confidence: 0.891131631428571 322ef02a-26a2-4e9a-b746-2b0614314d46 00:56:53.750 --> 00:56:57.068 And the question from Muhammad Adelabu is, NOTE Confidence: 0.891131631428571 552e1221-a62c-404b-a1ec-a359676bec4c 00:56:57.068 --> 00:57:00.110 could you say a little bit more about digital NOTE Confidence: 0.891131631428571 d629e922-ec5d-4cb1-89c6-ebd06d75c0da 00:57:00.186 --> 00:57:02.946 banking and how this is going to impact, NOTE Confidence: 0.891131631428571 123d4c06-f09d-443a-b81b-d059301b1bfd 00:57:02.950 --> 00:57:05.910 particularly with regard to relationships. NOTE Confidence: 0.891131631428571 c646c617-8e56-40fc-8777-2202646a5917 00:57:05.910 --> 00:57:07.258 You have quite rightly. NOTE Confidence: 0.891131631428571 415e48c7-09a1-4d43-82ac-4bfbab5a5871 00:57:07.258 --> 00:57:09.280 But emphasized Alex and it's one NOTE Confidence: 0.891131631428571 be567233-7c5d-425f-9eed-6298a23c6e43 00:57:09.345 --> 00:57:11.536 of the things I talk about in NOTE Confidence: 0.891131631428571 907b9057-ba49-4a82-90e1-87c2c45470cb 00:57:11.536 --> 00:57:12.960 the marketing strategy module. NOTE Confidence: 0.891131631428571 beeb2820-d2bf-499b-8154-e28784205331 00:57:12.960 --> 00:57:16.285 The benefit of a relationship for both NOTE Confidence: 0.891131631428571 74bac8a0-1e68-4fca-a3ec-fcca4625f065 00:57:16.285 --> 00:57:19.232 parties is that going to be as easy to NOTE Confidence: 0.891131631428571 b6846881-5639-4828-86fa-fd1076248382 00:57:19.232 --> 00:57:21.599 achieve without face to face interaction, NOTE Confidence: 0.891131631428571 1fb40cd3-e9d9-4b5a-9e98-04f7c55ecac6 00:57:21.600 --> 00:57:23.787 is it going to be easy as easy to NOTE Confidence: 0.891131631428571 99a42570-173f-4e97-a5a2-2545b4648a18 00:57:23.787 --> 00:57:25.640 achieve using mobile technologies? NOTE Confidence: 0.891131631428571 6f0e63b0-1cb5-41f3-8362-b9923c3c1689 00:57:25.640 --> 00:57:27.530 Do you think you know? NOTE Confidence: 0.891131631428571 03194203-8226-4d20-a224-735802eeb060 00:57:27.530 --> 00:57:29.320 Look, you gotta do both? NOTE Confidence: 0.891131631428571 0bdfd7b9-b0fc-401c-9a2c-827684ec160c 00:57:29.320 --> 00:57:31.336 You gotta do the click and the brick NOTE Confidence: 0.891131631428571 5078efec-b996-47ca-aabe-0728b105daa4 00:57:31.336 --> 00:57:33.339 as they say you gotta have brick. NOTE Confidence: 0.891131631428571 e4e9d868-55b8-4253-b9cd-fb79cafb119d 00:57:33.340 --> 00:57:34.410 You gotta have a branch. NOTE Confidence: 0.891131631428571 d6951b59-2e28-4204-8003-787e26f0435a 00:57:34.410 --> 00:57:36.475 You gotta have an office to show. NOTE Confidence: 0.891131631428571 4a067bb2-3f75-4f16-a783-9c782baedde8 00:57:36.480 --> 00:57:37.920 People look, you've got a problem. NOTE Confidence: 0.891131631428571 438c87f6-e29d-401d-a2bc-7e6d93d17441 00:57:37.920 --> 00:57:39.050 You can come see me. NOTE Confidence: 0.891131631428571 62cef84b-663f-47b0-aaeb-79e44694134e 00:57:39.050 --> 00:57:42.026 But yes, more and more you know, even me. NOTE Confidence: 0.891131631428571 67940044-1b25-4e00-b83e-792ce4f6a949 00:57:42.026 --> 00:57:42.848 I use this. NOTE Confidence: 0.891131631428571 6c083aa6-6eae-4ba3-a3f5-3bf733a68946 00:57:42.850 --> 00:57:44.746 I transfer money within my accounts NOTE Confidence: 0.891131631428571 8179c7c3-a33a-4d6f-ac7d-3bbedfc8dc82 00:57:44.746 --> 00:57:46.570 without even going to the bank. NOTE Confidence: 0.891131631428571 e7f504f3-1d6a-491a-9338-2907ce306611 00:57:46.570 --> 00:57:48.229 You can take take a photograph of NOTE Confidence: 0.891131631428571 afdb87fe-3d09-4396-9e53-c690a5b4c4b1 00:57:48.229 --> 00:57:49.862 the check and deposit it and you NOTE Confidence: 0.891131631428571 16d24c4b-3584-4b66-bb3f-78dfee0f4d68 00:57:49.862 --> 00:57:51.670 don't even have to go to the bank. NOTE Confidence: 0.891131631428571 bcd9189a-c73f-4f96-b3a7-d8a91789d807 00:57:51.670 --> 00:57:53.278 It's amazing what can be done NOTE Confidence: 0.891131631428571 06f7da7c-66ec-42a0-9cc7-843e55559b32 00:57:53.278 --> 00:57:54.350 with this smart phone, NOTE Confidence: 0.891131631428571 f8dac804-8b6c-46b3-8f79-df2f01b037ea 00:57:54.350 --> 00:57:58.690 but I will say this if I have a problem. NOTE Confidence: 0.891131631428571 50524760-42f6-4565-9e32-1d70e3236dfa 00:57:58.690 --> 00:58:00.388 And guess what I'm gonna do? NOTE Confidence: 0.891131631428571 b6a18518-fe0c-4383-951f-52f6d8b7da4a 00:58:00.390 --> 00:58:03.171 I'm not gonna get on this it's my money NOTE Confidence: 0.891131631428571 4ef81152-d72c-4a42-a1bd-b774b23d6bdd 00:58:03.171 --> 00:58:05.714 it's my hard earned money and I'm gonna NOTE Confidence: 0.891131631428571 304ba7be-132d-4ffe-b28f-31e0f010b4c5 00:58:05.714 --> 00:58:09.168 go to the bank and say what is going on here. NOTE Confidence: 0.891131631428571 c72a2d6c-8391-4aa1-bb89-9b98c9c23f77 00:58:09.170 --> 00:58:12.490 Let's fix this thing and and so you you know NOTE Confidence: 0.891131631428571 2a657a5c-93d7-4dec-804c-7b10a828fa4d 00:58:12.571 --> 00:58:15.667 you you I know who my personal banker is. NOTE Confidence: 0.891131631428571 c18a59ef-695b-4a6b-8a4d-bfffeb1fce57 00:58:15.670 --> 00:58:16.866 I called him yesterday. NOTE Confidence: 0.891131631428571 9a3fb780-1a8f-41b1-acec-7090d1510eae 00:58:16.866 --> 00:58:19.146 My bank just merged and I was NOTE Confidence: 0.891131631428571 4f0af4df-2b63-4cd1-8cdf-64ea031bac09 00:58:19.146 --> 00:58:20.810 having problem getting online. NOTE Confidence: 0.891131631428571 1ad2d124-92c8-4e83-92a3-18130c0071d6 00:58:20.810 --> 00:58:21.587 I called him. NOTE Confidence: 0.891131631428571 00d37602-fe16-44be-9d30-4463365bb532 00:58:21.587 --> 00:58:24.091 I didn't go see him but I was thinking NOTE Confidence: 0.891131631428571 1282a4ad-7586-4be4-9d39-25173c1788ea 00:58:24.091 --> 00:58:26.587 about it and I called him and said NOTE Confidence: 0.891131631428571 3f548bdb-bfb9-4396-acab-9b5e42c3cdbe 00:58:26.655 --> 00:58:28.779 fix it I need you to fix it and. NOTE Confidence: 0.891131631428571 c5a6520a-568c-4e34-b806-a14f9d3bf496 00:58:28.780 --> 00:58:30.838 And so I know his cell number. NOTE Confidence: 0.891131631428571 52d936ac-2f7c-4ed6-a66e-640cdb4fe59b 00:58:30.840 --> 00:58:33.199 I know his office number and uh, NOTE Confidence: 0.891131631428571 17e7d7e8-ddb9-42a6-9600-7ee1126b762f 00:58:33.200 --> 00:58:34.520 and he fixed it for me, NOTE Confidence: 0.891131631428571 0d6e46ce-906a-4c07-9b95-196a1e5fffd0 00:58:34.520 --> 00:58:36.248 'cause I I didn't have access NOTE Confidence: 0.891131631428571 8b52f6a5-2daa-42c3-898e-73cf70393e85 00:58:36.248 --> 00:58:37.400 to my accounts online, NOTE Confidence: 0.891131631428571 2d634735-fbe2-4052-a943-ed0c2ee45bab 00:58:37.400 --> 00:58:38.740 but that's just one example. NOTE Confidence: 0.891131631428571 1d14019c-659b-4273-a55e-ba36917e24d0 00:58:38.740 --> 00:58:41.260 So yes, online is important. NOTE Confidence: 0.891131631428571 95bc73b0-8448-4eb1-ba3c-ab0d0570dea1 00:58:41.260 --> 00:58:42.740 It's great, but at it. NOTE Confidence: 0.891131631428571 9fac187a-e25b-4896-82e8-65fc7736b385 00:58:42.740 --> 00:58:44.312 And then if I'm a business NOTE Confidence: 0.891131631428571 d8573e47-e95c-4e0e-91ff-e40a9a5d4a58 00:58:44.312 --> 00:58:45.980 owner and I have an issue, NOTE Confidence: 0.891131631428571 fae340ce-a532-4aeb-a3a1-84fc9b47ed3c 00:58:45.980 --> 00:58:47.465 you think I'm gonna care NOTE Confidence: 0.891131631428571 ff5ba787-7535-4e1b-8943-d22962756dd4 00:58:47.465 --> 00:58:48.356 about getting online? NOTE Confidence: 0.891131631428571 e9d0232e-06a9-4248-8ab7-5cef612c6bee 00:58:48.360 --> 00:58:52.464 No, I need answers and I need answers now. NOTE Confidence: 0.891131631428571 1a4bb3c0-255c-45bb-8448-ebd7d8384153 00:58:52.470 --> 00:58:54.206 And and if I have a business NOTE Confidence: 0.891131631428571 40b7e20e-ec91-4f58-9b65-a7cae91c93b0 00:58:54.206 --> 00:58:55.300 loan with your bank, NOTE Confidence: 0.891131631428571 04e90995-264e-4179-996a-8e4a1e822d82 00:58:55.300 --> 00:58:57.700 I have a lot at stake. NOTE Confidence: 0.891131631428571 3df37582-75ef-434e-a6ac-74935ffb68f0 00:58:57.700 --> 00:58:59.460 I I don't want somebody to tell me, NOTE Confidence: 0.97768555 054de7ab-dfab-42e1-8caf-c15221a33e61 00:58:59.460 --> 00:59:00.900 get online and fix it. NOTE Confidence: 0.97768555 0516dc4a-bdfb-455e-bb86-e204f76ff360 00:59:00.900 --> 00:59:03.420 No, you better come see me or I'll NOTE Confidence: 0.97768555 cde5ad37-70df-4d1a-a873-64dc2fcc1874 00:59:03.420 --> 00:59:06.561 see you and I need answers den and NOTE Confidence: 0.97768555 84613cb8-515f-4dd1-aefa-716f182a7d53 00:59:06.561 --> 00:59:08.658 now so relationship banking will NOTE Confidence: 0.97768555 4a1b6edc-ac4e-4e75-8d82-75a2b42d1d46 00:59:08.658 --> 00:59:11.416 continue to be vital in our industry. NOTE Confidence: 0.97768555 c81f747f-52ab-4598-a6e3-3e120fa16501 00:59:11.420 --> 00:59:13.400 Yes, but do both. NOTE Confidence: 0.97768555 c5f86a12-69e8-46b8-b13f-381fe533edc1 00:59:13.400 --> 00:59:15.875 This is also important too. NOTE Confidence: 0.97768555 aff946b9-17ee-459f-88e5-feaf15f4029d 00:59:15.880 --> 00:59:18.316 Great, that is perhaps an unintentional NOTE Confidence: 0.97768555 f3732170-011a-4528-a721-1719178bd6e7 00:59:18.316 --> 00:59:20.640 link into the next question. NOTE Confidence: 0.97768555 0f9c4117-4a05-4b37-ac4c-100b66df84b8 00:59:20.640 --> 00:59:23.258 Alex, how these things come up fortuitously, NOTE Confidence: 0.97768555 a9c3028a-1c56-4fa6-9d31-9220f643cb5c 00:59:23.260 --> 00:59:25.864 Maggie McGarry asks, UM, NOTE Confidence: 0.97768555 d10042b6-8d63-4a57-9c38-05b242733069 00:59:25.864 --> 00:59:29.119 as mergers and acquisitions continue, NOTE Confidence: 0.97768555 5481aa73-2284-41f7-8281-c41e2be72f10 00:59:29.120 --> 00:59:31.409 how do you see the future of NOTE Confidence: 0.97768555 ad002121-2089-40c8-8dfd-9e541291b271 00:59:31.409 --> 00:59:33.057 digital banking with particular NOTE Confidence: 0.97768555 d82a683a-2c83-453f-a0b8-86d95ea5985a 00:59:33.057 --> 00:59:35.457 regard to artificial intelligence, NOTE Confidence: 0.97768555 56357d0c-2b74-4ff8-8ba4-eb00ee954667 00:59:35.460 --> 00:59:36.696 artificial intelligence NOTE Confidence: 0.97768555 ea725312-d1c6-4ec1-8129-9911ad346078 00:59:36.696 --> 00:59:39.168 and how that's innovative. NOTE Confidence: 0.97768555 2dca6cdb-771e-4912-ae7b-484d24d7e193 00:59:39.170 --> 00:59:41.202 Yeah, it's been increasingly NOTE Confidence: 0.97768555 1b55d1cf-29d0-49fa-bda0-80e12c5a4b83 00:59:41.202 --> 00:59:43.742 a form of competition being NOTE Confidence: 0.97768555 a044c6ca-c6b5-49ac-8b6a-06aa8a156b5e 00:59:43.742 --> 00:59:45.850 considered by mainstream banks. NOTE Confidence: 0.97768555 248c8ae4-90fe-4739-a143-472107abe0ed 00:59:45.850 --> 00:59:47.926 What will that do to relationships, NOTE Confidence: 0.97768555 d8b92cc7-48fb-459c-9f11-4bba94f884f1 00:59:47.930 --> 00:59:49.314 you know, but you won't be able to NOTE Confidence: 0.97768555 d0ff6047-5a23-417c-b4ad-a6910d27edf7 00:59:49.314 --> 00:59:50.920 phone up in perhaps quite the same way. NOTE Confidence: 0.97768555 00b7eb5f-193d-495b-88d8-70873a17df51 00:59:50.920 --> 00:59:53.006 Or will there always be a role, NOTE Confidence: 0.97768555 3509e027-6a9e-47a3-927a-55700cc5feb5 00:59:53.010 --> 00:59:55.450 even if you can't see them face to NOTE Confidence: 0.97768555 c7c5b98c-0ae7-49c4-898a-cb89d382ec7e 00:59:55.450 --> 00:59:57.768 face for a relationship manager, NOTE Confidence: 0.97768555 df81472d-7dd7-42ea-a93b-5cb3a61b998b 00:59:57.770 --> 00:59:59.030 you know, I, NOTE Confidence: 0.97768555 4bf920f3-b342-4cea-b433-1420a86e1a8a 00:59:59.030 --> 01:00:01.562 I think that there's limits to everything NOTE Confidence: 0.97768555 4ee2aadc-2d5b-4c6c-8263-383515191412 01:00:01.562 --> 01:00:03.470 depending on what your needs are. NOTE Confidence: 0.97768555 62f91ea1-ea92-478f-93a8-74b2f76bc590 01:00:03.470 --> 01:00:06.110 If you're just a vanilla, NOTE Confidence: 0.97768555 2ac750f4-a725-47a0-9c69-4aa4601463fe 01:00:06.110 --> 01:00:07.670 if your needs are vanilla, NOTE Confidence: 0.97768555 7cdebd31-2dfa-44dd-9c13-f295c69a75a4 01:00:07.670 --> 01:00:09.917 plain old vanilla, sure you can get NOTE Confidence: 0.97768555 dbe5541a-75a9-4ede-a0e7-0e26cda941e5 01:00:09.917 --> 01:00:12.687 online and and open up a checking account, NOTE Confidence: 0.97768555 1216f11d-5731-4d5f-abab-b4b721188e6a 01:00:12.690 --> 01:00:15.738 a savings account, but but again. NOTE Confidence: 0.97768555 3b128291-3e41-4c7c-a49a-a1cc7e9dd143 01:00:15.740 --> 01:00:17.590 You know, uh, you know. NOTE Confidence: 0.97768555 83bdcb24-635b-44a3-b02c-0800846cdca8 01:00:17.590 --> 01:00:19.508 That's nice, but but banks are not NOTE Confidence: 0.97768555 bf34c939-2c49-4ab1-b601-3b1c0f1667e0 01:00:19.508 --> 01:00:22.047 going to make any money on those customers. NOTE Confidence: 0.97768555 caaced73-7e4c-4cd5-8678-fbcf7de02e37 01:00:22.050 --> 01:00:23.800 Where do banks make money? NOTE Confidence: 0.97768555 37199446-cd62-415c-ac70-dfdb8ee4013f 01:00:23.800 --> 01:00:25.270 Just like the supermarket in NOTE Confidence: 0.97768555 4a0b98dd-90f3-481c-9a53-9885e7765c02 01:00:25.270 --> 01:00:26.740 the in the United Kingdom? NOTE Confidence: 0.97768555 a005de9a-1a5a-4d9f-b596-81239ba50bbb 01:00:26.740 --> 01:00:27.033 Tesco? NOTE Confidence: 0.97768555 d75abad3-4e23-43d8-aa1c-7561994bdd8c 01:00:27.033 --> 01:00:28.498 How do they make money? NOTE Confidence: 0.97768555 eaed06a6-2ca4-4b41-b108-ef4bcbbb08fb 01:00:28.500 --> 01:00:31.625 Well if they don't sell food they don't eat, NOTE Confidence: 0.97768555 10c5a5b1-894a-40cc-9496-32e9d4fa626c 01:00:31.625 --> 01:00:33.100 they don't make any money. NOTE Confidence: 0.97768555 fa6136a8-e332-4d0a-8e04-e0e81f8c522d 01:00:33.100 --> 01:00:35.488 How did bankers make money by NOTE Confidence: 0.97768555 90706f5d-579b-44bf-938a-cc9d0be1b784 01:00:35.488 --> 01:00:37.554 having deposit accounts and savings NOTE Confidence: 0.97768555 f2372850-3f94-460e-b6c4-50c1020cf791 01:00:37.554 --> 01:00:39.544 account that just offers banks NOTE Confidence: 0.97768555 968766fb-bcce-4b8c-8f1b-f43a419b4db8 01:00:39.544 --> 01:00:41.973 liquidity to to do the ultimate NOTE Confidence: 0.97768555 e0ee2519-019e-4735-91c4-f33f7b24777f 01:00:41.973 --> 01:00:44.633 transaction that a bank wants to do. NOTE Confidence: 0.97768555 a9a9a047-235f-4e65-bd1c-55d60b00ebb4 01:00:44.640 --> 01:00:46.620 And what is that? NOTE Confidence: 0.97768555 53414133-5cdc-4849-9932-4ded5c93f79a 01:00:46.620 --> 01:00:50.238 Make loans, make loans to you and I. NOTE Confidence: 0.97768555 d15e89d0-f06d-4680-b340-17b36d5de0d6 01:00:50.240 --> 01:00:51.860 Charging us an interest rate. NOTE Confidence: 0.97768555 19252b33-f4cd-4d31-af17-087d2ad25c81 01:00:51.860 --> 01:00:53.822 That's how banks have made money NOTE Confidence: 0.97768555 4f25ecc0-9ece-43a7-8bf3-6a73ffe5f7db 01:00:53.822 --> 01:00:55.649 and now through wealth management NOTE Confidence: 0.97768555 436bbd95-69ec-44e7-8d3c-715bff93f206 01:00:55.649 --> 01:00:57.017 services through brokerage NOTE Confidence: 0.97768555 1e2aa6ed-c379-4b65-ae3a-c0059e0b25f9 01:00:57.017 --> 01:00:59.297 services and other type things. NOTE Confidence: 0.97768555 32d1ea5c-2a20-4b53-8075-2682dfbc6271 01:00:59.300 --> 01:01:00.595 But at the end of the day, NOTE Confidence: 0.97768555 bd25efc6-ad05-411b-8490-a3748db6a792 01:01:00.600 --> 01:01:02.880 most banks make their money by lending money. NOTE Confidence: 0.97768555 4c264679-4ac6-4a99-9394-6c5f1d9f1bcb 01:01:02.880 --> 01:01:05.592 So digitally, you know. NOTE Confidence: 0.97768555 69b626e1-454c-4f69-9d01-f30f76880d91 01:01:05.592 --> 01:01:06.270 Yeah, NOTE Confidence: 0.97768555 85881b19-b3d2-4531-bdc1-1bdb163db7e3 01:01:06.270 --> 01:01:08.270 they'll make some loans but and and and NOTE Confidence: 0.97768555 7a404f99-7d85-44ce-baf8-4a78345140d1 01:01:08.270 --> 01:01:10.459 and do you really want to get a loan? NOTE Confidence: 0.97768555 6c3eb59c-263c-4d06-9d68-bebf465708e4 01:01:10.460 --> 01:01:11.756 If you're buying your first home, NOTE Confidence: 0.97768555 53b2c810-721b-4104-832a-e058d0c66bbe 01:01:11.760 --> 01:01:13.875 do you really want to do it just digitally? NOTE Confidence: 0.97768555 68861510-4f51-4205-ae50-ee266250bcf6 01:01:13.880 --> 01:01:16.787 Don't you want to sit down with a trusted NOTE Confidence: 0.97768555 8f36f5c8-2fbb-48d5-8327-da70545a3246 01:01:16.787 --> 01:01:19.418 advisor and go over your finances and say, NOTE Confidence: 0.97768555 78b203ef-5d11-4d68-a62e-0bb0b0e4785a 01:01:19.420 --> 01:01:21.352 look, I make? NOTE Confidence: 0.97768555 668684ee-2597-4f6a-a266-b596bd3e9837 01:01:21.352 --> 01:01:25.214 You know $100,000 a year and I and NOTE Confidence: 0.97768555 740d1323-6dd9-428d-9601-0ad412cbb509 01:01:25.214 --> 01:01:28.499 and after taxes my my salary is X. NOTE Confidence: 0.97768555 93ddc04e-1eea-46c4-a142-d60e341a5214 01:01:28.500 --> 01:01:31.132 Can I afford a monthly payment on this NOTE Confidence: 0.97768555 9e5543c2-cf1d-43d5-829c-1b88b73d2191 01:01:31.132 --> 01:01:33.778 home that my spouse and I want to buy? NOTE Confidence: 0.97768555 2d2aa88a-c2e5-4586-9ce1-d44f578ac19d 01:01:33.780 --> 01:01:36.212 Those are things you gotta sit in person NOTE Confidence: 0.97768555 8cac4e71-2e69-4235-ac7e-c4f2d817fe74 01:01:36.212 --> 01:01:38.977 and get feedback and have a conversation. NOTE Confidence: 0.97768555 a365f3b3-4bc8-4774-bd87-a7a34fccfd40 01:01:38.980 --> 01:01:40.508 It just can't be. NOTE Confidence: 0.97768555 57c4e4c5-3bff-4cbb-adaa-1265df32cd9f 01:01:40.508 --> 01:01:44.178 Just get online or have a chat on the NOTE Confidence: 0.97768555 f57f6697-593d-46d8-ab06-d67bd823231b 01:01:44.178 --> 01:01:47.167 chat line on the digital bank space. NOTE Confidence: 0.97768555 4ec84887-d8a9-48aa-b83d-fffeb47cbec0 01:01:47.170 --> 01:01:48.796 Well, there will be some people NOTE Confidence: 0.97768555 7b8b6f05-f9c3-4fd6-bee8-9fecab8dede4 01:01:48.796 --> 01:01:50.190 who are satisfied with that, NOTE Confidence: 0.97768555 c0412850-4be9-469f-929c-1eca9e08126e 01:01:50.190 --> 01:01:52.206 but with the biggest investment in your life, NOTE Confidence: 0.97768555 044e8d4c-6ae2-40ce-9755-66e9e046ee19 01:01:52.210 --> 01:01:53.585 whether it's starting a business NOTE Confidence: 0.97768555 60a5fbea-8665-479b-a36a-95d4b30ff618 01:01:53.585 --> 01:01:54.685 or buying a home, NOTE Confidence: 0.97768555 858fd7fd-3581-4152-bc58-8e67914b2b12 01:01:54.690 --> 01:01:56.170 I suggest to you. NOTE Confidence: 0.97768555 8238e8de-801e-4b0c-822a-1666a2c86e8d 01:01:56.170 --> 01:01:56.910 As bankers, NOTE Confidence: 0.97768555 78db8ed5-795d-4a9d-9e10-814737b4c3ba 01:01:56.910 --> 01:01:59.889 you need to do that in person and I'd NOTE Confidence: 0.97768555 504125f3-c101-4eac-9117-bfeb1aa3374c 01:01:59.889 --> 01:02:02.818 say the same thing to the consumer. NOTE Confidence: 0.880455119 12616527-0ec6-4d5c-99c0-d25b9da0abdc 01:02:02.820 --> 01:02:04.416 That's right, of course. NOTE Confidence: 0.880455119 7e2fa14f-ec0d-4144-8cd2-c1aeceed5be9 01:02:04.416 --> 01:02:06.012 Different customers for different NOTE Confidence: 0.880455119 762e2452-a701-4a92-962f-0716d9f08ec2 01:02:06.012 --> 01:02:07.521 financial needs. Because we have NOTE Confidence: 0.880455119 170e220c-c5af-46d0-a66b-fdfe25b6be68 01:02:07.521 --> 01:02:08.706 a plethora of different needs. NOTE Confidence: 0.880455119 a78d9389-c275-48e5-bf59-2558f5d3da10 01:02:08.710 --> 01:02:11.630 If it's a simple transaction, maybe I'll NOTE Confidence: 0.880455119 f73f2cd0-45d5-400a-bbe6-5c181f5c67fd 01:02:11.630 --> 01:02:15.486 rely on just a a web based platform. NOTE Confidence: 0.880455119 f6ef82b0-1b3e-46eb-8abc-86dbd7310a80 01:02:15.490 --> 01:02:17.730 I'm going to use my power to insert NOTE Confidence: 0.880455119 3f1d082e-cc0d-4677-8eaf-c67de8d75f7e 01:02:17.730 --> 01:02:21.163 myself in with a question, how, what? NOTE Confidence: 0.880455119 d4dc167d-adf3-419f-ab3c-c9b0f119cf65 01:02:21.163 --> 01:02:23.706 What thoughts might you have Alex NOTE Confidence: 0.880455119 b23d6fd3-534b-4066-a44b-24966ffb5202 01:02:23.706 --> 01:02:26.688 on somebody I perhaps don't have a NOTE Confidence: 0.880455119 d09acd19-5c39-4729-88cc-5dbb5f102836 01:02:26.688 --> 01:02:29.039 position after my bankers merged, NOTE Confidence: 0.880455119 40eabf00-9405-4cf7-ac54-b379aca571c7 01:02:29.040 --> 01:02:30.594 which is something we've been talking about, NOTE Confidence: 0.880455119 8f7b90d6-ca14-4339-b35d-8e2b9ef04da3 01:02:30.600 --> 01:02:32.728 so I think here's a new entrant. NOTE Confidence: 0.880455119 f83c5eb7-d8ad-42a0-9499-a27cb9e7777e 01:02:32.730 --> 01:02:35.266 How about I go and work for them NOTE Confidence: 0.880455119 5be10d17-e353-47af-ae84-9542016ea456 01:02:35.266 --> 01:02:38.350 and we did speak in the preparatory NOTE Confidence: 0.880455119 fd0071a5-ccd8-458f-bb14-4e9d8f2cddf8 01:02:38.350 --> 01:02:41.114 sessions before today a chase is NOTE Confidence: 0.880455119 73df578f-1628-4781-b6bd-78f4c41a5fe8 01:02:41.114 --> 01:02:43.956 making a big play here in the UK and NOTE Confidence: 0.880455119 4959d7b6-0bba-4251-bcfb-c6f9bf1cd816 01:02:43.956 --> 01:02:46.404 in there I'm looking on the web page. NOTE Confidence: 0.880455119 3c04c0e7-3e64-4502-9fce-946a6d0515ec 01:02:46.410 --> 01:02:48.170 At the moment our story. NOTE Confidence: 0.880455119 77f18767-9e04-4830-b514-7a1c330a97cd 01:02:48.170 --> 01:02:49.686 They say introducing Chase, NOTE Confidence: 0.880455119 0c4b87c5-5532-4435-ba13-83c2fb9be762 01:02:49.686 --> 01:02:52.393 did you know that millions of banking NOTE Confidence: 0.880455119 8f257a76-9ab3-4af9-8e98-5f0019eacc65 01:02:52.393 --> 01:02:54.583 customers in the US already trust NOTE Confidence: 0.880455119 d0ac6c78-3a68-4734-800d-ca084b5b0c97 01:02:54.583 --> 01:02:56.950 chase to look after their money? NOTE Confidence: 0.880455119 c90ddafa-7d8e-4fe0-9015-cd8802fb8d69 01:02:56.950 --> 01:02:59.806 You can bank on US 56 million NOTE Confidence: 0.880455119 19666a84-2504-47b4-a4df-46b394e4c4df 01:02:59.806 --> 01:03:02.226 digital customers in the US and NOTE Confidence: 0.880455119 50e02b9e-ed00-4149-9b9c-a487916096b8 01:03:02.226 --> 01:03:04.452 now we're launching in the UK. NOTE Confidence: 0.880455119 305f6840-aade-427d-be0a-5d6eda72858d 01:03:04.460 --> 01:03:06.984 To offer rewarding banking, NOTE Confidence: 0.880455119 1467fe39-1ccc-4128-b45a-26fd17b35121 01:03:06.984 --> 01:03:10.770 it's a promise to every customer. NOTE Confidence: 0.880455119 3eda1510-cf2e-4dad-ac58-6db7506478e5 01:03:10.770 --> 01:03:12.865 So that's that's chase making NOTE Confidence: 0.880455119 3fb62656-4d9b-4112-a715-eac4a27501bd 01:03:12.865 --> 01:03:16.209 a big play up for a new market. NOTE Confidence: 0.880455119 a285ec2e-ad1f-486c-ab92-261b9aceb21f 01:03:16.210 --> 01:03:18.020 What about the opportunities for NOTE Confidence: 0.880455119 6d307874-6b9e-4802-a6c8-573556201755 01:03:18.020 --> 01:03:19.830 somebody's career of of joining NOTE Confidence: 0.880455119 1d6ba082-2cfc-4d2b-83e5-4af93f8a580a 01:03:19.888 --> 01:03:20.680 a new entrant? NOTE Confidence: 0.880455119 b30d7822-d684-4dd1-8443-c107556c4868 01:03:20.680 --> 01:03:22.788 Are there risks associated NOTE Confidence: 0.880455119 7e9c3c8f-0be7-4999-b4ee-52219733947c 01:03:22.788 --> 01:03:25.423 with joining a new player? NOTE Confidence: 0.880455119 dc583f85-fe31-4230-9b46-0f6a13d025a4 01:03:25.430 --> 01:03:26.340 You know, NOTE Confidence: 0.880455119 75bb00ca-4953-4681-9bea-416cb83a3185 01:03:26.340 --> 01:03:29.070 look as you rise in the NOTE Confidence: 0.880455119 6f593797-4ede-48ae-8e3e-600388813020 01:03:29.070 --> 01:03:30.899 management ranks of banks? NOTE Confidence: 0.880455119 26218554-c9a8-4503-b754-201b9e910033 01:03:30.900 --> 01:03:33.420 You still you still have it, NOTE Confidence: 0.880455119 65819a15-07dd-4e6e-9371-8b25f06ca423 01:03:33.420 --> 01:03:36.660 but it's becoming tougher and tougher to find NOTE Confidence: 0.880455119 b866cde1-12ed-4382-a06d-af9e019b5bed 01:03:36.660 --> 01:03:40.258 a banker who's been at one bank for 25 years. NOTE Confidence: 0.880455119 d77934ca-280c-4570-9b7d-bc6024eef4c2 01:03:40.260 --> 01:03:40.968 So yes, NOTE Confidence: 0.880455119 f7e77b55-77bc-4a54-9acf-91766b171b3e 01:03:40.968 --> 01:03:42.738 there will always be risks, NOTE Confidence: 0.880455119 23c9f930-2861-4600-ad7a-628b24631424 01:03:42.740 --> 01:03:45.638 but you you have to do your due diligence. NOTE Confidence: 0.880455119 1da8668f-d7a7-4a6b-b9ea-61f3da6e5632 01:03:45.640 --> 01:03:47.288 And that's where relationships NOTE Confidence: 0.880455119 648f78d5-31c0-40e7-8b68-4f82b757ee86 01:03:47.288 --> 01:03:49.760 with other members in our industry NOTE Confidence: 0.880455119 013105b2-14ed-4e7b-aa99-1993b2691d79 01:03:49.833 --> 01:03:51.963 is important as you segue from NOTE Confidence: 0.880455119 cabadd72-5ce8-4a40-9d70-eb9af772dad2 01:03:51.963 --> 01:03:53.383 1 institution to another, NOTE Confidence: 0.880455119 133509c1-1880-4f9b-baa2-801ff19fc6a7 01:03:53.390 --> 01:03:55.530 not you don't want to do that too many times. NOTE Confidence: 0.880455119 1b6cef54-3e14-43b4-9e2b-78a09b87bd5a 01:03:55.530 --> 01:03:57.360 But if an opportunity is given NOTE Confidence: 0.880455119 164a1c2f-5e9b-45ba-8f0a-52f2089a9f4c 01:03:57.360 --> 01:03:59.595 and I know Chase is opening up NOTE Confidence: 0.880455119 33668b46-60af-4330-bb0a-f841ae2c7a12 01:03:59.595 --> 01:04:01.175 a digital bank in London. NOTE Confidence: 0.880455119 d63302c6-c324-4742-9195-0bc63c5cd5f4 01:04:01.180 --> 01:04:03.090 And in the UK, uh, NOTE Confidence: 0.880455119 522d28d7-6636-4ea6-aa23-076b11cfdf2c 01:04:03.090 --> 01:04:05.225 I saw the interview with Jamie Dimon, NOTE Confidence: 0.880455119 629d36cd-c2c0-4d89-aafe-3c735c69a6d2 01:04:05.230 --> 01:04:06.304 their CEO recently. NOTE Confidence: 0.880455119 2b814d5d-d427-4ed6-8025-7f6e51289ce9 01:04:06.304 --> 01:04:08.094 Here in in the states, NOTE Confidence: 0.880455119 0b17ac9b-2faf-484b-be6c-faf0222db0f9 01:04:08.100 --> 01:04:12.181 a look that may offer opportunities that NOTE Confidence: 0.880455119 669cbec6-462e-49b1-b0a8-83bf341e1d29 01:04:12.181 --> 01:04:16.178 that that you should take advantage of. NOTE Confidence: 0.880455119 7bfb9997-8f33-496c-b130-bb98309ad64b 01:04:16.180 --> 01:04:18.847 Whether it's in the UK or wherever, NOTE Confidence: 0.880455119 6af96940-7103-4a52-b70c-c8f8d9b4d523 01:04:18.850 --> 01:04:20.662 whatever country you're from NOTE Confidence: 0.880455119 eaad8b9c-e6b6-4151-b50e-09ff9665d251 01:04:20.662 --> 01:04:22.927 and are currently living in. NOTE Confidence: 0.880455119 2672759b-e12b-4f01-8b37-175da879e676 01:04:22.930 --> 01:04:25.650 So I I think keep an open mind, NOTE Confidence: 0.880455119 78893226-8b86-4da5-abcb-2807c8987039 01:04:25.650 --> 01:04:27.422 do you due diligence? NOTE Confidence: 0.880455119 492f70e8-7590-45fe-9cd2-e51f4e9fe6a9 01:04:27.422 --> 01:04:30.206 Do not be afraid to take NOTE Confidence: 0.880455119 8ab7a469-0426-474e-b555-43109a334b54 01:04:30.206 --> 01:04:32.576 calculated risk in your favor. NOTE Confidence: 0.880455119 bf9e4069-ccc3-4d1f-b9d6-3720700251f0 01:04:32.580 --> 01:04:34.676 You know, yes, we all get you know, NOTE Confidence: 0.880455119 7a82f838-142f-4190-b265-d11408fe691a 01:04:34.680 --> 01:04:38.017 fat, dumb and happy and satisfied, uh? NOTE Confidence: 0.880455119 6fa7e029-4e8d-473b-82fd-0eb8f8aa7b68 01:04:38.017 --> 01:04:40.339 Wherever we are because you know NOTE Confidence: 0.880455119 a7c86228-8085-4a81-8fc3-1ed3f35908b4 01:04:40.339 --> 01:04:42.856 it's human nature but you know it, NOTE Confidence: 0.880455119 b6795d6e-ff01-492e-a05e-de224de7d9a6 01:04:42.856 --> 01:04:45.768 it might jolt us a little bit and making NOTE Confidence: 0.880455119 7079186f-9ecc-4a4c-9927-a1ce1792af95 01:04:45.768 --> 01:04:48.439 that career move and and I can tell you it. NOTE Confidence: 0.880455119 01ed0f91-aea9-48d4-b0fd-65996701f789 01:04:48.440 --> 01:04:50.048 It's exciting, it's exciting. NOTE Confidence: 0.880455119 c979e0a7-7ef8-4de4-935c-77c7808bc5a0 01:04:50.048 --> 01:04:52.460 And and it's something that you NOTE Confidence: 0.880455119 da4e0870-2ec8-430e-a973-10a7930c7def 01:04:52.533 --> 01:04:54.579 really need to closely look at. NOTE Confidence: 0.880455119 ff69f5dc-56fa-416d-be47-f0b18f8f07ec 01:04:54.580 --> 01:04:57.020 If it advances your career, NOTE Confidence: 0.880455119 bd46e5b5-60d0-411e-b6bf-70989c35177e 01:04:57.020 --> 01:04:58.676 but you know you have to be cautious, NOTE Confidence: 0.880455119 5d23a28b-6ed1-4911-9d9b-76ca08ae73ad 01:04:58.680 --> 01:05:01.151 you don't want to be seen as NOTE Confidence: 0.880455119 a261782a-49bc-4c5a-90b1-dc104da2fae1 01:05:01.151 --> 01:05:02.910 a job hopper either. NOTE Confidence: 0.880455119 680ef5dc-c235-464e-b0d3-aee50d8b24a8 01:05:02.910 --> 01:05:05.234 But you you know 'cause you want NOTE Confidence: 0.880455119 ec211e81-d552-4100-8228-04c32b7e6de9 01:05:05.234 --> 01:05:07.410 to be committed to and be loyal. NOTE Confidence: 0.880455119 acca61dd-139e-4a31-a39f-e5be50d6c81d 01:05:07.410 --> 01:05:08.928 Be seen as someone who's loyal, NOTE Confidence: 0.880455119 4d147afe-dee0-411c-99be-992f652e130d 01:05:08.930 --> 01:05:11.940 not hey someone offers me 5000 pounds. NOTE Confidence: 0.880455119 2f76f07d-5ec7-4844-ac0e-3a993ece8d50 01:05:11.940 --> 01:05:13.556 I'm jumping ship, uh, NOTE Confidence: 0.880455119 027e2900-77c1-4aab-a094-74a58dfd5ad2 01:05:13.556 --> 01:05:13.960 no, NOTE Confidence: 0.916986232222222 90e5f051-0ea2-4899-b3b1-acb26e4cf1e8 01:05:13.960 --> 01:05:15.409 no, you don't want to be in that position. NOTE Confidence: 0.916986232222222 b3f449dd-58ce-4cc3-8856-017e6d804c5e 01:05:15.410 --> 01:05:17.503 'cause you you got to be satisfied NOTE Confidence: 0.916986232222222 1889cdfb-916b-48c4-bc3c-5852423f2fab 01:05:17.503 --> 01:05:19.430 with the work place you know NOTE Confidence: 0.916986232222222 6eba6114-633a-4f72-a2c3-add080bb7a34 01:05:19.430 --> 01:05:21.030 you got to the personally. NOTE Confidence: 0.916986232222222 a2a0beab-366d-4091-810e-b1d12e69f09b 01:05:21.030 --> 01:05:22.788 If you're happy where you are, NOTE Confidence: 0.916986232222222 d0ead004-de19-4966-9b36-55f4108475b7 01:05:22.790 --> 01:05:25.326 you know it's not all about the money. NOTE Confidence: 0.916986232222222 b116fc62-09a7-4393-9363-e77790321423 01:05:25.330 --> 01:05:27.822 It's not just about the money you NOTE Confidence: 0.916986232222222 0fc70266-6aab-419a-bb51-3b7c403e9aca 01:05:27.822 --> 01:05:29.780 gotta be satisfied that you're NOTE Confidence: 0.916986232222222 e16ac17a-bee4-4dd5-a266-210b75b3559f 01:05:29.780 --> 01:05:31.420 recognized for your contributions NOTE Confidence: 0.916986232222222 4dbd0a08-c43a-4de0-af53-8315ddd0d258 01:05:31.420 --> 01:05:34.369 and in in your current workplace. NOTE Confidence: 0.916986232222222 220d0706-54d0-44cf-b3cd-6051c71144bd 01:05:34.370 --> 01:05:37.110 And if you are and the money is not bad, NOTE Confidence: 0.916986232222222 0d4036cb-2102-431d-812a-1e1362ec2a0e 01:05:37.110 --> 01:05:39.126 you know what I stay there. NOTE Confidence: 0.916986232222222 acfa3e48-d439-4f68-a40b-a775cda8005f 01:05:39.130 --> 01:05:42.056 But if you see a great opportunity NOTE Confidence: 0.916986232222222 1e2b5e02-a9a6-4c79-9312-51788dc1ec5e 01:05:42.056 --> 01:05:44.120 that that recognizes your talents, NOTE Confidence: 0.916986232222222 f7271f5f-b261-46b2-8c33-3ae4e91edef6 01:05:44.120 --> 01:05:47.336 look that happened in my career before I NOTE Confidence: 0.916986232222222 6918d906-d9e6-4c72-b416-c385cfb06a6f 01:05:47.336 --> 01:05:49.226 joined the Florida Bankers Association. NOTE Confidence: 0.916986232222222 c2e2daf4-e4f6-4e47-9c62-4d421c63f6ee 01:05:49.230 --> 01:05:50.945 I was an intellectual property NOTE Confidence: 0.916986232222222 5929932b-a19c-46c6-ae91-28b520d5ea6a 01:05:50.945 --> 01:05:53.244 attorney and I did, you know, NOTE Confidence: 0.916986232222222 3ecabb4d-8df5-4b46-affd-ae7056f135d6 01:05:53.244 --> 01:05:56.016 70 page intellectual property agreements and. NOTE Confidence: 0.916986232222222 91854246-cbe7-4bee-a1ba-b93a201335e4 01:05:56.020 --> 01:05:57.358 It's something I enjoy to do, NOTE Confidence: 0.916986232222222 d49172b5-90c6-46a6-9c07-39848dedbf9c 01:05:57.360 --> 01:05:59.572 but it really wasn't me a when NOTE Confidence: 0.916986232222222 2f5279a7-820d-4799-86d5-08c849177cef 01:05:59.572 --> 01:06:01.849 I joined the banking industry, NOTE Confidence: 0.916986232222222 fb25cc35-4ea3-4b03-a5a7-1776f0a9f9f2 01:06:01.850 --> 01:06:04.964 more of my skill sets were used in this NOTE Confidence: 0.916986232222222 53381ae1-b19a-426c-9820-c091d5cec290 01:06:04.964 --> 01:06:07.477 position than in my previous position, NOTE Confidence: 0.916986232222222 d2fc5737-e522-4b21-8b39-dd7750d6183a 01:06:07.480 --> 01:06:09.178 and after doing the due diligence, NOTE Confidence: 0.916986232222222 9d8581fd-b42d-49d9-ad2e-9891fcfe1630 01:06:09.180 --> 01:06:12.428 I decided to join the banking industry. NOTE Confidence: 0.916986232222222 327827fb-e587-460c-8db9-b55aa4515060 01:06:12.430 --> 01:06:13.438 Great, I mean, NOTE Confidence: 0.916986232222222 798b2f39-001c-404b-9bef-5cc05c6bf0cc 01:06:13.438 --> 01:06:15.118 I think that's an interesting NOTE Confidence: 0.916986232222222 51f54fab-a720-43cf-90cd-a53da0cce460 01:06:15.118 --> 01:06:17.157 application of the term due diligence. NOTE Confidence: 0.916986232222222 4b9244bd-6640-4ed6-9c4d-841f3ab0a1c0 01:06:17.160 --> 01:06:19.080 Normally we might think in NOTE Confidence: 0.916986232222222 363d1371-d009-47d8-aafa-5a98e092e78d 01:06:19.080 --> 01:06:19.848 financial services. NOTE Confidence: 0.916986232222222 97c6d25f-4c5a-4783-a981-532d75ed3fb6 01:06:19.850 --> 01:06:20.726 Did we do? NOTE Confidence: 0.916986232222222 8d35cdc1-9c36-49c1-adb5-7820fde2cc84 01:06:20.726 --> 01:06:23.329 And you say your bank examiners come and say, NOTE Confidence: 0.916986232222222 44e94c08-1c61-4a3e-b87f-2a56b776e493 01:06:23.330 --> 01:06:25.070 did you do due diligence? NOTE Confidence: 0.916986232222222 4f7352ee-e81f-4b09-8ad4-e8e1392403c3 01:06:25.070 --> 01:06:26.134 Too many dies there? NOTE Confidence: 0.916986232222222 b716b7b6-db11-4c78-8af7-6b1cb8504525 01:06:26.134 --> 01:06:28.067 Did you do due diligence on this NOTE Confidence: 0.916986232222222 1cb8a225-f891-4dff-9f65-9ac680f43adf 01:06:28.067 --> 01:06:30.041 company before you lent to them or NOTE Confidence: 0.916986232222222 12f2bfef-8875-4162-9026-871577881c73 01:06:30.041 --> 01:06:31.830 this person before you lent them? NOTE Confidence: 0.916986232222222 d6706488-25d3-45ad-a58d-b5598073024b 01:06:31.830 --> 01:06:34.850 But equally you did do due diligence NOTE Confidence: 0.916986232222222 42ba0bb5-79bb-4cb1-add5-33ecccb91132 01:06:34.850 --> 01:06:36.725 for yourself before you move. NOTE Confidence: 0.916986232222222 4a0331cb-1eb0-4f71-8e65-a08b44ccea32 01:06:36.730 --> 01:06:39.186 I'm gonna move on from all the DDS. NOTE Confidence: 0.916986232222222 510278bf-a4a5-4bee-92a0-7836e1996f08 01:06:39.190 --> 01:06:42.496 There's a question here from Steven. NOTE Confidence: 0.916986232222222 51fdc93b-a2ee-4c35-b2d5-f37e0095e1ee 01:06:42.500 --> 01:06:44.162 Who says Alex? NOTE Confidence: 0.916986232222222 3c220fc6-c175-4291-bf59-2248f7f285bd 01:06:44.162 --> 01:06:46.378 Will third-party credit decision NOTE Confidence: 0.916986232222222 580ba247-d610-49bf-8877-bf1a5f202ea9 01:06:46.378 --> 01:06:49.069 making tools ever replaced banking NOTE Confidence: 0.916986232222222 b0abee41-c36f-4788-91c5-ef8a5fd9ad8c 01:06:49.069 --> 01:06:51.414 relationships and he goes on NOTE Confidence: 0.916986232222222 e418743b-063c-4e61-8d5e-93459c8b38a6 01:06:51.414 --> 01:06:55.324 to say as banks get to do more NOTE Confidence: 0.916986232222222 dfe26c78-78ab-4932-a022-1966472b2598 01:06:55.324 --> 01:06:57.256 and more regarding compliance, NOTE Confidence: 0.916986232222222 97a112bc-b279-4083-aa57-438c88042bab 01:06:57.260 --> 01:06:58.930 which indeed we've spoken about NOTE Confidence: 0.916986232222222 e2e18f8d-d0d3-4f68-8b9f-c1293f7a75fe 01:06:58.930 --> 01:07:00.600 and the need for it, NOTE Confidence: 0.916986232222222 77c29913-66a6-4c10-8f2b-0e7c24d1a610 01:07:00.600 --> 01:07:01.708 I'll finish the question. NOTE Confidence: 0.916986232222222 d7836f62-c497-4030-ae6e-c0dd358fd678 01:07:01.708 --> 01:07:03.833 But Alex has already got a card for NOTE Confidence: 0.916986232222222 d9300248-a40e-4c21-b385-ff35172200d2 01:07:03.833 --> 01:07:05.777 us to look up as banks get to do NOTE Confidence: 0.916986232222222 752e55e3-9dc0-41fd-886e-70072f1bf212 01:07:05.777 --> 01:07:07.639 more and more compliance work and get NOTE Confidence: 0.916986232222222 5f2be618-9ecf-4030-8409-cead72fc96ca 01:07:07.639 --> 01:07:09.536 less time for relationship management. NOTE Confidence: 0.916986232222222 68a39780-2c5e-40cf-93fa-8ecfeea82c4f 01:07:09.536 --> 01:07:11.796 Do you see an opportunity NOTE Confidence: 0.916986232222222 d06c669a-5a27-4604-961c-77d117f2c62a 01:07:11.796 --> 01:07:13.769 for third party brokers? NOTE Confidence: 0.916986232222222 232b9be3-0caa-4a74-b41a-820bad8e980b 01:07:13.770 --> 01:07:15.900 Over to Alex and his card. NOTE Confidence: 0.916986232222222 3477ba71-5452-4f5e-abd9-7e6c9996bc12 01:07:15.900 --> 01:07:19.662 Here in my hand is the 23 NOTE Confidence: 0.916986232222222 576f0aad-30b4-47d0-a047-5bf972339b9f 01:07:19.662 --> 01:07:21.892 commandments of lending that I NOTE Confidence: 0.916986232222222 d7e8ea68-39d2-47f0-870f-0bc5bffa4566 01:07:21.892 --> 01:07:24.719 wrote during the financial crisis, NOTE Confidence: 0.916986232222222 1fa3ae21-80c7-430a-aa47-e64f56c79d9d 01:07:24.720 --> 01:07:28.540 on what type of loans to give or not to NOTE Confidence: 0.916986232222222 4f5b3ec5-654e-402f-be00-0e1fd8054d22 01:07:28.644 --> 01:07:33.176 give and to that specific question that is, NOTE Confidence: 0.916986232222222 cee563c4-fac8-4b74-9c8e-402e025e9da0 01:07:33.176 --> 01:07:35.568 banking 101 risk management NOTE Confidence: 0.916986232222222 3130692b-8989-437e-a138-bde88806440c 01:07:35.568 --> 01:07:38.180 I where banks got in trouble. NOTE Confidence: 0.916986232222222 753e1c76-d8ad-42bd-bd2b-0d15ac1956db 01:07:38.180 --> 01:07:41.092 I remember talking to bankers during the NOTE Confidence: 0.916986232222222 63c63391-5e04-4134-b22a-d6f226c50180 01:07:41.092 --> 01:07:44.116 financial crisis in 08 twenty 09 2010. NOTE Confidence: 0.916986232222222 cf523439-e401-4cb6-8fad-ed49a5209900 01:07:44.116 --> 01:07:46.806 Many allowed the credit decisions. NOTE Confidence: 0.916986232222222 7ed67875-6d82-4e30-bccb-120885890880 01:07:46.810 --> 01:07:49.533 To be made by that third party and NOTE Confidence: 0.916986232222222 2d8544b0-deed-4a46-be3a-438e793d5ef2 01:07:49.533 --> 01:07:52.214 that third party did not have the NOTE Confidence: 0.916986232222222 82375719-c3ed-49da-9bd9-9f4c2ac25862 01:07:52.214 --> 01:07:54.548 credit standards at that bank had and. NOTE Confidence: 0.916986232222222 e95cbdc2-081d-4ae6-92fb-9f7ef307b641 01:07:54.550 --> 01:07:56.950 And that's really other than getting NOTE Confidence: 0.916986232222222 90afb257-135c-440a-91bf-56d8f97fdf13 01:07:56.950 --> 01:08:00.822 a a a fine or regulatory order because NOTE Confidence: 0.916986232222222 8fe8fc2c-5d0e-42e0-8c29-8d36c1e2ccb6 01:08:00.822 --> 01:08:04.092 you had anti money laundering lapses NOTE Confidence: 0.916986232222222 c2702cb2-dcd7-44ba-877a-a36bd7c7299d 01:08:04.183 --> 01:08:06.810 in your program internally at the bank. NOTE Confidence: 0.916986232222222 a85998db-bc96-4f31-82d4-78ab4a8c5707 01:08:06.810 --> 01:08:08.934 The only other way banks getting NOTE Confidence: 0.916986232222222 7f063f82-2c99-4bd5-a963-d7756b9c070b 01:08:08.934 --> 01:08:11.529 trouble is not by marketing the wrong NOTE Confidence: 0.916986232222222 b0cae181-bf81-4409-beb0-6978eca56bb7 01:08:11.529 --> 01:08:14.105 piece or or or some other issue. NOTE Confidence: 0.916986232222222 cce8fa03-cdd3-40ea-b769-031fb0ddbc8b 01:08:14.110 --> 01:08:16.588 It is by lending money to and NOTE Confidence: 0.916986232222222 9374706b-0c6f-4c0d-bcfa-6c32deccc951 01:08:16.588 --> 01:08:19.020 those loans go South as we say. NOTE Confidence: 0.916986232222222 4011cd34-7dd7-4389-b32b-d3ecf1c7820f 01:08:19.020 --> 01:08:20.196 And become troublesome, NOTE Confidence: 0.916986232222222 e5aa304f-6cbc-4d15-944e-b73e2a117846 01:08:20.196 --> 01:08:22.156 and people do not repay. NOTE Confidence: 0.916986232222222 00db9ca4-85bc-403a-9dfd-1538a3adc180 01:08:22.160 --> 01:08:24.785 And that's usually when the economy also NOTE Confidence: 0.92569345 34432dfa-5a8b-41c1-aba0-88a9cf3f739e 01:08:24.790 --> 01:08:27.913 tanks. And at the time you made the loan, NOTE Confidence: 0.92569345 0c5fed75-9009-4691-930f-edad0b9d5841 01:08:27.920 --> 01:08:29.376 that loan was good. NOTE Confidence: 0.92569345 e91e49c8-4137-4368-a2a5-48ff529038c0 01:08:29.376 --> 01:08:31.560 But keep the credit standards within NOTE Confidence: 0.92569345 e031f21c-e856-46a0-ba9f-86ef552336f9 01:08:31.629 --> 01:08:33.969 your institution where banks have used NOTE Confidence: 0.92569345 bf451c43-0b16-4cef-b405-e3abba7e3817 01:08:33.969 --> 01:08:36.639 third parties to make those decisions. NOTE Confidence: 0.92569345 0d4c0839-fd3d-4d75-84bb-8e9f4f32b142 01:08:36.640 --> 01:08:40.438 Long term, it has not worked out and and NOTE Confidence: 0.92569345 96a7f042-8b6d-4e48-b0b9-4166252ee0e8 01:08:40.440 --> 01:08:43.617 you know and and and and what I recommend NOTE Confidence: 0.92569345 f136fcb8-aa25-4ac6-aa6b-e1625de536a4 01:08:43.617 --> 01:08:46.914 all bankers to do globally is have a NOTE Confidence: 0.92569345 32f9bef6-1bed-4388-9e8c-01d54bccfb57 01:08:46.914 --> 01:08:49.212 loan committee have a loan committee. NOTE Confidence: 0.92569345 8d782766-becc-4b9b-a1b2-b0ba6f4fce8c 01:08:49.212 --> 01:08:52.512 To look at loans have a debate within NOTE Confidence: 0.92569345 aa045d65-53e1-4a85-a97c-fcc1bd80a94f 01:08:52.512 --> 01:08:55.659 yourself within the bank and critique your NOTE Confidence: 0.92569345 25b18909-0597-44fd-b4b7-3374aeafab19 01:08:55.659 --> 01:08:58.270 colleagues who are originate Ng that loan. NOTE Confidence: 0.92569345 e3cc1221-d13d-4ae9-94fb-589c850f774a 01:08:58.270 --> 01:08:59.638 If you're on the loan committee, NOTE Confidence: 0.92569345 f2db56fa-2c25-4720-b1ea-eaeae777638b 01:08:59.640 --> 01:09:00.767 or if you don't have a loan NOTE Confidence: 0.92569345 65cb9d89-d0cd-4e2a-ba0b-dfd37b3547f3 01:09:00.767 --> 01:09:01.470 committee at your bank, NOTE Confidence: 0.92569345 aa3adc0e-59fd-477d-a61c-f922295d52c5 01:09:01.470 --> 01:09:03.654 create one you know of four or NOTE Confidence: 0.92569345 4ae0592b-fa4c-4b93-822b-59378fa21867 01:09:03.654 --> 01:09:06.127 five people to discuss each loan on NOTE Confidence: 0.92569345 6200537a-7e95-45fa-845f-d4dbc46f4529 01:09:06.127 --> 01:09:08.680 whether it should be approved or not. NOTE Confidence: 0.92569345 b6e1a089-7e97-49d0-8b51-802658404d3c 01:09:08.680 --> 01:09:12.110 It that's the type of of attention NOTE Confidence: 0.92569345 4e6a21fb-db06-4109-a7a9-33ff4d253f06 01:09:12.110 --> 01:09:13.580 each loan deserves, NOTE Confidence: 0.92569345 a568e09f-5be2-49c9-b51b-6e2de451a942 01:09:13.580 --> 01:09:15.246 because as they say in New York, NOTE Confidence: 0.92569345 6aa18bb6-5023-4782-9160-cc5ecbed1206 01:09:15.250 --> 01:09:17.470 Bada bean bada boom, you can't. NOTE Confidence: 0.92569345 c5eaaa7a-a3d0-43e9-adf5-bc1369b48489 01:09:17.470 --> 01:09:19.780 You just can't approve these things. NOTE Confidence: 0.92569345 198edd26-1db7-420c-b91e-5f5ae213bc1c 01:09:19.780 --> 01:09:21.332 Uh, quickly, uh, really? NOTE Confidence: 0.92569345 6e449ef8-ca9e-4ce5-b5e1-d493b96b473c 01:09:21.332 --> 01:09:24.063 A lot of due diligence and thought NOTE Confidence: 0.92569345 3cdaf645-21cb-4188-82d4-8bdd5ff30429 01:09:24.063 --> 01:09:26.019 has to be put into it. NOTE Confidence: 0.92569345 72c2e004-e5d0-40a8-b48d-42ad86f9de9f 01:09:26.020 --> 01:09:27.790 'cause that's the most important NOTE Confidence: 0.92569345 889bd57c-3653-4e58-a2bb-d978ab3547b3 01:09:27.790 --> 01:09:30.353 thing a bank is doing is lending NOTE Confidence: 0.92569345 be5f9867-da70-4d68-b1a0-5d756f7c236f 01:09:30.353 --> 01:09:32.519 its capital out to third parties. NOTE Confidence: 0.92569345 d749dc44-be42-4738-817c-2a39825a09f9 01:09:32.520 --> 01:09:35.684 And you want to use your own NOTE Confidence: 0.92569345 1e809a5b-b5c4-4b68-a490-b8f414742d90 01:09:35.684 --> 01:09:36.588 credit standards? NOTE Confidence: 0.92569345 c70306b9-6e00-41ff-b5bb-b56637d6a47a 01:09:36.590 --> 01:09:36.926 Well, NOTE Confidence: 0.92569345 13c0b7d3-d10b-4940-abfa-a66840f950a9 01:09:36.926 --> 01:09:38.942 I'm not quite sure what the NOTE Confidence: 0.92569345 80d8a2bc-c6ba-439f-bb88-ae08f2f5e539 01:09:38.942 --> 01:09:40.668 Welsh equivalent is of mother NOTE Confidence: 0.92569345 84e22ec9-d039-4d95-90b4-b1417d681219 01:09:40.668 --> 01:09:42.298 been badaboom in New York, NOTE Confidence: 0.92569345 ac49afeb-6315-4f4d-80ed-ac7c17d51e73 01:09:42.300 --> 01:09:45.668 but I think as I mentioned earlier on NOTE Confidence: 0.92569345 50e5375c-b631-47f3-9d25-204034b3e523 01:09:45.668 --> 01:09:49.090 the Florida Bankers Association homepage, NOTE Confidence: 0.92569345 a7d37e88-dfcd-4100-a8a2-c1db17b12fde 01:09:49.090 --> 01:09:51.712 they talk about learning from the NOTE Confidence: 0.92569345 9bdfea80-e374-4dea-b30a-d0c49d01255e 01:09:51.712 --> 01:09:54.652 past and the example that Alex just NOTE Confidence: 0.92569345 547b83f2-f1bb-4277-a57c-e1d3ba57b44e 01:09:54.652 --> 01:09:57.207 gave their of talking to bankers NOTE Confidence: 0.92569345 8fc9bb42-7269-49c9-8ed4-c741786d31ca 01:09:57.207 --> 01:09:59.414 after the 2008 910 financial crisis, NOTE Confidence: 0.92569345 67322f69-aa8f-4bb2-bfdb-347c3f10195e 01:09:59.414 --> 01:10:01.169 which is the global crisis. NOTE Confidence: 0.92569345 15c9653d-3ee1-4e70-88c3-ae6eabbde85f 01:10:01.170 --> 01:10:03.410 Of course was you get into trouble NOTE Confidence: 0.92569345 6b97a64d-2967-48cf-8c43-9d91ddfb4c87 01:10:03.410 --> 01:10:06.006 if you give other people who perhaps NOTE Confidence: 0.92569345 5890671b-a7ad-4489-acf4-d38924daa2f0 01:10:06.006 --> 01:10:08.346 don't have using a phrase that. NOTE Confidence: 0.92569345 bdde938e-e31e-49e9-a0cb-c6ac2996198f 01:10:08.350 --> 01:10:09.478 Alex used earlier, NOTE Confidence: 0.92569345 ac9983d9-0e4c-4000-b533-bfa556247efa 01:10:09.478 --> 01:10:11.734 they don't have a reputation to NOTE Confidence: 0.92569345 ca655f2a-bc91-43de-806f-5a543f248189 01:10:11.734 --> 01:10:13.923 lose in quite the same way the NOTE Confidence: 0.92569345 37d7d574-1971-4647-a97a-475277cc586d 01:10:13.923 --> 01:10:16.075 bank has the risk of losing its NOTE Confidence: 0.92569345 9b8a9bfa-fe54-4c36-8d54-18225c047514 01:10:16.075 --> 01:10:18.020 reputation and you're only as good NOTE Confidence: 0.92569345 ad119548-8986-48b9-b27b-cb1a23aced5e 01:10:18.020 --> 01:10:19.928 as your last piece of publicity, NOTE Confidence: 0.92569345 867eee50-58c8-4d6a-b6b7-083b703d6046 01:10:19.930 --> 01:10:23.035 negative and word of mouth as NOTE Confidence: 0.92569345 30e1efa8-f1a0-4042-ab30-ace6033e45cc 01:10:23.035 --> 01:10:24.265 we draw things to a close, NOTE Confidence: 0.92569345 108bf07d-3d12-4ed9-912f-20e9fd973f72 01:10:24.270 --> 01:10:28.110 I can see in here that. NOTE Confidence: 0.92569345 38018d1f-a53f-4055-905a-2a5c7431dd85 01:10:28.110 --> 01:10:28.800 Somebody NOTE Confidence: 0.879414417058823 92e3dd53-2ab2-4c5d-bfed-11be347f1a7f 01:10:30.850 --> 01:10:32.860 asked a question and it's been NOTE Confidence: 0.879414417058823 c547433c-d824-4040-b8b2-b4176956c88f 01:10:32.860 --> 01:10:35.021 answered by Lisa from the Chartered NOTE Confidence: 0.879414417058823 144f8776-f9c9-466f-807b-d953276d831b 01:10:35.021 --> 01:10:36.906 banker team here at Bangor. NOTE Confidence: 0.879414417058823 4f51fdf9-ee76-447a-9cea-c2b67390c715 01:10:36.910 --> 01:10:39.129 Are the short courses that banker has NOTE Confidence: 0.879414417058823 335772cf-e08e-4a8e-a39b-a93834327bf2 01:10:39.129 --> 01:10:41.284 that can build somebody a chartered NOTE Confidence: 0.879414417058823 ac2e8f4f-e8ce-4777-9185-ff99a115f34b 01:10:41.284 --> 01:10:43.189 banker into a fintech expert. NOTE Confidence: 0.879414417058823 3bc1d59f-bcde-4c91-9dbb-2e22f5b0bf67 01:10:43.190 --> 01:10:45.650 Not overnight necessarily, but Lisa answers. NOTE Confidence: 0.879414417058823 a2ee7ca5-c9a9-42ae-b171-e7adfff233b1 01:10:45.650 --> 01:10:48.457 Yes, there's a banking technology and fintech NOTE Confidence: 0.879414417058823 82235f73-286c-41d9-ac6b-0c3bede29e26 01:10:48.457 --> 01:10:51.180 module that you can take in isolation. NOTE Confidence: 0.879414417058823 84b6bb93-d673-4890-a396-3b08b8e30159 01:10:51.180 --> 01:10:52.940 And a adenike yes, NOTE Confidence: 0.879414417058823 d920d5b8-5038-462c-8fa1-38e4b3a08144 01:10:52.940 --> 01:10:56.634 by all means discuss this offline with Lisa. NOTE Confidence: 0.879414417058823 07e95f61-5eb7-4525-aabc-ff80e06a1eb5 01:10:56.634 --> 01:10:57.688 Thanks, Steven, NOTE Confidence: 0.879414417058823 fbee1466-111e-423b-b155-3f0085aad8bc 01:10:57.688 --> 01:11:01.260 I just saw a question pop up. NOTE Confidence: 0.879414417058823 86d46286-fa0f-4ec6-9ff9-0733e7e6c2c6 01:11:01.260 --> 01:11:03.600 Someone and then it went away. NOTE Confidence: 0.879414417058823 1ac5aac7-cabd-48d4-8cd7-6c8b4d4a08ea 01:11:03.600 --> 01:11:07.587 I I I don't see the question now but. NOTE Confidence: 0.879414417058823 86af2115-7bdf-479d-88d4-abfd683a8088 01:11:07.590 --> 01:11:09.880 I I OK I I see them all, uh, NOTE Confidence: 0.879414417058823 f7e8c812-83dc-4d22-97e3-321d0d43eb1e 01:11:09.880 --> 01:11:11.910 and one of them from Lenore says NOTE Confidence: 0.879414417058823 4e6fbf99-f4d7-4e0c-90b0-f933e9b93370 01:11:11.910 --> 01:11:14.175 it might be this one if that's if NOTE Confidence: 0.879414417058823 1b3a1950-e9e2-4693-b52c-b3eb69441585 01:11:14.175 --> 01:11:16.230 it just popped up a Lenora says, NOTE Confidence: 0.879414417058823 c2b859e7-b2c3-4d55-a77c-de7ea11fdeea 01:11:16.230 --> 01:11:18.337 are we seeing a pattern of banks NOTE Confidence: 0.879414417058823 fc179a0f-d954-4ba6-87b0-a10b51e5ede0 01:11:18.337 --> 01:11:19.850 using forced nutrition to manage? NOTE Confidence: 0.879414417058823 a7f9b49e-02e0-49b0-8f04-32887e8b4a8a 01:11:19.850 --> 01:11:22.310 Emanate the pressure of cost NOTE Confidence: 0.879414417058823 a38149fd-281b-4604-a2b4-0c1716056e83 01:11:22.310 --> 01:11:23.786 management causing attrition? NOTE Confidence: 0.879414417058823 1de792cc-6504-4ed2-96b6-9b4c72ce0133 01:11:23.790 --> 01:11:25.158 I presume perhaps lanore, NOTE Confidence: 0.879414417058823 82b8770e-1794-474a-8340-aa56a906cfb8 01:11:25.158 --> 01:11:27.569 do you mean about the attrition in NOTE Confidence: 0.879414417058823 e6c47ab3-e421-49eb-a6c4-7e850b7089a6 01:11:27.569 --> 01:11:29.620 terms of the human resource or what? NOTE Confidence: 0.879414417058823 d209fb02-5a21-43ad-af45-e57ee7118d96 01:11:29.620 --> 01:11:31.108 Just clarify that a little bit NOTE Confidence: 0.879414417058823 21415ccf-d9dd-4afe-b7dd-834c26719fb3 01:11:31.108 --> 01:11:32.710 then or in the chat area, NOTE Confidence: 0.879414417058823 5616a284-564a-40c9-a216-99e88b3d5f8c 01:11:32.710 --> 01:11:33.080 please. NOTE Confidence: 0.86021854 4393f536-0b01-4d9f-98e8-79f8558ea4e3 01:11:35.440 --> 01:11:37.064 Yes, OK, so perhaps that's the one NOTE Confidence: 0.86021854 9f1adb25-7fe9-404a-aa2a-5e48d47daf8f 01:11:37.064 --> 01:11:38.929 you saw pop up and then disappear. NOTE Confidence: 0.86021854 973d5b60-0338-4843-a091-120691770d69 01:11:38.930 --> 01:11:41.198 Are we seeing a pattern of banks NOTE Confidence: 0.86021854 8e6ba03a-f92a-4ab4-ae88-96c23c6be56b 01:11:41.198 --> 01:11:42.977 using force nutrition of their NOTE Confidence: 0.86021854 591b6c09-fc00-44c3-a257-49dcf087cc4a 01:11:42.977 --> 01:11:44.837 human resources to manage merger NOTE Confidence: 0.86021854 ed9addde-3fca-4c3a-9b18-51358e69e938 01:11:44.837 --> 01:11:47.304 and acquisitions and the pressure of NOTE Confidence: 0.86021854 48671fc0-8236-4532-812d-16ea9faed150 01:11:47.304 --> 01:11:49.020 cost management causing attrition? NOTE Confidence: 0.86021854 917de955-ce0e-43b2-a74e-8e8589a9cfac 01:11:49.020 --> 01:11:50.256 I think you've touched upon that. NOTE Confidence: 0.86021854 56f39e52-84cd-453f-bceb-e05a886e25f8 01:11:50.260 --> 01:11:52.367 When you say there will be some NOTE Confidence: 0.86021854 09d6b5e3-a953-4b4e-8fe6-f15e56d08173 01:11:52.367 --> 01:11:54.340 people who don't find a new role, NOTE Confidence: 0.86021854 2403b84a-d487-43fd-b636-3995d06f31fa 01:11:54.340 --> 01:11:56.290 and if it's difficult sometimes they NOTE Confidence: 0.86021854 6342a844-19b6-4784-b77a-d51e09645946 01:11:56.290 --> 01:11:58.600 could see it as an opportunity. NOTE Confidence: 0.86021854 dfe0be29-fe55-4671-8d17-1493d0846566 01:11:58.600 --> 01:12:00.982 Any last thought on on you're NOTE Confidence: 0.86021854 b5e42970-8b55-423e-8a4b-a50e16d03d65 01:12:00.982 --> 01:12:03.869 faced with a change in your career? NOTE Confidence: 0.86021854 240bd673-ec72-440f-ae9b-ca78760c089f 01:12:03.870 --> 01:12:05.440 Perhaps an ideal question to NOTE Confidence: 0.86021854 344a0e4e-a8cd-4e22-b51c-849bfc85d32a 01:12:05.440 --> 01:12:07.010 draw things towards a close. NOTE Confidence: 0.86021854 90402b42-aea4-4b71-bea5-fd1aa4eb2206 01:12:07.010 --> 01:12:08.198 You're faced with the change because NOTE Confidence: 0.86021854 cc784f83-2460-43cf-856d-c151f3c190b0 01:12:08.198 --> 01:12:09.490 of a merger and acquisition. NOTE Confidence: 0.86021854 d26d65dd-e9b6-4c85-88fc-aff68001fe28 01:12:09.490 --> 01:12:12.166 Some other reason, uh, and uh, NOTE Confidence: 0.86021854 cdd41d23-92a7-43f7-9e9a-02039d982f4d 01:12:12.170 --> 01:12:14.424 how do I step forward from that? NOTE Confidence: 0.86021854 6915156a-9870-4745-a3c3-23f90116f8d3 01:12:14.430 --> 01:12:15.068 You know, NOTE Confidence: 0.86021854 6c4382f7-ec16-460f-a59a-71bcde04b961 01:12:15.068 --> 01:12:16.663 Lenora excellent question and let NOTE Confidence: 0.86021854 ab8579a2-93fd-47c8-b41e-15fcfef37451 01:12:16.663 --> 01:12:18.844 me tell you what I have shared NOTE Confidence: 0.86021854 e7f8c2c4-d963-4d3f-8cdd-292c0659d387 01:12:18.844 --> 01:12:20.584 with bankers here and what I've NOTE Confidence: 0.86021854 f2bf8d5f-4ef4-46b6-8f22-f5ed58d30690 01:12:20.648 --> 01:12:22.448 viewed here in our marketplace. NOTE Confidence: 0.86021854 8e0a6a48-94db-40ce-8ec0-95914728dd08 01:12:22.450 --> 01:12:24.331 But again, this is, I think, globally. NOTE Confidence: 0.86021854 efe915b8-22d6-498b-9424-b552ea3b22ca 01:12:24.331 --> 01:12:27.036 So you have a merger. NOTE Confidence: 0.86021854 4fb7d1c9-d1a0-43bf-a0e5-da664fc37d76 01:12:27.040 --> 01:12:29.448 Most of these banks are publicly traded NOTE Confidence: 0.86021854 72e47ec0-b919-4738-955d-cc1c20c90469 01:12:29.448 --> 01:12:32.010 so they have shareholder pressures. NOTE Confidence: 0.86021854 905989ab-60f7-48f8-a26a-69e6676dac9a 01:12:32.010 --> 01:12:34.488 Analysts on on the stock market. NOTE Confidence: 0.86021854 9e34c7a6-0196-4be4-9f15-03592c49e0a0 01:12:34.490 --> 01:12:35.798 Whether it's the Footsie, NOTE Confidence: 0.86021854 353144de-9e65-4282-99a7-eec1065a1b77 01:12:35.798 --> 01:12:37.760 whether it's a DAU or weather. NOTE Confidence: 0.86021854 6c3919e6-a636-487a-b040-6074fc30264a 01:12:37.760 --> 01:12:39.450 Whatever stock market is of NOTE Confidence: 0.86021854 e719cc3f-f439-4222-987e-d0766e2c709b 01:12:39.450 --> 01:12:41.140 of the country you're from, NOTE Confidence: 0.86021854 cb1c2176-00ac-4aec-acfb-ae8b34ca0a46 01:12:41.140 --> 01:12:42.684 there's pressure to to, NOTE Confidence: 0.86021854 4a436ac6-504f-4cc0-bd47-dd42f88534f9 01:12:42.684 --> 01:12:43.456 you know, NOTE Confidence: 0.86021854 da5c07b6-d0f0-41d6-9263-2309bc6574b2 01:12:43.460 --> 01:12:46.372 bring both banks together NOTE Confidence: 0.86021854 f2fe192e-95b0-4640-b726-63fe5fe23083 01:12:46.372 --> 01:12:48.796 efficiently and show the analysts NOTE Confidence: 0.86021854 5d12308c-da02-4e3a-ba07-aeee405daf5f 01:12:48.796 --> 01:12:51.840 that the merger is working at that. NOTE Confidence: 0.86021854 222e1295-a08f-4927-8c8d-d31ec9abb5e3 01:12:51.840 --> 01:12:54.140 You're you know, you know. NOTE Confidence: 0.86021854 b5a4d58f-01f9-4c57-bb7c-1bff6935032e 01:12:54.140 --> 01:12:56.272 Bankers use this trademark. NOTE Confidence: 0.86021854 76eeaf3f-47ea-40cd-ac04-4ce736427160 01:12:56.272 --> 01:12:59.388 How efficient is the bank and and NOTE Confidence: 0.86021854 889b8c2c-934a-4060-806f-a0a7e2637438 01:12:59.388 --> 01:13:01.180 you know they they don't want to be NOTE Confidence: 0.86021854 8aafc666-926c-41e7-8b3b-8259c247016f 01:13:01.233 --> 01:13:02.898 overstaffed but not under staff, NOTE Confidence: 0.86021854 825d6fc4-e0d9-4205-8b11-37aa971a388d 01:13:02.900 --> 01:13:04.965 so they're trying to find the right NOTE Confidence: 0.86021854 79bbf3ab-bc86-4885-b8a7-16c72d9de269 01:13:04.965 --> 01:13:05.260 combination. NOTE Confidence: 0.86021854 cc71fa57-5f81-4867-a660-b95b6c8c3408 01:13:05.260 --> 01:13:07.278 But at the end of the day, yes, NOTE Confidence: 0.86021854 77b47afd-31cf-47a9-b4ff-2a7c4d2931a1 01:13:07.278 --> 01:13:09.018 when you do have mergers. NOTE Confidence: 0.86021854 bbc97852-c502-4336-a99b-e9ee4f1ac247 01:13:09.020 --> 01:13:09.440 Uh, NOTE Confidence: 0.86021854 ee81256d-3c99-4a07-9c67-25ea32a41bad 01:13:09.440 --> 01:13:11.960 there will be people that will NOTE Confidence: 0.86021854 101798b3-b72b-41d4-89f1-80a5f3dfd3fb 01:13:11.960 --> 01:13:14.876 be let go because you you can't NOTE Confidence: 0.86021854 d4f52e72-bd59-43bc-bc82-85363ad37b0e 01:13:14.876 --> 01:13:16.118 have two sheriffs. NOTE Confidence: 0.86021854 1ee3c6f6-f725-4c57-922a-18aabc2159a2 01:13:16.120 --> 01:13:16.453 Uh, NOTE Confidence: 0.86021854 10a2f7b7-5d20-4c54-a1da-a5b703a40217 01:13:16.453 --> 01:13:18.451 on on board there's only gonna NOTE Confidence: 0.86021854 235f9965-81cf-4efe-9553-a4a1bda9b3f3 01:13:18.451 --> 01:13:20.818 be one uh in each category. NOTE Confidence: 0.86021854 8fe11cd7-77a2-4131-bd4d-a4829f4776fa 01:13:20.820 --> 01:13:22.040 So what does that mean? NOTE Confidence: 0.86021854 509beeff-88d0-4a01-9151-3f2588ea6b16 01:13:22.040 --> 01:13:24.530 But look in our industry, NOTE Confidence: 0.86021854 0951006c-f1d8-49f3-8ab2-61c510933d65 01:13:24.530 --> 01:13:27.351 the the the the skill sets are NOTE Confidence: 0.86021854 16362f32-af51-48fc-93b5-50ab4d99f470 01:13:27.351 --> 01:13:30.777 broadening so that it just isn't for banking. NOTE Confidence: 0.86021854 3bed46f2-a3a6-4926-a8b4-7179eb5a0e70 01:13:30.780 --> 01:13:32.400 Those skill sets and your developed. NOTE Confidence: 0.86021854 89721ddc-d854-4bee-a3c8-20f9b1797e29 01:13:32.400 --> 01:13:34.356 So let's take someone in compliance. NOTE Confidence: 0.86021854 c0f1b9d4-1362-4704-b9c5-4cca09a3e802 01:13:34.360 --> 01:13:37.020 You can go work for another industry NOTE Confidence: 0.86021854 e822b60e-db7e-441d-a4d5-0d8a73694181 01:13:37.020 --> 01:13:39.106 because at the end of the day. NOTE Confidence: 0.86021854 3175bf77-6807-4469-9af1-5891514717e3 01:13:39.110 --> 01:13:40.874 You know about compliance and you NOTE Confidence: 0.86021854 c31d12ae-5c3e-49a0-9ac9-6e785bef5c35 01:13:40.874 --> 01:13:43.099 know how to learn about compliance. NOTE Confidence: 0.86021854 37bda3a7-0461-45c0-9b1f-0457e15d9ec0 01:13:43.100 --> 01:13:44.997 You may go to the medical profession NOTE Confidence: 0.86021854 f328908d-26b6-4ee7-964e-6f161b46e1e4 01:13:44.997 --> 01:13:46.924 as a chief compliance officer for NOTE Confidence: 0.86021854 8776cd36-c4fb-4791-8d52-dc6f9a4eab23 01:13:46.924 --> 01:13:49.036 a hospital or for Medical Group. NOTE Confidence: 0.86021854 c94ff76b-b17a-43a6-a72f-287ec23ceb0e 01:13:49.040 --> 01:13:50.978 Or you may work for you, NOTE Confidence: 0.86021854 e31cce24-ac35-46f9-9e93-c46bc8389890 01:13:50.980 --> 01:13:53.654 know Amazon or you may work for NOTE Confidence: 0.86021854 cfc523c5-1ba1-41f6-9aa2-61570f052fe7 01:13:53.654 --> 01:13:56.180 another company or another industry. NOTE Confidence: 0.86021854 a865629f-6e73-4777-a77a-d70c1325352a 01:13:56.180 --> 01:13:57.900 If you're a financial person. NOTE Confidence: 0.86021854 5fba7c8a-5697-437b-be99-b54db9db9cba 01:13:57.900 --> 01:13:59.592 If you're a controller and you're NOTE Confidence: 0.86021854 39725204-aaf7-43bd-b6ba-9c50b02a8731 01:13:59.592 --> 01:14:01.312 doing or you're the Chief Financial NOTE Confidence: 0.86021854 cc3a6dbf-c9bd-4ed7-b910-30160935b680 01:14:01.312 --> 01:14:03.440 officer in a in a bank mergers and NOTE Confidence: 0.86021854 bf696020-690d-4edb-ac76-e05a4d91d838 01:14:03.500 --> 01:14:05.740 there can't be 2 chief financial officers, NOTE Confidence: 0.86021854 9e797e75-c232-4026-8cda-93157eea1b63 01:14:05.740 --> 01:14:07.786 you can be the Chief Financial NOTE Confidence: 0.86021854 de7b471e-1b5c-4676-845a-c135e0aac9d5 01:14:07.786 --> 01:14:09.150 officer for another company. NOTE Confidence: 0.86021854 f20076d5-af5d-4e8b-9084-4add70e30a79 01:14:09.150 --> 01:14:10.790 And and take that opportunity. NOTE Confidence: 0.86021854 05a0033e-b65f-48b8-868d-a50c898a076d 01:14:10.790 --> 01:14:13.166 I hate for you to leave our industry, NOTE Confidence: 0.86021854 7b4ac2bc-028e-4f27-8e12-8521e0545e2a 01:14:13.170 --> 01:14:14.990 but I want you to do well. NOTE Confidence: 0.86021854 d5b3cfb5-2475-466a-a6b0-6e68d4ea917f 01:14:14.990 --> 01:14:16.090 And so you've got to, NOTE Confidence: 0.86021854 196ec4b4-fb7d-4348-bd67-3685df238d1d 01:14:16.090 --> 01:14:17.590 as we mentioned earlier, NOTE Confidence: 0.86021854 8378bc5d-69f1-4613-b271-c862f5e5a8f7 01:14:17.590 --> 01:14:20.192 do the due diligence and look out NOTE Confidence: 0.86021854 c7b548a8-608b-47ac-b82f-f5d15b71f44f 01:14:20.192 --> 01:14:22.138 and and abroad to see how you NOTE Confidence: 0.86021854 d5d5aa76-cc85-4d40-8e78-75cadd172bee 01:14:22.138 --> 01:14:23.390 can be enhanced. NOTE Confidence: 0.86021854 5bfae165-9347-4dc4-a1f3-ae9cc3c60702 01:14:23.390 --> 01:14:25.934 Because of this merger and the NOTE Confidence: 0.86021854 8b89fb14-6480-43d5-8301-b72062b15655 01:14:25.934 --> 01:14:28.449 fact that you've been left out. NOTE Confidence: 0.86021854 a5f27d5b-3496-404a-adc1-3e82a1d07ebc 01:14:28.450 --> 01:14:29.482 And and unemployed. NOTE Confidence: 0.86021854 881425a1-a8ab-44ec-b6b6-1a8c4ad8fb79 01:14:29.482 --> 01:14:31.890 So which is a position that none NOTE Confidence: 0.838452248125 60583fe3-f7b9-49f6-94cf-e66fe7429fe4 01:14:31.964 --> 01:14:33.290 of us want to be in? NOTE Confidence: 0.838452248125 e42f1c91-3c5d-49d3-a50f-b92015fee199 01:14:33.290 --> 01:14:35.362 So I think the skill sets that NOTE Confidence: 0.838452248125 26313199-f4c7-4128-b864-91df8b57e3c8 01:14:35.362 --> 01:14:36.925 are being developed in our NOTE Confidence: 0.838452248125 98deed68-9e6b-4d6a-8269-a86e18be805d 01:14:36.925 --> 01:14:38.749 industry are not just for banking, NOTE Confidence: 0.838452248125 275fdc37-98a6-48d9-9f88-286ab5543d17 01:14:38.750 --> 01:14:41.067 but they're for other industries as well. NOTE Confidence: 0.838452248125 f90007f3-d42d-407d-b8ea-dbe859b08dc5 01:14:41.070 --> 01:14:43.130 And and. But I want you to stay in banking. NOTE Confidence: 0.838452248125 538b8d8d-336e-4b19-a371-485cfd07f148 01:14:43.130 --> 01:14:43.890 Don't get me wrong, NOTE Confidence: 0.838452248125 16407db9-4569-491c-91b1-fa3761ee47fc 01:14:43.890 --> 01:14:45.030 I want you to be there, NOTE Confidence: 0.838452248125 48d4b9ad-0734-4050-bf8b-509057563a13 01:14:45.030 --> 01:14:46.530 but if the circumstances arise NOTE Confidence: 0.838452248125 43e9876f-d70a-4586-bcb0-628d446e6ae5 01:14:46.530 --> 01:14:48.590 and you gotta make that decision, NOTE Confidence: 0.838452248125 cdf062f6-3bfc-4ca4-bd70-a2a2b8e5f0f3 01:14:48.590 --> 01:14:50.336 do what you need to do. NOTE Confidence: 0.917655222857143 b2558cba-6664-4b56-bdfb-d863c84c848b 01:14:52.430 --> 01:14:55.034 OK, and I think that's very NOTE Confidence: 0.917655222857143 624be339-8ed3-44f9-85a1-17dd1a157067 01:14:55.034 --> 01:14:57.500 relevant in the field of higher NOTE Confidence: 0.917655222857143 d1a31222-e2cc-416e-9985-8924afe67d15 01:14:57.500 --> 01:14:59.530 education as Bangor University is. NOTE Confidence: 0.917655222857143 1baa23aa-7988-417d-85b3-bff4594e8d0e 01:14:59.530 --> 01:15:03.650 Of course we we say to our students, NOTE Confidence: 0.917655222857143 fb479b6e-f9ec-4335-a0ed-9f97071bff93 01:15:03.650 --> 01:15:07.670 these are very rarely so narrow. NOTE Confidence: 0.917655222857143 d58c0f8e-7728-4b92-a91c-b4359d3d3ba3 01:15:07.670 --> 01:15:09.506 The skills and insights that we're NOTE Confidence: 0.917655222857143 8b154190-2ee8-4b3d-bbf1-dc990af59b4b 01:15:09.506 --> 01:15:11.712 giving to you that you can't transfer NOTE Confidence: 0.917655222857143 2a5e6c1c-f595-41bd-adc0-95231e3b5ab0 01:15:11.712 --> 01:15:13.854 them and Alex there has given some NOTE Confidence: 0.917655222857143 75d9dea7-242c-4e47-b88f-05bb27eeb4bc 01:15:13.860 --> 01:15:16.835 really good examples of being able to NOTE Confidence: 0.917655222857143 d8dee517-a2db-42cf-b24b-598866ff88ad 01:15:16.835 --> 01:15:19.750 transfer across two different industries, NOTE Confidence: 0.917655222857143 3de8fb0e-406d-4453-8c2d-9a712f182d8d 01:15:19.750 --> 01:15:21.910 not least of which was an NOTE Confidence: 0.917655222857143 1ad78146-cfba-44d9-aac0-2ab1ae5c4f20 01:15:21.910 --> 01:15:22.990 earlier question about. NOTE Confidence: 0.917655222857143 fb0fc7a8-fd22-4c26-88a5-723c6bd500f7 01:15:22.990 --> 01:15:24.955 All industries are being measured NOTE Confidence: 0.917655222857143 e2b3ebf9-9dd4-4e5d-ade4-1cede92d7713 01:15:24.955 --> 01:15:26.920 these days by those ESG, NOTE Confidence: 0.917655222857143 0b98a2dd-a35c-457a-bf86-15ec175aeecb 01:15:26.920 --> 01:15:28.220 environmental, social, NOTE Confidence: 0.917655222857143 01a90213-3e22-466e-a06e-638a8aa50f6d 01:15:28.220 --> 01:15:30.170 and governance criteria. NOTE Confidence: 0.767428722777778 e105dfe2-649b-4501-b095-1b4e964b0fb8 01:15:32.630 --> 01:15:34.916 OK, one last question here and NOTE Confidence: 0.767428722777778 bc2efc04-942a-4121-b721-02b29b3f9160 01:15:34.916 --> 01:15:37.132 then we'll draw things to a NOTE Confidence: 0.767428722777778 7a1255ef-a507-45c3-99f0-98a93bccbec7 01:15:37.132 --> 01:15:38.968 close and Anika says Hi Alex, NOTE Confidence: 0.767428722777778 378fd133-bd92-4420-96a6-5153f10436f0 01:15:38.970 --> 01:15:42.365 your statement brought this question to mind. NOTE Confidence: 0.767428722777778 b2ac2d2e-ae0a-4db0-9734-80e57c12d3e0 01:15:42.370 --> 01:15:44.855 Most bankers have just one skill set NOTE Confidence: 0.767428722777778 0b75c09a-50a0-43bc-99eb-3e9afae8e49c 01:15:44.855 --> 01:15:47.470 apart from those in specialized fields. NOTE Confidence: 0.767428722777778 83877733-5eb4-4f72-8455-c736720c7474 01:15:47.470 --> 01:15:49.498 How can we diversify? NOTE Confidence: 0.767428722777778 a76c8db6-668b-4073-bbfc-de6cf60d8920 01:15:49.498 --> 01:15:52.033 Especially those who spent most NOTE Confidence: 0.767428722777778 d5346752-9747-41f2-8f86-7b803784c543 01:15:52.033 --> 01:15:55.359 of their career lives in banking. NOTE Confidence: 0.767428722777778 6edb90cb-7f23-42f3-aaf4-2229fe12cfc7 01:15:55.360 --> 01:15:56.950 Well, that's probably a good one NOTE Confidence: 0.767428722777778 82c3df2b-f9b9-4204-be7b-073c3e1a2556 01:15:56.950 --> 01:15:58.918 to draw things to a close on Alex. NOTE Confidence: 0.767428722777778 8b464996-97f9-42c8-8c5c-f55ad38661ad 01:15:58.920 --> 01:16:00.976 It it is and let me tell you NOTE Confidence: 0.767428722777778 b439dead-1801-4656-bfee-9b66709da65c 01:16:00.976 --> 01:16:02.720 what I've also experienced. NOTE Confidence: 0.767428722777778 3c9b820f-6987-48da-88c4-c79479621331 01:16:02.720 --> 01:16:04.720 You know, I've seen bankers. NOTE Confidence: 0.767428722777778 a03b9ed0-2d60-48ee-a0cc-cfc19da8de6f 01:16:04.720 --> 01:16:08.180 Uh, you know, leave our industry and NOTE Confidence: 0.767428722777778 e7a7d4e3-3752-4122-bfe5-b96bb7ebe73d 01:16:08.180 --> 01:16:10.560 they told me Alex I'm moving on. NOTE Confidence: 0.767428722777778 1b055aa6-515d-4d05-8cd1-bcce5be5d61a 01:16:10.560 --> 01:16:12.317 I'm going to join a tech company. NOTE Confidence: 0.767428722777778 aab697d5-7b41-4916-bab6-e32785c7492e 01:16:12.320 --> 01:16:13.250 I'm gonna join. NOTE Confidence: 0.767428722777778 5adbf25b-8d3b-4f84-a020-7f0da6738fee 01:16:13.250 --> 01:16:14.180 You know what? NOTE Confidence: 0.767428722777778 ba1e2571-794b-4471-8b10-723745e67559 01:16:14.180 --> 01:16:16.360 Whatever the example was that NOTE Confidence: 0.767428722777778 6228821e-54b0-485b-98fa-ad08059ad97a 01:16:16.360 --> 01:16:17.668 they were leaving, NOTE Confidence: 0.767428722777778 962f53f5-7ff5-4e05-91a5-fdea0cae2323 01:16:17.670 --> 01:16:20.157 you know what they came back because NOTE Confidence: 0.767428722777778 8976664e-b736-4f8c-880c-e2db00fe7450 01:16:20.157 --> 01:16:22.119 once a banker, always a banker. NOTE Confidence: 0.767428722777778 0ed1e7c3-670c-48d3-b218-d4a8b198ebb5 01:16:22.120 --> 01:16:24.460 They miss being a banker. NOTE Confidence: 0.767428722777778 d8aa0b5e-2130-4f47-b93e-8e602c2f14b0 01:16:24.460 --> 01:16:25.984 They miss sitting down. NOTE Confidence: 0.767428722777778 a5d6b68c-4d5f-4854-92a0-ae77fad03dd6 01:16:25.984 --> 01:16:27.889 If they were a lender. NOTE Confidence: 0.767428722777778 2069dbb3-55cd-472c-a74f-97007b01df00 01:16:27.890 --> 01:16:29.755 Making the dreams come true NOTE Confidence: 0.767428722777778 418b5302-2f95-436d-90e3-7972afd23b6a 01:16:29.755 --> 01:16:31.247 to to that family, NOTE Confidence: 0.767428722777778 a5294d9d-2888-4136-9ad2-aab48ed156b9 01:16:31.250 --> 01:16:33.287 saying you can buy that first flat. NOTE Confidence: 0.767428722777778 49fbb3fe-75e3-4590-8f9a-037145d7f6f1 01:16:33.290 --> 01:16:35.466 You can buy that first home or here's NOTE Confidence: 0.767428722777778 4409d48b-af9c-4a25-b2bf-4a18dcc618d7 01:16:35.466 --> 01:16:37.347 the capital to start that business. NOTE Confidence: 0.767428722777778 208f9ba4-e9d8-4de5-b6cb-7cf050f6996b 01:16:37.350 --> 01:16:38.064 They missed. NOTE Confidence: 0.767428722777778 fd70c1d0-2bfa-4f10-98e0-444578903b2f 01:16:38.064 --> 01:16:41.590 That banking is a noble cause it is magical. NOTE Confidence: 0.767428722777778 81f57c33-56f7-4b68-84db-04c87469de2d 01:16:41.590 --> 01:16:44.026 It is wonderful what our bankers do. NOTE Confidence: 0.767428722777778 77671971-bf92-4151-bcf6-4b48a1313aab 01:16:44.030 --> 01:16:46.868 We get a lot of critics in the NOTE Confidence: 0.767428722777778 07c11d11-d1db-4e41-9897-b0216b28d748 01:16:46.868 --> 01:16:48.900 media and I deal a lot with the NOTE Confidence: 0.767428722777778 193bcbbc-011e-4200-aaa3-ec935603f0ed 01:16:48.970 --> 01:16:51.016 media and and and politicians and NOTE Confidence: 0.767428722777778 3ccc57eb-2dfa-45c0-96f3-29450b3e1e58 01:16:51.016 --> 01:16:53.320 they like to slam our industry. NOTE Confidence: 0.767428722777778 1c2b8c7c-c392-41f0-b6d1-b8b8af5e9416 01:16:53.320 --> 01:16:54.396 But you know what? NOTE Confidence: 0.767428722777778 8fb3f331-9c79-4387-9191-a4220d49f85c 01:16:54.396 --> 01:16:56.010 Our bankers are no different than NOTE Confidence: 0.767428722777778 fe082072-0a75-4739-a80f-f4a399b73609 01:16:56.064 --> 01:16:57.720 any other professional industry. NOTE Confidence: 0.767428722777778 4beee10a-8f23-431c-a9c1-98ee6c28df0f 01:16:57.720 --> 01:17:01.592 We need to get paid, so for our services, NOTE Confidence: 0.767428722777778 d664c295-dfae-46b6-8e53-b6a6aa754f21 01:17:01.592 --> 01:17:02.110 uh, NOTE Confidence: 0.767428722777778 656db89c-e18f-446f-a0d4-a6c602dedbf7 01:17:02.110 --> 01:17:04.549 I mean you can't go to a dry cleaning NOTE Confidence: 0.767428722777778 b6138781-ef8e-49a0-8161-dfc77d319c3a 01:17:04.549 --> 01:17:06.548 store and give them 10 shirts to NOTE Confidence: 0.767428722777778 6bb48d2e-d76c-494f-baaf-6ae5a78a3e0a 01:17:06.548 --> 01:17:08.860 dry clean and not pay them for that. NOTE Confidence: 0.767428722777778 a1b59887-631b-47c8-9c25-ac7ac7676165 01:17:08.860 --> 01:17:10.678 Well the same thing would have a bank loan. NOTE Confidence: 0.767428722777778 bf278182-71bd-4aab-af3c-490dd6981761 01:17:10.680 --> 01:17:11.676 If you get a bank loan, NOTE Confidence: 0.767428722777778 c0cff28a-1da2-4616-a534-4ad3a2f450e3 01:17:11.680 --> 01:17:14.458 you gotta repay it because people NOTE Confidence: 0.767428722777778 55e809c1-1974-4f22-b747-174aaac57649 01:17:14.458 --> 01:17:17.245 do not understand how well regulated NOTE Confidence: 0.767428722777778 b1996a6f-aeb9-431d-a21b-e0a723f16d15 01:17:17.245 --> 01:17:20.613 we are and and if the banks capital NOTE Confidence: 0.767428722777778 0eb67e2a-152c-4955-8b39-a12061ad5fdc 01:17:20.620 --> 01:17:22.040 is really being reduced because NOTE Confidence: 0.767428722777778 7cb97554-1410-4ed7-b376-fd50229a9b95 01:17:22.040 --> 01:17:24.126 you got to write off that long NOTE Confidence: 0.767428722777778 615f1ed9-1afd-4978-9cc6-28ee2bcc886b 01:17:24.126 --> 01:17:25.646 'cause people don't repay it, NOTE Confidence: 0.767428722777778 548a8c03-28c5-4bbb-9bb0-4480307fba44 01:17:25.650 --> 01:17:27.504 the regulators may close the bank NOTE Confidence: 0.767428722777778 9866ac49-9d52-4ab5-954e-f2d13b7ffe39 01:17:27.504 --> 01:17:29.718 down and then everybody loses their jobs. NOTE Confidence: 0.767428722777778 3b2ba257-434f-4d88-95e6-c180336ed8f1 01:17:29.720 --> 01:17:31.883 So you know it's an important role NOTE Confidence: 0.767428722777778 8e5edefa-9241-4262-9d04-8ae1140dd6b2 01:17:31.883 --> 01:17:33.800 that banks play in our society, NOTE Confidence: 0.767428722777778 6cfe004b-809d-4d49-8178-e70c27c3adbf 01:17:33.800 --> 01:17:35.852 and it's a noble one and and I have NOTE Confidence: 0.767428722777778 c5246bd9-4a2d-4387-bd5a-471651cdb227 01:17:35.852 --> 01:17:37.561 found that bankers have missed it NOTE Confidence: 0.767428722777778 321b998b-79ba-43c2-aafe-fb6aa006ca76 01:17:37.561 --> 01:17:39.540 when they have left the industry. NOTE Confidence: 0.767428722777778 d710f3a0-916f-48cf-848f-b28d9955fff5 01:17:39.540 --> 01:17:41.886 So uh, but again, you know, NOTE Confidence: 0.767428722777778 83964710-0852-4edd-9749-48a243a71fc3 01:17:41.890 --> 01:17:44.056 keep in this ever changing world NOTE Confidence: 0.767428722777778 4c173dd1-493a-4a94-abf1-4d412d8db3ad 01:17:44.056 --> 01:17:46.284 that we're living in, you know, NOTE Confidence: 0.767428722777778 2ab2b471-0436-44d6-97a1-1bb0ac768c1f 01:17:46.284 --> 01:17:48.636 always if you have any opportunities NOTE Confidence: 0.767428722777778 998ae39d-1c9a-4ec7-8d26-198d0b56c5ef 01:17:48.636 --> 01:17:50.634 for training, take it. NOTE Confidence: 0.767428722777778 d69cd829-864c-4467-90c5-ee40eaab5057 01:17:50.634 --> 01:17:53.669 But in our changing world, NOTE Confidence: 0.767428722777778 69cb7442-1d8b-4c14-8e26-7fef14301d38 01:17:53.670 --> 01:17:55.866 the skill sets that bankers have NOTE Confidence: 0.767428722777778 6e43155d-692e-4959-b6b1-0a3bdf89c729 01:17:55.866 --> 01:17:57.647 learned and will continue to NOTE Confidence: 0.767428722777778 5509c676-63d6-44f2-8350-480f45329fab 01:17:57.647 --> 01:17:59.540 learn now are being applied to NOTE Confidence: 0.767428722777778 876d9260-7d8a-4484-b623-68ca11e4f2a8 01:17:59.540 --> 01:18:00.852 other industries as well. NOTE Confidence: 0.767428722777778 ff4d4f40-b7aa-438b-a3fb-0cf8821c09cd 01:18:00.860 --> 01:18:04.476 More and more so you know and again, NOTE Confidence: 0.767428722777778 659fb81d-06b1-4425-944e-0ce8f1b247b0 01:18:04.480 --> 01:18:06.601 I encourage you to stay in our NOTE Confidence: 0.767428722777778 04bd338f-6013-4a5d-a290-0a6fef6cd0d6 01:18:06.601 --> 01:18:08.708 industry but keep your options open. NOTE Confidence: 0.767428722777778 c6666213-e8de-4a66-8f7d-0d39e73d29a8 01:18:08.710 --> 01:18:11.104 Great and as we draw things to our clothes, NOTE Confidence: 0.767428722777778 0498f06f-0ff6-434f-8240-326761bbaceb 01:18:11.110 --> 01:18:13.273 it's great to be able to see NOTE Confidence: 0.767428722777778 4076d5bd-83d6-4a12-be2a-a49f1715518e 01:18:13.273 --> 01:18:15.702 in the chat area that different NOTE Confidence: 0.767428722777778 e6015411-7618-44f0-9a96-f0042506ea75 01:18:15.702 --> 01:18:18.540 delegates are saying to each other. NOTE Confidence: 0.767428722777778 c9b5d314-17e7-4428-a8bd-270accd96a3b 01:18:18.540 --> 01:18:18.737 Well, NOTE Confidence: 0.767428722777778 b0943bf0-ee15-4105-b42c-882a9d60d441 01:18:18.737 --> 01:18:20.890 if you want to pick up some of these skills, NOTE Confidence: 0.767428722777778 4f6baaee-7034-4aa3-b53f-4d1aeaf93455 01:18:20.890 --> 01:18:22.686 come on the cebpa, NOTE Confidence: 0.767428722777778 6753ced6-5660-4abe-b6e6-e90d700cfa6b 01:18:22.686 --> 01:18:25.916 which is not the sole purpose of NOTE Confidence: 0.767428722777778 f365adfe-b9b6-4c6a-987b-95b4f0b24711 01:18:25.916 --> 01:18:28.758 having this this session with Alex. NOTE Confidence: 0.767428722777778 03c041be-5e26-4348-8239-c81063952c59 01:18:28.758 --> 01:18:31.710 But yes indeed come on to NOTE Confidence: 0.720911984166667 d8fb03b4-0f6c-42b9-b2d0-8b1de9fb2e9b 01:18:31.816 --> 01:18:34.755 the sub, can broaden your toolkit just NOTE Confidence: 0.720911984166667 21277e5e-0421-46f8-b9a1-cdcee0401746 01:18:34.755 --> 01:18:37.570 to close things down before I thank. NOTE Confidence: 0.720911984166667 7a01bff1-7252-4e52-a099-60dca33527fe 01:18:37.570 --> 01:18:40.250 Alex, for his great insight, NOTE Confidence: 0.720911984166667 64f5098f-70d9-4fba-a19e-c52f81c3176f 01:18:40.250 --> 01:18:43.202 the one of the things he said earlier on, NOTE Confidence: 0.720911984166667 56143331-f92c-4ae3-a262-64a18062f762 01:18:43.210 --> 01:18:46.470 was that Florida bankers exist NOTE Confidence: 0.720911984166667 f5936bfa-f1a8-4bc5-baaf-d7205f1e91ff 01:18:46.470 --> 01:18:49.730 for advocating for the industry. NOTE Confidence: 0.720911984166667 d339a9d3-8939-4c8f-b0fe-c63a852d3a60 01:18:49.730 --> 01:18:51.413 And there was a comment that came up that NOTE Confidence: 0.720911984166667 50a7a5ea-411b-41e5-99d0-a084cc22151b 01:18:51.413 --> 01:18:53.130 we didn't have a chance to to look at. NOTE Confidence: 0.720911984166667 d6521c54-f9a2-4532-af75-56da3f6df288 01:18:53.130 --> 01:18:57.607 I'll just go back to it and it says it was in NOTE Confidence: 0.720911984166667 4da28d54-ced4-4d89-bf67-a21ec0672457 01:18:57.607 --> 01:19:01.340 the discussion we had about how to how to. NOTE Confidence: 0.720911984166667 20b16460-caab-43fc-857d-c43871b20d31 01:19:01.340 --> 01:19:03.548 Fund entrepreneurs and the great example NOTE Confidence: 0.720911984166667 99f17a8a-b4cb-493b-9420-7e72b947da1d 01:19:03.548 --> 01:19:06.080 of the owner of the Jackson Jaguars NOTE Confidence: 0.720911984166667 927bd807-9185-47de-ac25-ca4d3c3d0290 01:19:06.080 --> 01:19:08.780 that Alex shared with us of Mr Chan, NOTE Confidence: 0.720911984166667 dfb5a701-1f03-4f14-bcb3-7a857267341a 01:19:08.780 --> 01:19:12.080 who went into a small bank. NOTE Confidence: 0.720911984166667 8b6a5e0d-ac6e-47ad-9ebe-88f319261299 01:19:12.080 --> 01:19:13.466 Somebody said earlier. NOTE Confidence: 0.720911984166667 fe4b562c-8b0d-4256-92f1-e5919a4a8f05 01:19:13.466 --> 01:19:15.776 Unfortunately, bankers may be enthusiastic NOTE Confidence: 0.720911984166667 d2c4de04-a780-4d85-a9e7-7b7891005f77 01:19:15.776 --> 01:19:18.320 and willing to try to do these things, NOTE Confidence: 0.720911984166667 3785b083-2fd6-4a73-bdfa-50839e1da7d7 01:19:18.320 --> 01:19:20.819 but the systems don't always allow them. NOTE Confidence: 0.720911984166667 4411db34-0ceb-4d0d-a388-57a2b729cccf 01:19:20.820 --> 01:19:22.206 Now that may well be true, NOTE Confidence: 0.720911984166667 95960a27-ef74-4c79-997b-64f8f6f67802 01:19:22.210 --> 01:19:25.395 and of course, as Alex has emphasized, NOTE Confidence: 0.720911984166667 8615c7b6-672e-40aa-90ae-3609eb129120 01:19:25.400 --> 01:19:28.958 we exist in a regulatory environment NOTE Confidence: 0.720911984166667 e712a101-3920-4743-a822-e27ff53eecbb 01:19:28.960 --> 01:19:30.508 around the world. NOTE Confidence: 0.720911984166667 e7d03226-ca9b-4033-837a-d274cc25d8b7 01:19:30.508 --> 01:19:31.540 Subtle differences. NOTE Confidence: 0.720911984166667 d4f99c81-2b0b-494b-9c5d-fb6cf75d8e58 01:19:31.540 --> 01:19:32.835 But at the end of the day, NOTE Confidence: 0.720911984166667 57dae52f-cae3-4aad-99e9-12708a9de3ce 01:19:32.840 --> 01:19:35.040 uh, to protect customers NOTE Confidence: 0.720911984166667 8338bb71-2eec-40b2-9b23-e8e15423cc58 01:19:35.040 --> 01:19:38.340 and one of the things that. NOTE Confidence: 0.720911984166667 a936752c-578e-4346-9bf6-34f7e3315277 01:19:38.340 --> 01:19:39.928 Florida Bankers Association does NOTE Confidence: 0.720911984166667 92787534-153d-443d-a873-169fe78911ef 01:19:39.928 --> 01:19:41.913 and the Chartered Banker Institute, NOTE Confidence: 0.720911984166667 8a9827d9-2daa-4924-9481-6df6605a80f8 01:19:41.920 --> 01:19:44.224 our professional partner here in the NOTE Confidence: 0.720911984166667 3e389275-7d07-46f3-84f3-c1dd56a17098 01:19:44.224 --> 01:19:46.719 UK is they advocate for industry. NOTE Confidence: 0.720911984166667 44e43ff2-016a-4093-94ce-c785ecc1fd54 01:19:46.720 --> 01:19:48.235 If there are situations where NOTE Confidence: 0.720911984166667 b23af3c1-6785-4660-a182-d873d8a4d18a 01:19:48.235 --> 01:19:50.105 bankers would be willing to do NOTE Confidence: 0.720911984166667 bb8f0620-6e5a-4223-9138-f4688c3fa3fb 01:19:50.105 --> 01:19:51.917 things but find that the systems NOTE Confidence: 0.720911984166667 f6d4fb91-f658-4a83-bde9-55463dc82af0 01:19:51.917 --> 01:19:53.469 the regulations don't allow them, NOTE Confidence: 0.720911984166667 63dde604-a284-45ae-b00e-55a3af8377bf 01:19:53.470 --> 01:19:57.245 then the these associations and NOTE Confidence: 0.720911984166667 8f3ca65b-3845-4f0a-9cd4-816f4a527a67 01:19:57.245 --> 01:19:59.746 institutes are there to help us all. NOTE Confidence: 0.720911984166667 457f8021-ba1c-44b8-afe3-91a63d363bd4 01:19:59.750 --> 01:20:01.880 And that's why it's important to, NOTE Confidence: 0.720911984166667 62d68623-5463-43f5-8691-6c6e88f2a207 01:20:01.880 --> 01:20:04.040 as Alex said, maintain your networks. NOTE Confidence: 0.720911984166667 9ea7b1fc-7e48-4740-af0c-9db16d13651c 01:20:04.040 --> 01:20:05.925 It's not just a relationship NOTE Confidence: 0.720911984166667 d08f1965-8d58-410e-aad0-8a3748918cb9 01:20:05.925 --> 01:20:07.433 with an individual colleague, NOTE Confidence: 0.720911984166667 0f492727-2e34-42a1-9f82-7ee36d68c231 01:20:07.440 --> 01:20:08.868 or perhaps in a different bank. NOTE Confidence: 0.720911984166667 778bd89f-6be2-4c23-85ec-c85338385422 01:20:08.870 --> 01:20:10.594 It's about networks CB, NOTE Confidence: 0.720911984166667 76c19b23-b09c-4c60-a0f0-8d391ac267fb 01:20:10.594 --> 01:20:13.180 MBA wants to be that source NOTE Confidence: 0.720911984166667 c37b2448-b980-4f0e-a744-dc8bb0496494 01:20:13.274 --> 01:20:15.729 of networking for our alumni. NOTE Confidence: 0.720911984166667 b5e4e7ca-7d39-4448-b16d-5fb5e99f28dc 01:20:15.730 --> 01:20:18.328 It also the Chartered Banker Institute. NOTE Confidence: 0.720911984166667 30d0b271-7750-4253-a8c3-c5d2f3b8a783 01:20:18.330 --> 01:20:19.982 Our professional partner emphasizes. NOTE Confidence: 0.720911984166667 2b4178bf-5448-4002-a0a5-6d37f3f73f93 01:20:19.982 --> 01:20:22.832 Please stay in touch with us afterwards NOTE Confidence: 0.720911984166667 08ae2c6f-0940-4386-89f7-e99a3730bedb 01:20:22.832 --> 01:20:25.523 so that you can keep up to date with NOTE Confidence: 0.720911984166667 66ea0bad-190d-4e4a-b86d-819638643f18 01:20:25.590 --> 01:20:28.005 all the things that we're finding out. NOTE Confidence: 0.720911984166667 c6172c2f-6c39-4265-a231-cc85fcb486e8 01:20:28.010 --> 01:20:31.040 And Bangor University and the NOTE Confidence: 0.720911984166667 7722a18c-18d0-4787-b9f4-13656ab9c3cc 01:20:31.040 --> 01:20:34.070 Chartered Banker Institute want to NOTE Confidence: 0.720911984166667 bb802e90-fcbf-416b-94eb-4fbc507fc8b4 01:20:34.165 --> 01:20:36.889 be the knowledge source for y'all NOTE Confidence: 0.720911984166667 0853af41-4821-447d-9d08-8cf5cda44626 01:20:36.889 --> 01:20:40.509 and to be able to exchange ideas. NOTE Confidence: 0.720911984166667 1df54756-610d-45f2-88f6-c08b8f0702eb 01:20:40.510 --> 01:20:41.392 I'm then, NOTE Confidence: 0.720911984166667 de3e8334-a4bb-426c-88ba-45cb8e39cc26 01:20:41.392 --> 01:20:44.038 as the Florida Bankers Association does, NOTE Confidence: 0.720911984166667 9ab6f110-49f6-48e0-99cf-b8083d2972cd 01:20:44.040 --> 01:20:47.778 Alex said advocate for change so NOTE Confidence: 0.720911984166667 29c5a398-527f-4cbe-a0c9-948152aa5a5b 01:20:47.778 --> 01:20:50.690 that things can be better for NOTE Confidence: 0.720911984166667 2ccf1314-f997-463b-9d00-e58cc920dbf6 01:20:50.690 --> 01:20:52.765 all the stakeholders and he, NOTE Confidence: 0.720911984166667 35a1c0d7-4650-43e6-ac52-8ee0d56d26e6 01:20:52.770 --> 01:20:56.130 Dillion says networking globally is key. NOTE Confidence: 0.720911984166667 412cebc8-02b1-48dc-af11-4bfa27c4d143 01:20:56.130 --> 01:20:58.138 And I'll use the. NOTE Confidence: 0.879526726818182 86e0a8b3-12cb-42d4-bdfa-29486aa60e00 01:21:00.300 --> 01:21:02.778 Statement from medallion that says great NOTE Confidence: 0.879526726818182 2fa629f9-dc75-4521-bd1e-6cc52d472049 01:21:02.778 --> 01:21:05.315 session Alex has been a great session NOTE Confidence: 0.879526726818182 019a8640-390d-42ed-bea2-ec272fb0abcd 01:21:05.315 --> 01:21:07.760 on the on the screen as I see it. NOTE Confidence: 0.879526726818182 923c2d9e-bc30-498b-893d-7a78ebe53a3c 01:21:07.760 --> 01:21:10.120 I see Alex smiling as as I've always NOTE Confidence: 0.879526726818182 761a7bb0-6dde-47e4-a825-105146ca85b5 01:21:10.120 --> 01:21:12.931 known him over the years and there are NOTE Confidence: 0.879526726818182 5556d0e3-2f0e-48f7-a9a9-a626a368ce09 01:21:12.931 --> 01:21:15.181 three individuals there who are from NOTE Confidence: 0.879526726818182 ea7ae03c-a428-43ac-b988-8d47c552c3f9 01:21:15.181 --> 01:21:17.413 Nigeria Saint Helena and from Trinidad NOTE Confidence: 0.879526726818182 ff30056d-7a78-4540-8424-987be83ed473 01:21:17.413 --> 01:21:19.870 and Tobago and they talk there about NOTE Confidence: 0.879526726818182 3d6470e3-0e9e-4eb0-896d-0a97fda0bdb2 01:21:19.870 --> 01:21:22.339 the CB MBA program being real life. NOTE Confidence: 0.879526726818182 dbb7d039-ca49-4ad5-afda-22e3bba4413c 01:21:22.340 --> 01:21:25.410 Relevant revolutionary gain. NOTE Confidence: 0.879526726818182 55d803c9-017c-45f6-8810-5b06e62322be 01:21:25.410 --> 01:21:27.630 Help me to gain confidence and NOTE Confidence: 0.879526726818182 0dd9a78b-ae9f-4fd9-b5b2-814e7d8724b7 01:21:27.630 --> 01:21:29.430 come away feeling inspired. NOTE Confidence: 0.879526726818182 06b49bd1-741f-4690-92f7-c13911c277f8 01:21:29.430 --> 01:21:32.850 Says UM Josephine from Saint Helena, NOTE Confidence: 0.879526726818182 827e4d72-4d2e-4924-90d0-a2a8c4d0d619 01:21:32.850 --> 01:21:33.966 and I hope all of us. NOTE Confidence: 0.879526726818182 2b981e98-c0e3-4dbd-9191-d12dca0beda1 01:21:33.970 --> 01:21:36.385 I certainly do come away from this NOTE Confidence: 0.879526726818182 c3d10b8f-214e-442b-895d-afe7bfd80f79 01:21:36.385 --> 01:21:38.560 session with Alex feeling inspired NOTE Confidence: 0.879526726818182 98ea975d-84dc-48c7-b8d6-cadfb962a0ae 01:21:38.560 --> 01:21:41.230 and there are always challenges out NOTE Confidence: 0.879526726818182 4dae90c3-970e-454c-a855-22e908a66b6b 01:21:41.230 --> 01:21:43.835 there that see them as they size. NOTE Confidence: 0.879526726818182 57893fd3-5643-4118-b048-7bea53074466 01:21:43.835 --> 01:21:46.361 Idea of not a cup half empty but a NOTE Confidence: 0.879526726818182 05a1087e-c8b6-4709-99bd-a8f1c96b3862 01:21:46.361 --> 01:21:48.505 cup half full or a glass half full. NOTE Confidence: 0.879526726818182 cf9d3f4a-9b63-4c72-a387-e5186398b8db 01:21:48.510 --> 01:21:50.028 I should be going to recharge NOTE Confidence: 0.879526726818182 e0949670-881c-470c-837c-decad455cdf6 01:21:50.028 --> 01:21:50.787 my coffee shortly. NOTE Confidence: 0.879526726818182 bbd66815-df52-4657-9cae-1d11e0fadd2a 01:21:50.790 --> 01:21:52.050 I look forward to sharing coffees NOTE Confidence: 0.879526726818182 99e1a75c-2f44-4c54-b691-0fa58a7fd27a 01:21:52.050 --> 01:21:53.608 with you in a few weeks time. NOTE Confidence: 0.879526726818182 a84e4ef5-b431-4857-8ee0-fa6745708bd5 01:21:53.610 --> 01:21:54.790 Alex, when you're over here. NOTE Confidence: 0.879526726818182 80946860-dd73-4396-9781-318d523a1b8c 01:21:54.790 --> 01:21:56.102 Thank you so much. NOTE Confidence: 0.879526726818182 fc212300-dfa4-4602-a35d-e226c5e27c12 01:21:56.102 --> 01:21:57.458 No no Steven, thank you. NOTE Confidence: 0.879526726818182 3821978d-90ef-478a-9a0b-487c5569c368 01:21:57.458 --> 01:21:58.838 You know Steven, you were great, NOTE Confidence: 0.879526726818182 01fab7df-1e22-4c98-b87e-c4faef458b7b 01:21:58.838 --> 01:22:00.750 you were fantastic. I really enjoyed. NOTE Confidence: 0.879526726818182 417d2106-8ce1-479b-9f11-62f8bb99f4e4 01:22:00.750 --> 01:22:04.710 The Q&A which you but but I I gotta tell you, NOTE Confidence: 0.879526726818182 57bf08b4-4ecb-4e2d-9b4e-8c098387c54b 01:22:04.710 --> 01:22:06.314 the students were unbelievable. NOTE Confidence: 0.879526726818182 2a0e0897-2564-417a-a610-76b6f4704ddc 01:22:06.314 --> 01:22:07.517 They were fantastic. NOTE Confidence: 0.879526726818182 bb239c97-fe58-4680-a7d1-57c821cb54e2 01:22:07.520 --> 01:22:09.686 And, uh, uh and and it, NOTE Confidence: 0.879526726818182 361cd7bd-8f58-462a-af20-8e93ddcbca75 01:22:09.690 --> 01:22:10.230 it shows. NOTE Confidence: 0.879526726818182 37d4533f-6fa3-418c-8a13-f89910323068 01:22:10.230 --> 01:22:11.580 What a great education they're NOTE Confidence: 0.879526726818182 517a52b7-e3b4-4f7f-8e9b-4946768b7aa8 01:22:11.580 --> 01:22:12.960 getting at Bangor University. NOTE Confidence: 0.879526726818182 38fe96a0-4b22-44aa-9fb1-e18c5a6595a7 01:22:12.960 --> 01:22:16.319 I congratulate all of you and NOTE Confidence: 0.879526726818182 0e25e9e9-60a1-4269-b391-2c58e349780e 01:22:16.319 --> 01:22:18.482 Steve and I have an offer if NOTE Confidence: 0.879526726818182 d79f5ede-b204-4d4c-bf90-d0216402c24b 01:22:18.482 --> 01:22:20.719 you wanna send me their emails, NOTE Confidence: 0.879526726818182 2b23d556-db4e-4546-8581-bb0d2320fa01 01:22:20.720 --> 01:22:23.546 I will be more than happy to add them NOTE Confidence: 0.879526726818182 17c031d3-a70e-423f-a23f-29a62f26e3f7 01:22:23.546 --> 01:22:26.312 to my email list 'cause I would like NOTE Confidence: 0.879526726818182 76248002-a7bb-4564-b067-efcdbde2c22a 01:22:26.312 --> 01:22:28.654 to stay in touch with them to put NOTE Confidence: 0.879526726818182 c12ad455-b1e9-4cde-b7b0-dadaf2648aa5 01:22:28.654 --> 01:22:30.896 into practice what I'm preaching and. NOTE Confidence: 0.879526726818182 6c9cf387-f8d1-4a3f-9f29-76e6e3bf00fb 01:22:30.896 --> 01:22:32.320 But they were fantastic. NOTE Confidence: 0.879526726818182 993c347d-692a-484e-bdf9-51cb133809f8 01:22:32.320 --> 01:22:34.108 Steve and I really appreciate that. NOTE Confidence: 0.879526726818182 9c2219e7-b250-4a8d-9050-98ac6d002321 01:22:34.110 --> 01:22:36.000 The questions from the students. NOTE Confidence: 0.879526726818182 3b87dc03-710d-4ba2-bf78-e88471d4e79d 01:22:36.000 --> 01:22:37.980 Great and I also would echo NOTE Confidence: 0.879526726818182 6963ca21-4c28-4cb7-80ed-e6cfa8f5ce07 01:22:37.980 --> 01:22:39.740 what Alex has just said. NOTE Confidence: 0.879526726818182 1e4c541d-2589-43d9-9896-893e379e712f 01:22:39.740 --> 01:22:41.636 These sessions could just be Steven NOTE Confidence: 0.879526726818182 835b5e85-9518-49d4-9646-13ee1ffb354b 01:22:41.636 --> 01:22:43.579 and Alex speaking to each other, NOTE Confidence: 0.879526726818182 57216019-4169-4d5e-a26d-a8a09d3a85d5 01:22:43.580 --> 01:22:45.358 which we enjoy doing and we'll be NOTE Confidence: 0.879526726818182 e834f551-72bc-49be-a419-a3ee0febb93c 01:22:45.358 --> 01:22:47.258 doing more of in a few weeks time. NOTE Confidence: 0.879526726818182 7690b602-7fad-4f05-85c7-63d0b14d057f 01:22:47.260 --> 01:22:50.011 But the real value comes when y'all NOTE Confidence: 0.879526726818182 2e0e30df-5eca-442b-bfb7-448f2ada3203 01:22:50.011 --> 01:22:52.478 get involved and you ask questions NOTE Confidence: 0.879526726818182 bfa84ef1-2ff7-46f7-99d4-a61a8c7eb09f 01:22:52.478 --> 01:22:54.896 and you probe and you persist. NOTE Confidence: 0.879526726818182 37e75a19-bd88-49f2-8f42-42891d5bd01c 01:22:54.900 --> 01:22:56.772 And then you say things to NOTE Confidence: 0.879526726818182 76ad4415-3d21-4138-a97e-b435f6a3ae34 01:22:56.772 --> 01:22:58.799 each other in the chat area. NOTE Confidence: 0.879526726818182 74702c9b-694f-4a7f-b7d7-702b3fc39beb 01:22:58.800 --> 01:23:00.340 Yeah, you know, come on the seabob, NOTE Confidence: 0.879526726818182 067d7c4f-a04e-461b-8568-5609e8f9cf24 01:23:00.340 --> 01:23:01.775 you can get an insight to that. NOTE Confidence: 0.879526726818182 01221b60-7f77-438c-9b1a-2ec827079758 01:23:01.780 --> 01:23:04.996 And yes, we want to have global connections. NOTE Confidence: 0.879526726818182 9186f4a6-009b-41e5-89d1-3a9f27fb4fe2 01:23:05.000 --> 01:23:05.744 Global networks. NOTE Confidence: 0.879526726818182 1ec59dfe-7d74-49d4-bfdd-47ae21ebbf8a 01:23:05.744 --> 01:23:07.976 At the end of the day, NOTE Confidence: 0.879526726818182 be0465cc-51bc-40fb-bedb-922dd3616032 01:23:07.980 --> 01:23:10.698 financial Services is a global industry. NOTE Confidence: 0.879526726818182 3a61eb99-58c4-478e-b18b-b0494d174dcc 01:23:10.700 --> 01:23:13.616 Much of the regulation is common. NOTE Confidence: 0.879526726818182 1d90c0f5-34a1-4090-b485-970abe01f0c7 01:23:13.620 --> 01:23:15.528 There is some specific NOTE Confidence: 0.879526726818182 2405e711-c55d-4a6f-b317-1cbe8c6a4ffb 01:23:15.528 --> 01:23:16.959 individual national legislation, NOTE Confidence: 0.879526726818182 c8834622-bedb-4f86-bd04-8a4ce880d286 01:23:16.960 --> 01:23:19.240 but I hope you go away inspired NOTE Confidence: 0.879526726818182 c7788bf0-90c5-4e90-9f49-af9593f5749b 01:23:19.240 --> 01:23:21.640 by some of the words. NOTE Confidence: 0.879526726818182 dde529a3-83ff-4210-beb7-17b2b4198efd 01:23:21.640 --> 01:23:23.159 Well, all the words that Alex said, NOTE Confidence: 0.879526726818182 184d9216-d58e-4cc6-b9db-8ed4593e7281 01:23:23.160 --> 01:23:27.598 but particularly banking, is a noble cause. NOTE Confidence: 0.879526726818182 b16e362c-7bd8-4055-8fb3-5efb868deabb 01:23:27.600 --> 01:23:31.338 Banking is a noble cause and remember, NOTE Confidence: 0.879526726818182 6805d204-4475-40b0-a79b-cbfa3e305283 01:23:31.340 --> 01:23:33.232 the other phrase bankers NOTE Confidence: 0.879526726818182 7eb50da4-a444-4c55-8245-0fa178a9349c 01:23:33.232 --> 01:23:35.124 make dreams come true. NOTE Confidence: 0.879526726818182 57812acd-c4af-4325-a37a-0dc742f5e836 01:23:35.130 --> 01:23:36.762 Whether it's for individuals NOTE Confidence: 0.879526726818182 138322db-98c2-4ece-ab6f-9bdb0e293ac8 01:23:36.762 --> 01:23:37.986 in retail banking. NOTE Confidence: 0.879526726818182 5b67e7eb-1b7b-438d-873a-e7092c7c31f0 01:23:37.990 --> 01:23:40.460 Whether it's for corporate customers, NOTE Confidence: 0.879526726818182 fa421545-1183-4adc-9a10-3ee9f0f30613 01:23:40.460 --> 01:23:44.149 it's about making people's dreams come true. NOTE Confidence: 0.879526726818182 4fd36216-2226-4615-9bdc-0120c0234e47 01:23:44.150 --> 01:23:45.344 There we are. NOTE Confidence: 0.879526726818182 c0668180-9487-4730-b34d-df14b5a42522 01:23:45.344 --> 01:23:47.334 It's somebody's asking about recordings NOTE Confidence: 0.879526726818182 5fcbeb5d-85e9-4bc5-8ed2-126bf1dda342 01:23:47.334 --> 01:23:49.830 and the the material is recorded. NOTE Confidence: 0.879526726818182 744430ad-181d-40cf-9b8a-3b8d4b3510a3 01:23:49.830 --> 01:23:52.510 I'll leave it to Danny to explain or NOTE Confidence: 0.879526726818182 dfb8cb0d-f092-44a7-93d7-0fc514f770a5 01:23:52.510 --> 01:23:55.009 email out how you can access that. NOTE Confidence: 0.879526726818182 c51f2c41-70ac-4f01-b2c1-0e32183ce840 01:23:55.010 --> 01:23:56.310 Alex. Thank you so much. NOTE Confidence: 0.879526726818182 08bde558-f313-4d65-90e2-ba1c58bcdd8e 01:23:56.310 --> 01:23:58.697 Great session, have a good day there. NOTE Confidence: 0.879526726818182 ca84022e-2212-4ca6-b756-7f61f9b91737 01:23:58.700 --> 01:24:00.956 Thank you, great seeing everyone great. NOTE Confidence: 0.929057788 ffbf7ef7-4c18-46c7-886c-1113127780ec 01:24:00.960 --> 01:24:02.230 I'll see you soon, Stephen. NOTE Confidence: 0.929057788 675cf3ed-bef5-4182-aecf-2778176e11b1 01:24:02.230 --> 01:24:04.497 See you soon. OK, thank you, Alex. NOTE Confidence: 0.929057788 da1b01b8-01fa-4625-a3d7-f08564bfca0e 01:24:04.497 --> 01:24:06.999 Thank you. Thank you so much.